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Customer Service Human Resources

Location:
Philadelphia, PA
Posted:
January 26, 2015

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Resume:

Car l a Di x o n

* *** ******* ** ****.

Phil adelp hia, Penns y lv ania 19142

***- ***- ****

acn025@r.postjobfree.com

O B J ECTIVE

Seek ing the oppor tunity to join a gr owing or ganiz ation that has a need for s omeone who

has a s tr ong wor k ethic,abil ity to pr ior itiz e tas ks,commitm ent to c us tomer s er vic e and

many y ear s of exper ienc e and will ing to lear n new things .

WO RK EXPE RIENCE

B r y n Maw r Ho s p i tal, Br y n Mawr,Pa. 4/2013- pr es ent

Unit Secr etar y

Answer a c ons tant flow of inc oming phone c alls for nur s es and patients, pr int nur s e

walk ing c ens us for the unit,us ing Inv is ion Sy s tem,call c entr al offic e for s taffing to r ev iew

c ur rent s taff for the day, c ommunic ate with the nur s ing s taff for s cheduled tes t for c ur rent

patients, br ing patients into our c ens us when admitted to our unit us ing

Smar tc har t,Sys tem,s et up and br eak down patients c har ts dur ing admis s ions and

dis c har ges, as well as thinni ng of c har ts for exis ting patients, c all in c ons ults for c ur rent

patients, c ommunic ate with hos pic e when needed,or der s upplies for the unit fr om offic e

bas ic and Smar t wor k .

Su n r i s e Sen i o r L i v i n g, Hav er for d, Penns y lv ania 02/2008 - 01/ 2014

Human Res our ces Repr es entativ e

Key r es pons ibility inc lude pr oc ess ing pay r oll in our Kr onos s ys tem, dail y time and

attendanc e and human r es our ces infor mati on s ys tem, team member r ec ruiting and on-

boar ding, tr ac king the tr aining for the whole c ommunity in the "Lear ning Channel",

s etting up and maintai ning the per s onnel files and employ ment files, Integr ating new

hir es into the or ganiz ation, s er ves as a liai s on between employ ees and manager s,

balanc ing the needs of both par ties with the ov er all goal of the or ganiz ation,mai ntain

lic ens ur e for the c ommunity ( C.N.A.,LPN, RN and our Doc tor s) benefits c ommunic ation,

r epor t new wor k ers c omp c laims to a c entr al s ys tem,gr eet any per s on who enter s the

offic e.

Sunr is e Senio r Liv ing, Hav er for d, Penns y lv ania 4/2013 to 1/2014

Conc er ige

Key r es pons ibiliti es inc lude meet and gr eet any one who enter s the buil ding with a s mile,

ans wer ing a high v olume of c alls and dir ec ting them to the

pr oper per s on,sor ting mail between the r es idents and s taff,s orting pac k ages, s chedule

r ooms for s pec ial ev ents, giv e dir ec tion to the pr oper ty,when needed, as s ist the

r es idents with tr ans por tation needs to and fr om doc tor s appointm ents.

Su n r i s e Sen i o r L i v i n g, Hav er for d, Penns y lv ania 01/2004 - 0 2/2008

Unit Secr etar y

Key r es pons ibiliti es inc lude s cheduli ng doc tor s appointm ents for r es idents as needed,

fili ng, s chedule tes ts and fax infor mati on when needed, or der ing all s upplies for two

s kill ed nur s ing floor s, ans wer ed a c ons tant flow of inc oming phone c all for r es idents an

nur s ing s taff, monitor in g the c all bell s ys tem and c ommunic ating to s taff to ins ur e timel y

as s istanc e was giv en to the r es ident needs, s cheduled ( as s igned) nur s ing as s istants to

r es idents ar eas to ins ur e adequate c onv erage in eac h ar ea. Help the nur s es with any

admis s ion with tak en off doc tor s or der fr om dis c har ge fr om hos pital/r ehabi li tation units .

Set up and br ok e down r es idents c har ts dur ing admis s ions and dis c har ges, as well as

thinni ng of c har ts for exis ting r es idents .

Su n r i s e Sen i o r L i v i n g, Hav er for d, Penns y lv ania 01/1999 - 0 1/2004

Homec ar e Aide

Key r es pons ibiliti es wer e to pr efor m dail y c ar e and as s istanc e to ger iatr ic c lients who

needed extr a s uppor t in the indepen dent liv ing ar eas . Regulate their medic ation

dis tr ibution, s hower s as s istanc e, and help es c ort r es idents to doc tor s’ ppointm ents fr om

a

their apar tments . Per for m as a liai s on between r es idents, famil ies, s taff and phy s ic ians .

Filin g when needed and ans wer a high v olume of c alls . Als o pr ov ide emotion al s uppor t

to r es idents and their famil ies .

Su n r i s e Sen i o r L i v i n g, Hav er for d, Penns y lv ania 03/1998 - 1 2/2004

Cer tified Nur s ing As s is tant

Regulate dail y c ar e and as s istanc e to the fr ailes t of our r es idents in the s kill ed nur s ing

unit. Tr ain as a r es tor ativ e aide to help r es idents c ontinue their r ehabili tation when

phy s ic al ther apy ended. Str ong c ommunic ation s kill s with the floor nur s es and c har ge

team to ins ur e the highes t quali ty of c ar e was giv en to eac h r es ident in my c ar e.

Effec tiv e wr itten c ommunic ations in eac h r es ident c har t on a dail y bas is to ens ur e all

c har ts wer e ac c urate and up to date.

Su n r i s e Sen i o r L i v i n g, Hav er for d, Penns y lv ania 03 /1994 - 06/1998

Hous ek eeper

Res pons ible for per for ming hous ek eeping and laundr y func tions in or der to c r eate

s ec ure and inv iting env ir onment for r es ident, famil ies and team member s . Regulated

eight apar tment dail y to per for m hous ek eeping duties that inc lude mak ing beds, c lean

bathr oom with the pr oper towels and was hc loths, c lean, s weep and mop k itc hen, dus t

and v ac uum the apar tment as needed and in a timel y manner s . Alway s leav e the

r es idenc e with a s mile.

EDUCA TIO N

Su n r i s e Sen i o r L i v i n g Hav er for d, Penns y lv ania 1 997 - 1998

Cer tific ation in Nur s ing aide Tr aining, G PA: 4.

MTI B u s i n es s Sc h o o l Phil adelp hia, Penns y lv ania

Cer tific ation in Data Entr y s pec ialis t, G PA: 3.5

O v er b r o o k Hi g h Sc h o o l Phil adelp hia, Penns y lv ania 1984 - 1986

Diplom a in Busi nes s Major, G PA: 3 .5

SK IL L S

Restorati ve Care, Microsoft Office(Exc el, Outlook and Windows), Excel Traini ng course,

ADP(Automated Data Processing), ATS(Applicant Tracki ng System),Physical Therapy

aide, Dietary Aide Restorati ve, office works, Sorian System,Invision.



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