Eldon C. Creer

*** ********** ***

Lilburn, GA **047

acn09r@r.postjobfree.com

(C) 770-***-****

Education

Mercer University - ICTS, Atlanta, GA

A+, Network +, CCNA

Bachelor of Science – Information Science

University of Pittsburgh

Pittsburgh, Pennsylvania

Job Summary

Managed all aspects of project management and project lifecycles by effectively initiating,

planning, scheduling, controlling, and bringing to closure multiple, large, high profile, high

priority projects. My understanding of many facets of networks, infrastructures and virtual

configurations and data center implementations can be an asset.

Act as a role model and mentor on project management methodology, standards, strategy, quality

and change leadership. Served as an influential leader by demonstrating PM professionalism,

passion/enthusiasm, providing communication/motivation and creating teamwork and

collaboration.

Professional Experience

AT&T, Atlanta GA

Project Manager (Consultant)

07/2012 – 10/2014

• Project managed and coordinated the installation of BVOIP, Switched Voice, and

Government contract voice/data T1.5's, T3’s, OC3’s and Ready line orders.

• Planned, Implemented, Administered and troubleshooting of issues involved with any of

the installations.

• Coordinate service orders with outside agencies such as the Local Exchange Companies

(LEC), equipment providers and other external customers in order to meet critical dates

and insure that services are provided in a timely matter.

• Provide 24X7 TSP and escalation support of orders, long distance account issues, call

blocks and any maintenance related requests.

• Ensure that AT&T provided terminating equipment necessary for all services that will

interface properly with customers’ equipment.

• Provide order data to support detailed databases of circuit and facility records (clli

codes, exchange company provider circuit ids, protocols, etc.) necessary to track current

and historical service provided to our customer.

Dell / TMX Finance

VMware Engineer (Consultant)

04/2012 – 05/2012

• Designed, built, deployed and maintained virtual infrastructure solutions based on TMX

Finance requirements Dell Blades M710, M605

• Administered, maintained and troubleshoot multiple Storage Area Networks (SAN) and

Network Attached Storage (NAS) connected to VMware

• Reconfigured the virtual and physical infrastructure VMware ESxi 5.0 and VMware ESX

4.0, VSphere and VCenter

• Managed storage activity such as planning, installation, operation and maintenance of

storage systems, switches and other hardware

• Collaborated with other infrastructure engineering personnel to assess near- and long-

term capacity needs to achieve on-time service delivery to internal customers

• Created and maintained documentation related to system

configuration, application diagrams, processes, and service records

• Provided input for disaster recovery and security plans

AT&T, Atlanta GA

Technical Network Project Manager (Consultant)

01/2011 – 01/2012

• Responsible for managing large national account projects for the installation and service

delivery of a category of products and services for Level 3 networking for AT&T.

• Planned, Implemented, Administered and troubleshooting of issues involved with any of

the installations.

• Collaborated with project managers for related projects associated with the initiative to

identify cross project dependencies and assure alignment of schedules.

• Closely monitored activity progress and identifies issues that have potential to jeopardize

timely and efficient execution of the project.

• Identifies risks to project execution resulting from external factors and defines risk

mitigation actions required.

• Closely monitored project spending to assure resources are sufficient to successfully

achieve project objectives and initiates actions to adjust resource levels when changes in

project scope or approach indicate resources required are not appropriate.

• Verified Cisco CRS1 and Juniper T640 routes and switches for Central Offices

• Verified and tested connections from the A – Z end on most AT&T Central Offices for

connections

• Managed, monitored and maintained up to 2000 Cisco CRS1which consist of MWAM,

GGSN, SAMI, SGW, PGW, PCEF, IB and RSP, SUP modules

• Maintained detailed project schedules as project proceeds and makes adjustments as

needed to reflect activity progress and assure timing of key deliverables and milestones

meets the objectives of the initiative of which the project is a part.

• Established and maintained project documentation including schedules, presentations,

publications, references, status reports and other similar documents used and produced

by the project team.

• Assures security of project documentation and team member compliance of with Non

Disclosure Agreements.

• Prepared and presented periodic status reports summarizing project accomplishments,

near term plans, risks, issues, and resource position.

• Coordinates closely with senior leaders of operating functions to assure alignment with

business plans and awareness of key issues.

IBM Services, Atlanta GA,

Server Platform Engineer/VMware Engineer (Consultant)

08/2010 – 12/2010

• Maintained a mature and growing vSphere/ESX environment with SRM

• Monitored availability and performance of server systems

• Documented all necessary changes and communicated these changes orally and in

writing

• Complied with change control governance and architectural design procedures

• Ability to outline resolution of problems and manage within a team

• Ability to present complex issues and conduct technical interchange meetings

• Interfaced and coordinated with department peers, site support, and management

• Support application development teams throughout project lifecycles.

• Analyze existing design and configuration across multiple devices

• Provide well-documented ongoing project updates and timeline status

• Provided change documentation throughout the project

• Managed end user accounts, permissions, access rights, and storage allocations

• Maintained load balancing using Cisco load balancer to distribute proper traffic flow

• Worked with a team to support 800+ servers and converted 300 + servers from physical

to virtual VMware servers

• Windows environments are Windows Server 2k, 2k3, and 2k8

• Created several Linux servers from physical to virtual using VMWare

• Maintained ESX 3.x using VSphere

• Maintained with command line administration/patching of ESX

• Maintained VCenter on IBM BladeCenter and HS2x line Blades

• Maintained Active Directory and group policy techniques

• Maintained and installed in IIS6-IIS7, ISA, and Citrix

• Experience iSCSI and Fiber Channel Protocols

• Demonstrated knowledge or understating of TCP/IP, DNS, DHCP while upgrading the

network infrastructure

• Used SSL and SSH protocol in migrating and completing most of the infrastructure

devices

Northstar Access/True North Technology, Duluth, GA

System Engineer/Network Engineer

08/2007 – 04/2010

• Supervised Tier 3 Support Services as team leader

• Designed and performed Network change control on a regular basis.

• Documented Network procedures and job requirements for junior engineers.

• Supervised and implemented data center operations for 850 Server Farms across

multiple data center locations servicing nationwide and international customer base

• Integrated site-based and hosted customer services for multiple direct and white labeled

vendor services

• Planned, Implemented, Administered and troubleshooting of issues involved with any of

the installations

• Designed, built, deployed and maintained over 850 servers in a data center

infrastructure

• Customer Service oriented with good interpersonal skills.

• Handled multiple installation processes for customers from vendor hand-off to customer

site install

• Hosting Software as a Service infrastructure or SaaS platform on physical and virtual

servers

• Completed technical support matrix for SLA requirements for customers

• Completed process design for Development of customer interface for ticketing system

• Implemented EMC Storage system for network attached backup and storage solution

• Implemented and managed VMWare ESX Host Array for more than 500 providers and

customers

• Supported 24x7 NOC for customer network services

• Performed site and data migration services to and from NAS Storage for hosting

customers

• Performed customer site IT support and configuration of local area networks

• Managed customer-facing deployment projects from start-to-finish for 30000+

healthcare providers and small business owners.

• Gather detailed system requirements for customized software integration and customer

site configurations

• Reviewed and planned installations around aggressive schedules

• Identified issues and troubleshoot interactions between applications and customer

technology components

• Developed constructive solutions to resolve local and remote network issues and

integration points with site and hosting software solutions

• Configured, tested and deployed software for proprietary Telco software as a service

network system

• Created documentation for end users to support training and customers’ use of

customized integrated technology

Cypress Communication Inc,

Provisioning Manager

09/2006 – 07/2007

• Responsible for ensuring that new circuit orders, moves, adds, changes, installations,

equipment migrations and disconnects are processed to the appropriate Service Delivery

and LECs/ILECs within subscribed interval guidelines. The Manager also works closely

with other internal deparments to ensure consistency in designing, configuring devices

and service delivery.

• Oversee the day to day activities of the Network Provisioning Center.

• Assign market responsibilities to Provisioning Associates to design devices.

• Monitor order volumes and make adjustments to work assignments as needed.

• Perform as 3rd level point of escalation on missed intervals or other jeopardy situations

with the provisioning equipment or making deadlines set by Project Managers.

• Develop and monitored performance plans for individuals not meeting basic position

requirements.

• Act as a liaison between the field (Sales, Operations Managers and Communications

Consultants), and the upper management and staff.

• Knowledge of IT Infrastructure Library change.

• Ability to outline resolution of problems and manage within a team

• Ability to present complex issues and conduct technical interchange meetings

• Schedule and facilitate weekly and bi-weekly department meetings with team.

• Work closely with other internal departments to help drive consistency in procedures.

• Participate in special projects as required.

• Responsible for ensuring circuit orders are processed accurately within prescribed

intervals for installations of devices.

• Responsible for escalating installation issues and expedite request in order to meet

specified timeframes sheduled by project managers.

• Responsible for hiring, firing and personnel decisions.

• Responsible for process inprovement and job scope changes.

• Responsible for a 16 team Network Provisioning Specialists that configure and design

network devices.

• Interacts with other internal departments to ensure orders are processed in a timely

fashion and billed correctly.

• Ensuring monthly billings of more than a $250k worth of new or migrated customers for

billing.

Network Support Engineer

08/2004 – 09/2006

• Supporting customers in a telecommunication ISP environment or small, medium and

large size office buildings in 29 markets with over 200,000 end users in 20,000 offices.

• Answer customer telephone calls of ISP support in professional and expeditious manner.

• Support customers PC setups for TCP/IP network connections, email applications

(Outlook, Outlook Express, etc.) and dialup connections

• Complete work orders and service tickets using prescribed process in the ticketing

system, including accurate and complete descriptions of user problems and needs,

correct service code and service priority, and customer contact information.

• Direct customers troubleshooting tasks, such as their use of ping, telnet, ipconfig, tracert

and other tools to facilitate network troubleshooting.

Identify CPE in customer LANs and direct customers in recycling, rebooting, and

troubleshooting tasks.

• Perform logins to the following network hardware to assess customer internet

connectivity status and issues. Use tools such as arp, interface status displays, pinging

from hardware out to internet, pinging router/switch/DSLAM/customer block IP

addresses, observation of customer network traffic, port status, NAT tables and others to

support network troubleshooting.

• Perform basic administrative duties for Cypress web hosting servers.

• Perform basic administrative duties via web interfaces for Cypress email servers and

Cypress supported email servers.

• Stay informed regarding ongoing outages and other network issues via Network

Engineering emails and communications with them.

• Maintain working knowledge of the various platforms and adhere to network

troubleshooting processes.

• Maintain familiarity with Cypress demarcation equipment such as the media converter,

DSL modem, Firewall hardware and the LED displays to aid in network troubleshooting.

• Maintain working knowledge of DNS, BIND, ARIN, APNIC, RIPE, MAC addresses,

public versus private IP addressing and related tools.

• Maintain study and working knowledge of documents and tools found on Net Eng

Website, of Cypress server’s domain names, IP addresses, and function and of subnet

masking in support of network troubleshooting.

• Performed design, configure, install, monitor, and troubleshoot of C2950, C5500 and

C6500 series switches, C2600, C3600, 7500 series routers, TCP/IP, IPX/SPX, 802.1Q,

VTP, SNMP, OSPF and FRAME- RELAY, HSRP protocols.

• Understand types of Cypress devices/hardware and the associated functions:

Cisco routers and switches, Ascend/Lucent TNT DSLAM, Viadux DSLAM, Copper

Mountain DSLAM (Copper View), Extreme Switch, Xylan Switch

• Maintain knowledge of incoming, outgoing (smtp), and smtp-auth domains and servers

Interland, Inc,

Technical Supports

09/2003 – 07/2004

• Worked in a web-hosting environment performing functions as boot/shutdown a machine,

add and remove user accounts, use backup programs and verify disk integrity, maintain

system database files (groups, hosts, aliases).

• Performed administration of Unix/Linux and/or Microsoft/IIS based machines in a large

multi- domain environment.

• Knowledge of UNIX and/or Microsoft commands/utilities including but not limited to

TomCat, Apache or IIS, FTP, telnet, Ssh, SMTP, POP, IMAP.

• Use of Communication Devices: DHCP, DLL, DNS, FTP Server, Proxy server, IIS and

Load Balancing

• Knowledge of most basic system administration tools and processes. Willing to work

with networked/distributed computing environment concepts.

• Ability to write scripts in some administrative language (Tk, Perl, a shell, vbscript, etc.)

• Review error and audit logs.

• Perform system restores and form backups as necessary. Has a solid understanding of

Intel-based server hardware, including RAID configuration.

• Worked with vendors, IT staff, NSA Engineers, and end users to troubleshoot problems

with server applications.

• Worked with customers and internal organizations to find a resolution to the issues.

• Worked under the general supervision of a system administrator shift manager.

• Monitors system performance. Troubleshoot and analyze cause of performance problems.

• Worked on problems of moderate scope. Exercises judgment using procedures and

practices to determine appropriate course of action.

• Performed migrations of customer data as needed to maintain balanced loads on

systems.

Cable & Wireless

Telecommunication Engineer

03/1993 – 07/2003

• NOC level responsibility for providing support of the company’s telecommunication

physical network.

• Maintained and monitored network elements, installation of equipment, and turn-up of

customer traffic on equipment from DS0's to OC-48's.

• Maintained load balancing using F5 load balancer and proprietary load balancing

software to distribute proper traffic flow

• Partnered with outside vendors on troubleshooting problems on the DMS 250 and 3/1 or

1/0 DAC's, OC-3’s thru OC-192’s and VoIP systems.

• Provided 3rd level technical for OC12, DS3, Frame-relay, C12012, C6509, C2948, and

professional services.

• Performed configuration and troubleshooting of Cisco 7206, 3620 and 2511 routers,

Nortel Networks passport 15k and 7k ATM switches, protocols such as TCP/IP, HSRP,

802.1Q, VTP, SNMP, EIGRP, OSPF, Frame Relay and ATM.

• Trained and assisted Junior Network Engineers, taking escalations from them.

• Installed, Maintained, Monitor and troubleshoot Nortel’s ATM and Cisco’s frame-relay

networks.

• Diagnosed and solved problems from DOC, NOC, INOC with the LEC's

• Knowledge of MS Advanced Servers, IIS Administration, and Unix system administration

• Knowledge of Communication Devices: DHCP, DLL, DNS, FTP Server, Proxy Server, IIS

and Load Balancing

• Installed, configured and tested Cisco 7500’s, Juniper M-40’s, Big Iron and Bay Network

routers

• Managed and supervised staff, assisted technician in cross connects, installations, hot

cuts, scheduling of maintenance windows, preparing routers, fiber runs and other

projects that came into the TOC/NOC and also managed site administrative issues.

• Managed the day-to-day facility operation and routines.

• Performed and reported trend analysis for trouble diagnoses and isolations.

United States Army

Military Signals and Information System Command

09/1986 – 09/1992

• Prepared sites for installation of Nortel DMS communication systems.

• Traveled internationally preparing and installing telecommunications and computer

equipment to be installed in remote locations.

• Trained military personnel and governmental employees on system hardware and

software for surveillance and messages.

• Promoted four times within the two years of active service

• Awarded overseas, campaign, and expert ribbons during time served

• Honorably discharged

Education and Professional Technologies

Operating Systems and Servers

Windows 7/Vista/2008/2003/2000/XP/NT/9x, Mac OS 8/9/X, Solaris, Fedora, SQL Server,

MS Exchange Server, Xserve Application Server, Dell Blade Chassis, Switches and M600

Series Servers, Dell 1950/2450/2950/2900 Series Servers, Apple Xserve RAID, Progress

DB Server, Postgres DB Server, Mac LDAP Manager, Mac Identity Manager, Domain

Name Server, BIND, Mac Mail Servers, SAMBA server, Sun Server using SGD’s,

Microsoft Print Server, CUPS Print Server, and Terminal Services, IT Infrastructure

Library

Networking

TCP/IP, DNS, DHCP, SSL, SNMP, SMTP, VLAN, VPN, SSH, FTP, SFTP, Active Directory, Cisco

505 or 510 PIX /ASA Firewalls, Cisco Enterprise Routers & Switches, Cisco 1721, 1905, and

2600, Cisco Nexus Switches, Enterasys Secure Routers and Switches, Linksys and Netgear Small

Business Routers, TCP/IP, EIGRP, OSPF, RIP, BGP NetCool, Solarwinds

Languages

XML, HTML, MS-DOS Shell Script, UNIX Shell Script

Tools

Dell EqualLogic Storage, EMC Cellera, EMC Clarion, EMC NAS, EMC Navisphere, VMWare 3x

and 4x, 5x (VMotion, VConverter, ESX, HA, VCB, VCenter), Clonezilla, UNIX Shell, Remote

Scan, RingCentral VoIP PBX

Applications

OTRS Trouble Ticket System, ZenDesk Support System, MS Office Professional, Proprietary

Electronic Medical Records & Practice Management Software, Automatic Call Distribution

(ACD), Norton, McAfee, Internet Security

Sage Intergy EHR, Healthport EMR & PM, Greenway Primesuites, Allscripts Enterprise

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