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Customer Service Administrative Assistant

Location:
Sugar Land, TX
Posted:
January 27, 2015

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Resume:

RAFIA JAVAID

***** ******* **., ********, ** ****7 . 713-***-**** .

acn028@r.postjobfree.com

EDUCATION

Bachelors of Business Administration, Expected: December 2014

University of Houston Victoria, Sugar Land, TX

EXPERIENCE

Law Office of Regent & Associates, Houston, Texas

Sr. Administrative Assistant and Lawsuit Generator (2009 - Current)

. Draft departmental memos and drafting letters for clients including

Settlement letter, Rule 11, Agreed Judgment, Petition, Default

Judgment, Affidavit and Release of Judgment

. Prepare deposition notebooks, outlines and summary for complex

litigation cases.

. Experience in both state and federal court local rules and deadlines

. Support Accounts payable and account receivable activities including

customer invoicing and billing

. Proficient with Excel to create monthly reports for managers

. Prepare invoices, reports, PowerPoint presentation and financial

statement using word processing and data entry skills

. Perform administrative task such as scheduling appointments, answering

phone calls, making copies, arranging meetings, ordering supplies,

calendaring, maintaining records of inventory, creating detailed

expense report, coordinating travel arrangement and meetings etc

. Focusing on individual performance as well as creating constructive

team work environment by organizing and prioritizing task

. Provide support to technical team and escalate request to appropriate

resource

. Supervise and review drafted letters for clients to ensure it meets

legal standards prior to delivery

. Training new employees on firm software, policies and procedures

including updating training manuals

. Ability to work with diverse group of people to accomplish company

goals

. Utilizing analytical skills for various reporting required by agency.

. Help with HR duties finding and screening right candidates for open

opportunities within the company and different department

. Along with management, establish credibility throughout the

organization as an effective developer of solutions to business

challenges

International Bank of Commerce, Houston, Texas

Bank Associate (January 2010 - November 2010)

. Performing clerical tasks including answering phone calls,

sorting mails, scanning, maintaining switchboard, arranging

meetings, processing invoices and ordering supplies

. Utilized interpersonal skills to sell products and services to

individuals/business to bank with IBC

. Assisting clients with all their Commercial/Personal banking

needs

. Conducting financial transactions including wire transfer and

cash advance for IBC business clients and at the same time

offering some new products and services

. Install, configure and troubleshoot software for all

applications used by IBC

. Following up with Clients for providing customized services for

their banking needs

. Moved to internal helpdesk to assist software and hardware

inquiries

AWARDS / HONORS

Employee of the month at Law Office of Regent and Associates

May 2013

Recognized for the best customer service/new accounts at IBC

June 2010

SOFTWARE

Windows XP CLS Collection Master, Word Word, Access, Outlook,

Vista and 7 Perfect, Lexis

Excel, PowerPoint, MS Suite Adobe Photoshop, HTML



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