Fred Fleming Jr.

• **** HUNTERS GREENE CIR •LAKELAND, FLORIDA 33810 • 863-***-**** • acn09t@r.postjobfree.com

Objective

OBTAIN A POSITION AS A TEAM PLAYER IN A PEOPLE-ORIENTED ORGANIZATION WHERE I CAN MAXIMIZE MY INFORMATION TECHNOLOGY

AND CUSTOMER-SERVICE EXPERIENCE. WORK WELL UNDER EXTREME PRESSURE AND CAN MEET STRICT DEADLINES, WHILE MAINTAINING

QUALITY RESULTS. IN DEPTH KNOWLEDGE OF THE CONFIGURATION, IMPLEMENTATION, SECURITY, AND SUPPORT OF TECHNICAL

SOLUTIONS

Education

COMPUTER INFORMATION SYSTEMS/INFORMATION SECURITY GPA: None

BACHELOR OF SCIENCE IN INFORMATION SECURITY, PRESENT

WESTERN GOVERNORS UNIVERSITY

ONLINE

COMPUTER NETWORK GPA:

3.0/4.0

POLK COMMUNITY COLLEGE

LAKELAND, FLORIDA

COMPUTER INFORMATION SYSTEMS/NETWORK ADMINISTRATOR GPA: 3.0/4.0

ASSOCIATE OF APPLIED SCIENCE, SEPTEMBER 2003

KAPLAN COLLEGE

DAVENPORT, IOWA

Operating Systems

WINDOWS NT WINDOWS XP PROFESSIONAL

WINDOWS 9X WINDOWS 2000 PROFESSIONAL

WINDOWS 2000/2003/2008R2/2012 SERVER MAC OSX

LINUX/UNIX VISTA

WINDOWS 7

Applications

MICROSOFT WORD MICROSOFT EXCEL

MICROSOFT OUTLOOK MICROSOFT ACCESS

MICROSOFT POWERPOINT MICROSOFT SQL ANALIZER

WINDOWS ACTIVE DIRECTORY MICROSOFT VISIO

sOFTWARE

IP SUBNETTING

PC ANTI-VIRUS SOFTWARE AND ANTI-SPYWARE TOOLS /REMOVAL

BEYOND COMPARE

PCANYWHERE

IBM TIVOLI IDENTITY MANAGER

Hardware Skills

• DIAGNOSE HARDWARE CONFLICTS

• REPAIR OR REPLACE OFFENDING PART

• FIND AND CHANGE SETUP ERRORS

• RESOLVE D.M.A. AND IRQ CONFLICTS

• INSTALL MOST UPGRADES, INCLUDING NETWORK CARDS, MEMORY AND PROCESSORS

• BUILD COMPUTER FROM GROUND UP

• CONFIGURE CISCO ROUTERS.

• TROUBLE SHOOT CISCO ROUTERS

Fred Fleming Jr. Page 2

CERTIFICATIONS

CIW – CERTIFIED INTERNET WEB ASSOCIATE

SECURITY PLUS

CURRENTLY STUDYING FOR CISSP.

Work Experience

INFORMATION SECURITY ADMINISTRATOR

PUBLIX SUPER MARKET – ACCESS MANAGEMENT

LAKELAND, FLORIDA

JUNE 2007 TO PRESENT

• WORK ON PROJECT TEAMS FOR ON BOARDING NEW APPLICATIONS. HELP PROVIDE SECURITY REQUIREMENTS FOR THE

NEW APPLICATIONS. PROVIDE RISK ASSESSMENTS TO MANAGEMENT. CURRENTLY PROJECTS INCLUDE: FRESH

PRODUCE REPLENISHMENT, ARS UPGRADE, RISK MANAGEMENT SYSTEM, CERTIFIED PAYMENTS, AND ORLANDO

DISTRIBUTION CENTER. FINISHED PROJECTS INCLUDE ON BOARDING PUBLIX LEARNING CENTER, ON BOARDING

TRIRIGA APPLICATION, SERVER PATCHING, AND ITIM TESTING.

• LEAD TEAM MEMBER FOR QUEST REPORTER. CONVERTED MANUAL JOBS TO CA7 VIA JCL SCRIPTS. RUN REPORTS

FOR INTERNAL AUDIT AND OTHER TEAMS ON SERVERS AND USER ACCESS.

• IMPLEMENT AND PROVISION THE IDENTITY AND ACCESS MANAGEMENT OF 150,000 PLUS NETWORK USERS.

• HELP IMPROVE CURRENT PROCESSES FOR KNOWLEDGE ARTICLES USED FOR NETWORK SUPPORT INCIDENT

MANAGEMENT.

• WORKING WITH SERVER TEAM TO FIND A SECURE SOLUTION FOR RDP ON SERVER 2012.

• USE POWER SHELL SCRIPTS TO CREATE ACCOUNTS ON SERVERS AND UPDATE SETTINGS FOR EXCHANGE ACCOUNTS.

• WORK CLOSELY WITH PROJECT TEAMS TO UNDERSTAND AND DOCUMENT SECURITY REPORTING REQUIREMENTS AND

PRODUCE REPORTS THAT COVER THOSE REQUIREMENTS

• RESPONSIBLE FOR THE SECURITY VETTING OF NEW WINDOWS SERVERS, CONSISTING OF LOCAL SERVER SECURITY,

AND SHARE AND NTFS PERMISSIONS ON SERVER 2003/2008R2/2012 OPERATING SYSTEMS.

• WORK WITH VIP USERS ON BOARD PORTAL ACCESS. LEAD CONTACT FOR BOARD MEMBERS WHEN THEY HAVE

ACCESS ISSUES.

• PROCESS SOX SEPARATED USER REVIEWS AND PERFORM NETWORK CLEANUP.

• INVOLVED WITH THE HARDWARE LIFECYCLE EFFORT. ANALYZE REQUIREMENTS AND PERFORM LARGE SCALE MULTI-

SERVER DATA MOVES OF 5TB AND MORE. TRAINED OTHER TEAM MEMBERS ON DATA MOVE PROCEDURES AND

REQUIREMENTS

• PARTICIPATE IN AN ON-CALL ROTATION, SUPPORTING CORPORATE AND RETAIL ACTIVE DIRECTORY AND OTHER SECURITY

RELATED INCIDENTS. PROVIDE TIER 3 SUPPORT AND ADVANCED TROUBLESHOOTING.

• PROVISION SECURITY ADMINISTRATION ON OVER 20 APPLICATIONS INCLUDING, SERVER 2003/2008R2/2012,

ACTIVE DIRECTORY, QUEST ACTIVE ROLES SERVER, EXCHANGE 2007/2010, IBM TIVOLI TIM TAM,

TRANSPORTATION MANAGEMENT SYSTEM, UNIX, VENDOR PORTAL, AND TRIRIGA/COMPASS.

• TRAIN AND MENTOR OTHER SECURITY ADMINISTRATORS WHICH INCLUDES SENIOR LEVEL ADMINISTRATORS.

• ELEVATED ADMINISTRATION ON IBM TIVOLI TIM TAM. CREATING USERS AND PROVISIONING ACCESS. CREATING

ROLES AND POLICIES FOR ROLE BASED ACCESS. UPDATING ROLES AND POLICIES FOR NEW REQUIREMENTS. CREATING

COMPANY OU STRUCTURE FOR VENDOR PORTAL ACCESS. REQUESTING ACCOUNTS FOR USERS TO OTHER

APPLICATIONS VIA TIVOLI.

• TESTING OF REPORTS FOR AUTOMATION PROJECT

• ASSIST IN REMEDIATION ACTIVITIES RELATED TO SYSTEM ACCESS ISSUES. CURRENTLY REMEDIATING 500 PLUS

SERVERS FOR SECURITY ISSUE WITH LOCAL USERS.

• FACILITATE PERIODIC ACCESS VERIFICATION

• MAINTAIN DATABASE TABLES

Fred Fleming Jr. Page 3

INFORMATION SECURITY ADMINISTRATOR CONTINUED

• MONITOR SYSTEM EVENT LOGS FOR POTENTIAL SECURITY BREACHES

• ENSURING PROCESS DOCUMENTATION IS CURRENT AND FOLLOWED BY PERFORMING PROCESS REVIEWS AND QUALITY

ASSURANCE CHECKS

• ANALYZE, INVESTIGATE AND REPORT CONCERNS/FINDINGS TO APPROPRIATE MANAGEMENT

• RUNNING SQL QUERIES

• COMPLETE ACCESS REVIEWS ON REQUEST TO DETERMINE LEAST PRIVILEGED ACCESS FOR APPLICATIONS AND OR

SERVERS.

• CREATING ACCESS DATABASES

• CREATE MULTIPLE REPORTS USING VISUAL BASIC SCRIPTS FOR IT ANALYSIS ON PCI, HIPPA, SOX, AND OCC

REGULATIONS

• MODIFY VISUAL BASIC SCRIPT FOR USE ON PULLING GLOBAL GROUP INFORMATION AND LOCAL ADMINISTRATORS

• DOCUMENT EVIDENCE OF PROCESS EXECUTION AND REPORTING USING MICROSOFT OFFICE TOOLS

BUSINESS SUPPORT ANALYST

RITA TECHNOLOGY \ MARRIOTT VACATION CLUB INTERNATIONAL

LAKELAND, FLORIDA

FEBRUARY 2006 TO JUNE 2007

• PROVIDE TRAINING TO FIRST LEVEL SUPPORT STAFF

• UTILIZE SIEBEL E-TRACK CALL-TRACKING DATABASE TO DOCUMENT ALL WORK PERFORMED RELATED TO ASSIGNED

TROUBLE CALLS AND SERVICE REQUEST TO ENSURE COMPLIANCE WITH ACCESS PROCEDURES AND SLA’S

• UTILIZE NEW SCALE ONLINE SERVICE CATALOG TO DOCUMENT ALL WORK PERFORMED RELATED TO ASSIGNED

SERVICE REQUESTS TO ENSURE COMPLIANCE WITH ACCESS PROCEDURES AND SLA’S

• CREATE, MONITOR AND REMOVE ACCESS AS NECESSARY IN A TIMELY MANNER WHILE ENSURING COMPLIANCE WITH

SARBANES-OXLEY AND INTERNAL AUDIT REQUIREMENTS

• USER PROVISIONING AND MANAGEMENT IN MULTIPLE APPLICATIONS

• PROVIDE TIER 3 SUPPORT AND ADVANCED TROUBLESHOOTING.

• IMPLEMENT AND PROVISION THE IDENTITY AND ACCESS MANAGEMENT OF 100,000 PLUS NETWORK USERS

HIGH SPEED PC TECHNICIAN

KABLE LINK \ BRIGHTHOUSE

AUBURNDALE, FLORIDA

FEBRUARY 2005 TO FEBRUARY 2006

• DIAGNOSE SOFTWARE AND HARDWARE ISSUES ON PERSONAL COMPUTERS AND LAPTOPS

• PROVIDE EXCELLENT CUSTOMER SERVICE

• SETUP HOME WIRELESS NETWORKS

• DIAGNOSE MODEMS AND WIRELESS EQUIPMENT

• REPLACE NETWORK INTERFACE CARDS, HARD DRIVES, MEMORY, POWER SUPPLIES, AND MOTHERBOARDS

• INSTALLED SOFTWARE

• CONFIGURED VIRUS PROTECTION AND FIREWALLS

• REMOVED VIRUSES AND SPYWARE

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