Bill Sanabria acn07i@r.postjobfree.com

**** ***** ******* **** ? Chicago, Illinois 60647 Cell - 773-***-****

SUMMARY

Solution-oriented and adaptable IT professional with demonstrated and

proven success in Support, designing, training/development of peers,

strategic planning, quality control, conflict management, customer

relations, implementing, and reporting high-performance technical

solutions to upper management.

Extensive expertise supporting and troubleshooting hardware, software,

and networking issues. Recognized as the "go-to person" for immediate

resolution to technical issues. Capable of planning and overseeing

projects from conception to successful conclusions. Outstanding

communications skills; interface effectively with upper management,

vendors, staff, peers, and end-users.

TECHNICAL SKILLS

Hardware: Laptops, Servers, Desktops, Printers, Scanners, Routers, Hubs,

Switches, Wireless Access Points, Cisco IP Telephones

Dell Latitude Laptops - D630, E6400, E6410, E6420, E6430, 6320

Dell Desktops OptiPlex - 320, 330,360, 380,390,790, 990, GX260

Printers - Xerox WorkCentre - 4200, 4260, 4600, 5745, 5755, 6400,

7345, 7556, 7765

Mobile Devices - Android, IPhone, BlackBerry, Windows Mobile

Software: SCCM, Citrix Clients, Active Directory, Exchange 2010,

SharePoint Services, PaperCut, Trend Micro Data Armor, WinMagic,

DDM, ECC, DPM, Direct Access, IE, Java, Forefront Endpoint

Protection, Norton Ghost, Cisco VPN Client, Cisco Call Manger,

ImageNow, MS Office, MS Visio, Symantec Antivirus, Voltage, WebEx,

SaleJunction, Salesforce, Service Desk, Dell Online Backup Systems

Systems: Windows Server 2008, OS X Mountain Lion, Windows XP, Windows 7

Pro & Enterprise

Protocol: TCP/IP, WINS, DNS, DHCP, SNMP, SMTP, POP3, PPP, FTP

Experience

Accretive Health, Inc., Chicago, Illinois

Desktop Support Technician /IT Security Specialist, 2011-2014

. Responsible for Level 1, 2 and 3 IT Support for 1500 users across the

entire organization during the day and week across the nation,

. Have been the primary Desktop Technician for our satellite office

locations (CSSC & PAS) in Chicago.

. Provided IT support and solutions across different groups within the

organizations including: Clinical Support Team, Physician Services,

Clinical Coders, Medical Reimbursement Team, Appeals and EMR Teams, In-

House EAs, and VIP Support-Upper Management.

. Primary technician involved with OS migration upgrade project of 1500

device environment from Win XP -> Win7.

. Planned and implemented hardware and software Enterprise Encryption

Solution for 1500 devices.

. Documented staging process, rollout, and verification of services

installed during special projects.

. Accountable for several reports to upper management, including Windows

7 migration updates, Encryption Solution Rollout, Data Protection

Management reports, and Weekly Encryption Reports.

. Administrator of Data Encryption technology (services included

Encryption integrity, rollout, update schedule, troubleshoot issues,

expose vulnerabilities, testing etc.)

. Reimaged machines (laptops, desktops) utilizing Microsoft imaging

software (WDS & SCCM).

. Involved with IT Security Team in Hi-Trust Compliance Certification

Project on the network enterprise for 2yrs.

. Traveled to Minnesota to complete encryption software and hardware

solution rollout of 120 devices.

ConnectEDU, Inc., Chicago, Illinois

Senior Data Analysts/Desktop Technician, 2008-2010

. Managed and implemented all new high-priority regional and district

high school data accounts along with managing over 4000 ConnectEDU and

PrepHQ data accounts.

. In the first quarter of 2010, was responsible for over 85% of dead

accounts data to be updated and back on track for maximizing their

usage with ConnectEDU.

. Coordinated and conducted work-flow analysis and implementation

processing documentation with cross-functional teams to insure data

development features for new product solutions.

. Member of ConnectEDU College application week team in Detroit; trained

and enrolled over 3,000 students from 28 Detroit Public Schools

utilizing ConnectEDU. (http://www.youtube.com/watch?v=71pG-zlgl-o)

MyFootpath, LLC, Chicago, Illinois

Desktop Technician/Data Manager, 2006-2008

. Responsible for planning, organizing, implementing, and managing all

PrepHQ client data accounts and ensuring this process and integrity

met FERPA regulations along with MyFootpath life cycle.

. Managed software system support calls received, participated in team

projects and meetings, and completed special projects.

. Managed all LAN issues, including implementation, maintenance, and

support of company-used hardware systems.

. Directed and assisted staff in identifying and resolving problems with

system operations, including data communication, LAN administration,

ticketing and case applications, and phone systems.

Conseco/Bankers Life and Casualty, Inc., Chicago, Illinois

Help Desk Analyst - Bilingual, 2005-2006

. Received, analyzed, resolved, and recorded client issues relating to

computer hardware, software, network systems, computer security, and

telecommunications systems.

. Key job responsibilities included responding to all help desk and/or e-

mails received, documenting all password reset requests, documenting

and routing all incidents not resolved at the IT help desk, providing

informative responses to requests for incident status and outages,

maintaining corporate information secure, participating in team

projects and meetings, and completing special projects when needed.

McKesson/Evanston Northwestern HealthCare, Evanston, Illinois

Help Desk Analyst, 2003-2005

. Provided support for software, printing, and network access issues,

which included level 1-2 support in Novell Netware, Window OS, Citrix,

Active Directory, Exchange, EPIC, Medipac and Clinipac, Cycare, On-

Demand Reports, PeopleSoft, Lawson, and Remote Access.

. Processed work-order requests to create and configured system accounts

in Win2K, EPIC Production, VPN, Medipac, Practice Point Plus, Novell,

Citrix Work-Farm, and MS Outlook.

. Involved with managing and training at the help desk department.

Education

Accretive Health, Chicago, Illinois

Medical Biller and Health Care Specialist Award, 2011

Chicago Career Tech, Chicago, Illinois

Health Information Systems Certificate, 2010-2011

DeVry University, Chicago, Illinois

Bachelor of Science in Telecommunications Management, 2000-2002

University of Illinois, Champaign-Urbana, Illinois

Liberal Arts & Sciences, 1997-2000

ProFESSIONAL DEVELOPMENT

Chicago Career Tech/Accretive Health Inc., (Internship), Chicago, Illinois

Participant, 2011

Selected from over 2,000 applicants to participate in a highly competitive,

employer-based learning program, the first and only one of its kind in the

nation. Created by former Mayor Richard M. Daley and in partnership with

Chicago Career Tech, this public-private partnership provides in-depth,

technology-based classroom training.

. Trained and educated in hospital's legacy systems, such as Newman,

MediTech, Envision, IVANS, IME, and hospital's complete revenue cycle

processes, including medical coding processing.

. Trained in Accretive's proprietary medical reimbursement software

system, YBFU.

. Worked on the Tucson Arizona Workers' Compensation Reimbursement

Project, involved with bringing in $3,600,000; personally responsible

for bringing in over $75,000.

. Trained fellow participants in the workers' compensation medical

reimbursement process.

. Conducted an Excel training workshops for fellow participants and

created step-by-step training documentation.

Contact this candidate