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Customer Service Manager

Location:
Sacramento, CA
Posted:
January 26, 2015

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Resume:

Monakia L. Williams

**** ***** *** #*****, **********, CA. 95835

916-***-**** . acn02b@r.postjobfree.com

PROFESSIONAL SUMMARY

. Project Coordination

. Product Support

. Business Administration

. Business Management

. Project Management

. Customer Service

. Conference Planning

. Staff Development

PROFESSIONAL EXPERIENCE

Fellowship Covenant Ministries International . Sacramento, CA. 06/2009 -

08/27/2014

Executive Director

Oversea an Executive Board and active members on fund-raising, membership

development and programmatic work of the organization, managing and

motivating volunteers and staff, assisting a nonprofit Board of Directors

to carry out their fiduciary responsibilities. Plan, coordinate and

implement conferences internationally on a monthly basis. Coordinate a

monthly business breakfast for community businesses once a month.

Responsible for managing a 150k plus budget on an annual basis. Responsible

for creating an international conference curriculum and format, including

workshops content theme to educate, train, inspire and motivate a 5k people

audience. Cultivate relationships with a pipeline of prospects and solicit

donors. Raise funds for international business conference which includes

youth in business serving underserved communities. Work with the local

corporations to support FCMI Sacramento activities. Ensure gifts are

acknowledged in a timely manner and actively steward donors. Oversee and

manage special events to raise funds and gain new donors. Manage local

operations in accordance with FCMI National procedures. Provide input to

improving FCMI general operating practices. Manage FCMI -Sacramento web

site, and edit and publish local newsletter.

C.A.R.E (California Access Recovery Effort) . Sacramento, CA. 07/2009 -

07/2014

Grant Manager

Administers and oversee the Ministry's Grant program. Funds are distributed

on a per capita basis and typically exceed 40k to 50k thousand per year.

Reviews requests, determines eligibility, authorizes disbursements,

prepares necessary financial documents and monitors the appropriate

reporting by receiving agencies and organizations. Maintains all pertinent

records, files and documents; assures completeness and accuracy consistent

with external and internal audit requirements. Regularly coordinates grant

administration matters with internal acquisition, planning, design,

operations, and financial staff and maintains regular and recurring

contacts with various external grantors.

Calvary Christian Center . Sacramento, CA. 04/2009-06/2009

Office Manager

Assist in overseeing a multi-location church. Perform a variety of duties

in daily operations. Coordinate office activities, scheduling, develop and

recommend new office procedures. Review and summarize routine projects.

Process and prioritize incoming mail. Make travel arrangements for

Executives, maintain schedules, arrange meetings and conferences, plan and

implement conferences internationally.

EDUCATION

University of Phoenix Sacramento, CA - Jan 2001 - Feb 2009

Masters- Business Administration

Bachelors- Business Management



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