Michael W. Leftwich

***** ******** ****** **

White Plains, MD 20695

301-***-**** home,202-***-**** cell

acn0se@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Results-oriented business owner with several years experience as a

service/field technician. Articulate and well diverse in communicating

with various levels of senior management, customers, and other types of

technicians. Also, possesses exceptional customer service and problem

solving skills.

PROFESSIONAL EXPERIENCE:

Group 25, LLP - Waldorf, MD;

January 2014 - Present

Co-Owner/Lead Technician

. Multimedia installation, repair and consultation

. Security Camera Installation

. Mounting televisions and audio visual equipment

. Install and repair of multimedia cables

. Training, installation, of audio equipment

. Fiber installation and repair

Verizon Communications - Alexandria, VA;

March 2000 - December 2014

Fiber Services Technician & Trainer

Lead fiber optic/copper technician that installs and maintains

Verizon FIoS voice, voip, data, and video services within

Verizon policies. Work well with teams and individually to

demonstrate excellent job performance to provide customer

satisfaction.

Accomplishments:

. Review Engineering Proposals submitted to Verizon construction

team to determine the impact of configuration, cost, and

delivery requirements. Prepare Verizon correspondence; attend

meetings and prepare minutes or travel reports; track the

accomplishment of Action Items.

. Knowledge and experience in IT networking, Cloud computing,

firewalls, Intrusion detection( SNORT and Wireshark),

encryption, security patching, cyber security principles and

policies, video based codec's (i.e. H264. And Pro Res), video

formats (i.e. MPEG2/MPEG4, DNX and IMX) and audio

codec's/formats (i.e. AAC and MP3)

. Expertise with video, audio, metadata applications, application

architecture, infrastructure and network support

. Served as a Lead on several projects including the deployment of

Fiber to the premise (FTTP), Internet band with carrying 35

upload and 35 download mbps, and Digital voice and VOIP.

. Trainer for new hires into the company as well as existing

Verizon technicians new to the fiber optic group.

. Identify and propose specific strategies, initiatives and

remedies necessary to align Fiber Optic technology

infrastructure with corporate objectives.

. Install, repair and maintain CAT-5, coax, copper, and fiber

optic lines for Verizon FIOS network

. Configure and install network routers to implement Verizon's

wired and wireless networks

. Install and configure Static IP addresses for commercial and

business customers

. Supervise team of contractors to ensure compliance with area

laws and regulations for utility services

. Served as a Lead in construction deploying fiber optic buried

service wire throughout Maryland with a budget of $2 million.

. Ensure effective and proactive telecommunications to cross

functional teams

. Sponsor primary and secondary research to drive the creation of

differentiated customer experiences and validate their

implementations

. Review and analyze technical requirements and solution documents

. Create, execute, and report on multimedia testing

. Work with the account teams as the Lead subject matter expert to

develop solutions and recommend Verizon services to meet

customer's business requirements

. Splice new and damaged fiber Optic cable using fusion splice

machine

. Test and verify client's internal wiring to ensure coaxial cable

system meets Verizon's specifications

. Worked extensively with various teams in provisioning and

central office operations to ensure full band with of fiber

optic cables.

. Troubleshoot faults in copper wireline and fiber optic network

DCI (Dynamic Concepts Inc.)- Washington, DC June

1999 - March 2000

Technician & Shift Supervisor

. On-site technician for DC government buildings

. Pull CAT-5 cable

. Built Wire mode

. Dress cable

. Cut down jacks

. Proficient with hand tools, test equipment and heavy drills

Prince George's County Public Schools, Suitland High School -

Forestville, MD;

September 1998 - June 1999

Security Assistant

. Responsible for safety and well being of students during school

hours

. Monitored the coming and going of students and guests while on

school property

. Provided surveillance against illegal elements and substances as

described by the public school system's policies, procedures,

regulations and laws.

Department of Defense Pentagon, Ballistic Missile Defense Org. -

Arlington, VA;

December 1997 - August 1998

Clerk Typist in Travel Unit and Mail Room (held Secret Security

Clearance)

. Open and close safe

. Organize and maintained office filing system

. Responsible for making and taking travel orders and arrangements

for government travel for Military members and Civilians

. Prepared and issued tickets for travel

. Greeted and resolved all travel related issues and concerns

. Primary point of contact for entering information into SPIMS

database which managed a budget of $3 million

. Processed new American Express Government Credit Cards

. Transported and distributed classified documents and software

. Maintained log books of classified documents

. Retrieved mail from Post Office and distributed within Federal

Agencies

. Handled mail room pickups and deliveries within the Pentagon

Complex and Pentagon Annex

Prince Georges Community College - Largo, MD;

July 1995 - April 2000

On Call Light and Sound Technician

. Repairing and rewiring of audio and visual equipment

. Set up lighting equipment, video conferences and the following

equipment

o TTP

o Aquastar

o Computers

o Microphones, speakers

o Visuals (Televisions, VCRs)

o Projectors (Movie, slide)

. Audio and visual preparation for performances in the auditoriums,

theaters, ballrooms, classrooms and outside sets

Department of Justice - Washington, DC

June 1995 to June 1997

Clerk Typist (via the Stay-in-School Program for College Students)

. Assisted in records control and served as technical support

capacity for the Lands Docket Tracking System (LDTS)

. Analyzed correspondence and materials to determine cause of action,

judicial system, type of case, type of document and assigned DOJ

file number

. Maintained Master Index Files and LDTS integrity with other systems

. Maintained statistics necessary for compilation of monthly and

annual reports

HARDWARE & SOFTWARE SKILLS:

Operating Systems: MS Windows technologies and Macintosh operating

systems and technologies

Software: Microsoft Office Package and Lotus Notes

Systems: WAFA, Sabit (GPS) and PMARS & SMP

EDUCATION:

Prince Georges Community College - Largo, MD

June1995 - June 1997

Major: Criminal Justice

Suitland High School - Forestville, MD

September 1991 - June 1995

Major: University High School Program

References and Additional Professional Experiences Provided Upon Request

Contact this candidate