Michael James Barlow

**** ********* *****

Allen, TX 75013

cell 972-***-****

acn02h@r.postjobfree.com

Qualifications for Mid-Level Management

Detail oriented team leader offering more than 10 years of experience in Mortgage Banking, Loan

Servicing and the Insurance industry. Possess a history of providing companies with excellent customer

service and decision making skills as well as boosting team morale and productivity. Created and

implemented process improvement strategies that resulted in higher customer satisfaction, clientele

growth and profit increases.

Areas of Expertise

Customer Service Collections Database Analysis

Troubleshooting Contract Negotiations Credit Analysis

Training/Development Client Relations Sales Development

Professional Profile

One Exchange – Towers Watson, Benefit Advisor June 2012 – Present

As a licensed agent responsible for advising and consulting seniors and placing them into Medicare plans

including: Medicare Supplement, Medicare Advantage and Prescription drug plans. As a benefit advisor, I

was involved in the needs analysis and fact finding necessary to enroll seniors into plans that not only

suite their needs medically but also fit their budget. Compliant in Medicare standards, guidelines and

procedures. Licensed and appointed in numerous states.

Aegis Communications – United Health Care, Agent Oct 2011 – May 2012

Involved primarily in the enrollment and retaining of senior citizens and those with qualifying disabilities

and special needs into Medicare Advantage plans and Prescription Drug plans. Understand the process

and procedures of the enrollment process into Medicare including but not limited to all of the special

election periods as well as the qualifications suited to meet customer needs. Qualified to mitigate

customer issues and help them get the service they deserve. Licensed and appointed to sell Medicare

Advantage and Prescription Drug plans in all 50 States.

American General Life & Accident, Agent Jan 2011 – Sept 2011

Consultative role that provided solutions to small business owners, individuals and families by providing

them with life protection as well as other financial services including estate planning, business buy sell

agreements, annuities, indemnity plans including critical care, accident and cancer policies. Aided in

helping small business owners assess and protect their business. Duties also include networking and

building relationships in numerous business industries. Persistent and capable in providing on-going

service and client contact on a regular basis. (Self Employed)

Nationstar Mortgage, Loan Officer Oct 2009– Dec 2010

Duties include but were not limited to internal and external calling, pre-qualifying portfolio customers for

refinancing opportunities as well as following up on loan guidelines. Much of our portfolio consisted of

loans that were purchased on discount, ie., ($.60 on the $1.00). Our purpose was to refinance these loans

in most cases through FHA to see that they come out cash positive for the company. Many of our loans

were sub-prime loans that otherwise were stated income or limited as far as documentation. (Company

downsized)

Countrywide Home Loans – Bank of America, Loan Officer May 2007 – Sept 2009

Call center atmosphere where a large emphasis went into retaining Countrywide’s existing portfolio base

and establishing the best suited loan programs to meet customer needs. Responsibilities included but were

not limited to pre-qualifying Countrywide customers by analyzing credit, verifying debt to income ratios

and closely looking at available equity and loan to value ratios based on geographical region and soft

market guidelines. Duties also involved communicating the benefit and looking at the cost/savings

relationship involved in the refinance process. Averaged between 4 to 5 million in loan volume on a

monthly basis, funding between 15 to 20 loans per month. Other duties included staying current on

industry and company guidelines and procedures, following up on monthly pipeline to meet customer’s

expectations as well as communicating with processing to meet stipulation requirements. (Bank of

America merger)

Education / Computer Skills

University of Utah, Bachelor of Science, Consumer Studies – Economics 1995

University of Phoenix, Masters of Arts, Organizational Management 2002

General Lines Agent – Life, Health, License #1-515-***-****

Residential Appraisal License, R117016 2005

Computer Skills: Microsoft Office Suite, Word, Excel, PowerPoint, Mortgage Software – Point,

Advantage

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