Keyonna M Wilson

**** *. ********* ***

OKC, OK 73119

Phone: 405-***-****

Alt. Phone: 405-***-****

E-mail: acn0r3@r.postjobfree.com

Objective

Seeking an opportunity that will allow me to demonstrate I am a hard working individual anxious to show what I have to offer and willing to increase my knowledge, thereby becoming an asset to the company

Summary of Qualifications

Medical Terminology, Windows, Microsoft Word, Intermediate Excel, Typing, 10-Key Numeric, Customer Service Experience

AAA Northern

Insurance Specialist (02/2012-03/2013

Oklahoma City, OK

Gave Great Customer Service, amended insurance policies, add/removed drivers, processed payments, advised account information, up-sold home Insurance etc.

ACS, Xerox (06/2010-02/2012)

Yukon, Ok

Gave Great Customer Service, processed payments, advised billing/account information, basic trouble shooting, went over phones/plans that fit the needs of the customers, etc.

Claims Representative (1/2008 - 7/2008)

Farmers Insurance, Oklahoma City, OK

Gave great customer service, Worked with body shops, Field consultants on processing claims. Processed check(s) to insureds/ claimants for rental car reimbursements, Etc.

Customer Service Rep (1/2006 - 1/2007)

Oklahoma Natural Gas, Oklahoma City, OK

Great customer service, Advised billing Info, Scheduled Appointments for Technicians, Advised account Information, resolved billing issues

Pharmacy Technician (11/2004 - 4/2005)

Walgreens Pharmacy, Midwest City, OK

Great customer service, Filled prescriptions, stocked medications, cashier, processed insurance claims, light compounding, advised patients of medication instructions

Customer Service Rep (8/2003 - 6/2004)

AT&T Wireless, Oklahoma City, OK

Great customer service, Advised customers on plans and coverage information, Processed Payments, advised customers of roaming issues/ coverage

Customer Service Rep (1/2001 - 1/2002)

Sprint PCS, Oklahoma City, OK

Great customer service, Advised account Information, Helped resolve client dilemmas, Advised customers of billing and roaming concerns/coverage

Education

Vocational Certificate or Credential

Qualifications and Licenses

OCCC (Nov.2004)

Pharmacy Technician,

Oklahoma Health Academy (Dec.2000)

Registered Medical

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