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Human Resources Customer Service

Location:
New Albany, IN
Salary:
1
Posted:
January 27, 2015

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Resume:

Accomplished and Experienced Team Player in Human Resources

Terrance A. Byrd

E-mail: acn06x@r.postjobfree.com

C 812-***-**** H 812-***-****

SUMMARY

. Human Resources experience, primarily in Labor Relations, Hourly

Personnel.

. Gist of Human Resources experience in manufacturing and automotive

related industries.

. Great communicator with extensive customer service experience.

. Experience in operations and personnel management.

. Logistics and materials scheduling.

. Commercial maintenance, three phase, 600 amp service.

Strength are in taking initiative, spreadsheet design and implementation,

analytical data management, negotiations, and contract management with high

level of organizational contribution.

Specialties: Human Resources Management

On boarding, Orientations, Training, Evaluations

Research and detail oriented

WORK EXPERIENCE

Midwest Collision & Auto Painting

September 2007 - Present Jeffersonville, IN

As owner I run all facets of the business. I do sales, marketing, customer

service, training, inventory control. I do Human Resources functions,

review applications, interviewing, Onboarding, I-9 forms, disciplinary

action, hearings, terminations and security. I do whatever needs to be done

in the running of a small business. I resolve whatever issues arise in

normal daily operations, including commercial maintenance.

Ford Motor Company

February 1989 - February 2007 Louisville, KY

Line Utility Senior

Ford Motor Company

May 2000 - February 2007 (7 years) . Louisville, KY

Covered personnel absences. Consulted with Labor Relations for 18 months.

Shift Vehicle Scheduling Supervisor

Ford Motor Company

April 1999 - April 2000 (1 year) . Louisville, KY

As Vehicle Scheduling Supervisor I designed spreadsheets to maintain,

monitor and change the mix of scheduled vehicles produced each day.

Assisted electricians utilizing PLC. Reported all numbers directly to the

shift Plant Manager and Ford's Corporate Office in Detroit. Responded to

the problems of 4 different departments within the plant. Supervised (5)

scheduling clerks.

Labor Relations Representative

Ford Motor Company

April 1995 - April 1999 (4 years) . Louisville, KY

As Labor Relations Representative I administered the absenteeism and FLMA

programs, held disciplinary action hearings. I was involved in conflict

resolution to resolve grievances. Used Collective Bargaining to negotiate

and administer contractual issues, and answered third stage grievances.

Answered EEOC complaints. Administered the company HRIS system database

referred to as the Ford "INFO" system for the Supervisor of Labor

Relations. Licensed and put into service every salaried employee's lease

vehicle. I was an ISO 9000 quality and ISO 14,000 environmental auditor.

Relieved the Safety-Security Supervisor on alternate weekends. As Safety-

Security Supervisor I supervised (10) guards.

Hourly Personnel Administrator

Ford Motor Company

March 1993 - March 1995 (2 years) . Louisville, KY

As Personnel Administrator I set up facilitated and administered the

interviewing process. I both interviewed and I designed spreadsheets to

analyze and interpret the Onboarding process. I facilitated new hire

orientation as well as special events presentations. Administered the

retirement program, maintained personnel records for 3600 hourly employees.

I designed a flow chart to stream line status changes for production

personnel moves.

Falls Cities Carpenters

September 1979 - August 1989 Louisville, KY

Completed apprentice carpenter training, to become a journeyman carpenter

where I did all facets of carpentry. I took the lead on several projects

overseeing 10 carpenters. Being a carpenter paid for my education.

EDUCATION

Dates Attended School Degree

9/1996 - (In Process) University of Louisville M.A. Human Resources

9/1983 - 5/1988 Indiana University B.S. Personnel Management and Labor

Relations

SKILLS

I am excellent with Excel spreadsheets. I have used all general Microsoft

application programs. I have used estimating software. I have used

hazardous materials formulation programs.

LANGUAGES

Spanish Intermediate Conversational. Regularly attend (G.L.I.P.) Greater

Louisville International Professionals meetings.

AWARDS and ACCOMPLISHMENTS

Attained an "A" in the Better Business Bureau for customer service within

one year and have maintained an "A" for five plus years. I received 110%

awards in High School Football and Wrestling demonstrating great work

ethics as a team player with ingrained behavioral experiences. I received 8

to 10 excellent performance reviews in Human Resources at Ford Motor

Company.

I am pursuing Master's degree in Human Resources from the University of

Louisville. My current GPA is 3.35 of 4.0 with more than 10 classes

completed and I strive to complete this degree.



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