Debra Ann Lindsey

**** ********* **

Pelham, AL *5124

205-***-****

205-***-****

acn018@r.postjobfree.com

PROFESSIONAL SUMMARY

Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement

EDUCATION

High School Diploma:1985

Bradley Central High School- Cleveland, TN

SKILLS

• Effective problem solver

• Adherence to high customer service standards

• Customer focused

• Microsoft Outlook, Word and Excel

• Inventory control

WORK HISTORY

06/2010 to 2014 Customer Agent, Performance Facilitator

Arise – Miami, FL

• Investigated and resolved customer inquiries and complaints in an empathetic manner.

• Cross trained and backed up other customer service managers.

• Adhered to all confidentiality requirements at all times

• Met all customer call guidelines including service levels, handle time and productivity.

• Solved unresolved customer issues

• Strong leader of customer support staff

• Provided accurate, specific and timely performance feedback for CSRs.

08/2008 to 07/2010 Accounts Receivable, Collections

Diversified Supply – Alabaster, AL

• Effective liaison between customers and internal departments.

• Maintained accurate records of past due customer account activity.

• Managed work flow to exceed quality service goals.

• Monitored payments due from clients and promply contacted clients with past due payments.

• Posted receipts to appropriate general ledger accounts.

10/2006 to 06/2008 Accounts Receivable, Collections

Wyatt Safety – Alabaster, AL

• Posted receipts and appropriate general ledger accounts

• Monitored payments due from clients and promptly contacted clients with past due payments

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