Bruce A Wakelee

**** ******** ** #*

Cleveland Heights, Ohio 44118

acn0sd@r.postjobfree.com

440-***-****

Summary:

Veteran network engineer with over 20 years of professional experience

performing:

PC hardware assembly, maintenance and management.

Operating system and software installation, integration, and migration.

Local and wide area networking, switch and router security and

configuration for voice and data.

Complete physical layer network design, construction, diagnostics, and

repair skills

Customer relations, vendor interaction, inter office and end user support.

Experience:

August 2008 to January 2015 First Communications Fairlawn, Ohio

Network / Provisioning Engineer for the Network Operations and Provisioning

groups. Responsible for designing, implementing, and maintaining all

aspects of network communications.

Customer facing service design of voice and data solutions using various

methods of transport and technologies.

Network management, including upgrades, configuration archiving,

migrations, and change control while maintaining service level agreements.

Customer and vendor support. Circuit repair issues. "On Call"/"Single

Point of Contact"/"Hot List" responsibilities. Technical liaison for Field

Services and Provisioning for turn ups and installs. Escalation point for

repair issues.

Daily interfacing with Turin and Wavestar MUXes, various Cisco, Adtran and

Juniper routers and IADS, Metaswitch Voice Gateway, and T-Bird test sets.

Creation of procedures and trouble shooting documentation, design MOPS,

network diagrams, and physical layer as built.

Projects have included various audits and migrations.

Field Duties, Including central office (CO) and infrastructure points of

presences.

January 2002 to August 2008 Expedient Communications Cleveland, Ohio

Network / Field Operations Engineer for the Network Engineering and

Services Groups involved in designing, implementing, and maintaining all

aspects of network communications.

Wide Area Network design for internal and external projects. Hands on

experience with all facets of network project implementation from cable

splicing to DS3 provisioning to VLAN management.

Installing and supporting network services including basic connectivity,

DHCP, DNS, Windows Domains, LPR and windows network printing.

Network management including upgrades, configuration archiving, and change

control while maintaining service level agreements

Network security systems: PIX firewalls, VPN access, PGP key servers, and

domain authentication.

Diverse computer hardware installation and troubleshooting.

Operating system and software installations and license management.

Field Duties, including Central Office, infrastructure points of presences,

and the customer premise.

Creation of procedures and trouble shooting documentation, network

diagrams, and physical layer as builts.

Customer and vendor support. "On Call"/"Single Point of Contact"/"Hot

List" responsibilities. Technical liaison for business and sales staff.

January 1998 to June 2001 Verio NNC Cleveland, Ohio

Network Operations/Support Operations for the Network Operations Center

supporting communications networks.

Local and Wide Area network support for internal and customer networks,

focusing on IP management using Cisco hardware and T1 circuit trouble

shooting.

DNS management trouble shooting, and support.

Documentation for trouble shooting and procedures.

Sept 1997 to January 1998 PC Importers Aurora, Ohio

Help Desk/Hardware support

Remote and hands on support for a diverse range of hardware products and

implementations.

PC builds, OS, and software installations

Customer and Vender RMAs

Office LAN support

June 1996 to September 1997 General Electric Corporation East

Cleveland, Ohio

Team Leader / Help Desk - retained on contract to provide end user

assistance at the GE Lighting world wide support center.

Team leader responsibilities, including prioritizing, delegating and

escalation review of support cases, new employee training, and statistics

reporting.

Creation of Help Desk training documentation.

Help Desk/Call Center support for a diverse array of needs in a corporate

environment. Supplied basic PC, OS, and application support, and systems

support for user accounts, passwords, mail, disk quotas, process/session

termination, and printer management for UNIX, VMS/VAX, Novell Netware, MS

Mail, MS Exchange, and GE proprietary systems. IP and IPX support for LAN,

WAN, and remote dial up connectivity.

On Site Field Tech responsibilities for PC hardware and physical layer

network issues.

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