Keven Dalke

**** ****** ****** **** ******, AR **758

H: 479-***-**** M: 972-***-**** Email: acn0p7@r.postjobfree.com

www.linkedin.com/in/kevendalke

Regional Director: Sales, Operations & Team Leadership

Strategic & Operational Planning & Execution Store Operations Support Partner Development & Team Building

Enthusiastic, pivotal organizational leader with 15+ years’ experience highlighted by steady advancement through

management roles of increased accountability – driving bottom line results in overseeing multi region operations.

Adept in setting the goals, creating the strategies, and providing the guidance to district managers and store teams to

succeed on all business, customer satisfaction, retail operation, and brand goals – prompting double digit growth.

Astute motivator, trainer, and coach with passion for propelling performance excellence: developing top talent,

fostering strong morale, and leading with consistency, an approachable style, and open, concise communication.

Proficient in MS Word, Excel, Outlook, PowerPoint, and Concur expense management. Willing to travel and relocate.

Core Competencies

Sales & Marketing Strategies P&L Management Business Development Retail Operations Financial & Trend Analysis

Business Visioning & Planning Multi Project Management Quality & Continuous Improvement Inventory Control

Recruiting, Talent Development & Training Programs Lease & Contract Negotiations Executive Presentations

HR / Performance Management Budget & Spend Management Customer Service Policy & Process Implementation

Professional Experience

RENT A CENTER / A CCEPTANCE NOW Key Honors &

$3B+ company offering name brand furniture, electronics, appliances, and Accomplishments

computers through flexible rental purchase agreements. RAC has 20K+ personnel

Directed up to 8 districts with

and 4K+ locations in the US, Canada, Mexico, and Puerto Rico. Acceptance Now is

85 retail locations.

a division of RAC with 1K+ locations operating within US name brand retailers.

Delivered $22M YOY growth –

Regional Director – Acceptance Now, Rogers, AR (2012– January 2015)

realizing 73%+ total revenue

Lead growth and sales / KPI goal attainment of district with 64 partner locations and 87%+ profit increases.

across 7 states. Build multi unit vision and implement operational processes as well Achieved same store sales

as corporate policies through tactical direction of 6 district managers – enacting gains of 30%.

regional and zone initiatives in line with company objectives. Brought total employee

Impart hands on leadership to functions including P&L analysis and review, HR turnover to 42% vs. 55% target.

(talent search and performance coaching), sales strategies, loss prevention Acknowledged as #1 in

initiatives, inventory management, spend management, and training program division managing losses YTD.

rollouts. Report to division VP. Special business development projects: Hired / promoted 2 new district

Cultivate and manage ongoing relationships with owner operators of managers internally for

all retail locations in region, teaming with a large variety of furniture and expansion and performance

appliance retailers such as Ashley Furniture, h.h. gregg, and Nebraska replacement.

Furniture Mart to offer shoppers the highest quality brands.

Currently leading store negotiations to provide services in new retail

Keven Dalke

7012 Shadow Valley Road Rogers, AR 72758

H: 479-***-**** M: 972-***-**** Email: acn0p7@r.postjobfree.com

www.linkedin.com/in/kevendalke

Professional Experience (Continued…)

locations – acting as main point of contact for FFO Home (Oklahoma and

Arkansas based furniture retailer with 35 partner locations) and Cleo’s Furniture

(Arkansas based furniture retailer with 15 partner locations).

Successfully pinpointed and

Regional Director – Rent A Center, Little Rock & Rogers, AR (2005–2012)

reversed negative trends,

Promoted and charged with leading all facets of regional operations to include sales

augmenting profitability.

planning, human resources, and real estate decision making (site selection, leases,

store closings / relocations) for 7 district region with 75 RAC brick and mortar

Reviewed summary operations

locations in 3 states. Collaborated with field leaders on strategic planning to ensure

data and championed winning

business positioning toward short and long term goals and objectives.

solutions for district

Supervised 200+ personnel: coached, mentored, evaluated, and managed team of 7

performance improvement.

district managers to make effective operating decisions; hired new talent; analyzed

associate performance data to identify advancement and skill development needs;

Recommended long term

and leveraged conflict management skills to alleviate escalations.

business solutions to

management, advancing RAC’s

overall business direction.

District / Store Manager, San Antonio, TX; Kansas City, MO; Wichita, KS (1988–

2005) Unfailingly ranked in top 10% of

Rapidly progressed through early management roles with RAC culminating with 325 district managers in annual

oversight of 8 store locations with 45 coworkers. Held full P&L responsibility for all profit performance.

stores and maintained direct involvement in all hiring decisions district wide.

Recognized for averaging 15%

Pushed personnel to reach sales and service goals, uphold brand reputation, and

same store sales revenue growth

improve individual performance. Established a stable, team and customer focused

6 years in a row.

work environment through rule adherence and positive reinforcement.

Education & Professional Development

BUTLER COUNTY COMMUNITY COLLEGE, Eldorado, KS

AS, General Studies

WICHITA STATE UNIVERSITY, Wichita, KS

BS Degree Program, Business Marketing Studies (2 years)

Public Speaking, DALE CARNEGIE

Management Leadership Training, SMU COX SCHOOL OF BUSINESS

Situational Frontline Leadership II, KEN BLANCHARD

StrengthsFinder 2.0

Professional Affiliations

ARKANSAS RENTAL DEALERS ASSOCIATION, Jonesboro, AR

Board of Directors, 3 years

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