Swapan Rahman

Needham, MA ***** acn00v@r.postjobfree.com (H) 781-***-**** (C) 617-***-****

SENIOR MANAGERIAL EXECUTIVE

Transformational Leader. Excels at developing break-through strategies, integrated business plans for growth and game

changing innovation. Leadership experience driving high-performing teams, achieving revenue, profit and growth

objectives, utilizing certified Six Sigma Black Belt skills and Lean expertise in manufacturing and financial industries.

Lead organizations through extraordinary change ; determining optimal organizational structure to achieve maximum

financial performance, reduce operating expenses, improve quality, improve on -time delivery, improve client experience

and increase employee satisfaction to achieve organizational goals.

CORE COMPETENCIES

Manufacturing & Financial Operations Lean/Six Sigma Black Belt Certified Transaction Processing

Business Process Management ISO 9000:2001/2008 Project Management

Product Development Operations Management Process Improvement

Strategic Plan Development & Business Innovation Change Management

Implementation Fraud Mitigation

KEY ACCOMPLISHMENTS

OPERATIONAL EFFICIENCY – manufacturing & financial services industries

Institutionalized metrics tying process, performance and people development to business objective resulting in

80% of employees cross-trained, less than 1% missed service level agreement and 70% reduction in defect.

Improved check processing productivity by 15% by consolidating functio ns and streamlining processes

Integrated print and statement operations into one function while reducing overall staff by 20% .

Reduced manufacturing cost 10% every year from 1991 to 2003 by efficient use of equipment and raw materials .

Created Production Planning function, resulting in 99% on time delivery, ten years in a row.

Implemented Six Sigma process for order-to-cash project, resulting in 50% improvement in accounts receivable ;

Improved product quality from 44% to 98% and margin by 60%.Increased productivity 33% without sacrificing

product quality and without additional equipment or labor .

Developed labor-to-machine program to reduce total labor cost annually by 20% without reduction in output.

Created QC procedures and guidelines; established di agnostic protocol on failed products to learn and minimize

failure rate; resulted in decrease of product failure from 20% to 5% from 1989 to 1993 .

EXECUTIVE LEADERSHIP – Expertise across multiple sites, states, shifts operations and virtual management

Senior leader for Personal Insurance Claims fraud investigation. Increased detection, investigation and mitigation

of non-meritorious claims resulting i n 20% increase in Loss Mitigation.

Senior leader for Cash processing. Processed more than 1.3 million cl ient deposits consisting of 600 million bills

per month and monthly cash demands of $4.0 billion. Managed staff of 600 with an annual budget in excess of

$50 million. Managed 19 sites in 10 stat es for cash counting, sorting and order fulfillment. Technology &

Operations Market Leader in MA, RI and ME for internal business partners and charitable organizations

Senior Executive for Mass. for all transaction services operations. Led Check Processing, Encoding, ATM Deposit

Services, Cash Vault, Returns & Exceptions, and Reject Item Repair at 3 sites in MA and NY. Managed staff of

500 employees with annual budget of $300 million . Led Print & Mail operations with an annual budget of $150

million, 300 associates and 600+ million mailings yearly representi ng 54% of nationwide mailings.

Senior Manager for manufacturer of industrial gas separation membrane; Led end to end operation from

procurement, multi shift production, inventory management, order fulfillment and regulatory compliance. Managed

annual budget of $10 million, 100 plus employees and multiple product lines. Managed plant sale, equipment and

technology transfer and closure.

SIX SIGMA, PROJECT & QUALITY MANAGEMENT SYSTEMS – manufacturing & financial services industries

Fulltime Six Sigma Black Belt project leader - Led cycle time reduction, quality enhancement and market growth

projects. Completed two projects per quarter to deliver $250,000 savings each to the bottom line .

Championed Six Sigma projects to improve equipment utilization by 80%, improve equipment reliability by 50%,

reduce processing time by 15%, reduce inventory cycle time by 33% and reduce Federal Reserve Bank cross

shipping fee by 31%.

LEAN & PROCESS IMPROVEMENT – manufacturing & financial services industries

Innovated and implemented Single Touch/Straight through Processing using Lean co ncept for cash counting and

sorting resulting in 9% improvement in productivity, 5% improvement in unit cost and 20% improvement in defect

reduction.

Increased manufacturing capacity and product throughput 133% from 2007 to 2008 through the integratio n of new

equipment and Lean manufacturing concepts at print & mail business unit .

Swapan Rahman acn00v@r.postjobfree.com (H) 781-***-**** (C) 617-***-**** Page Two

LEAN & PROCESS IMPROVEMENT (CONT’D)

Trained & implemented world class manufacturing processes : sustainable 5S, Just-in-Time production, Standard

documents, Lean principles, Value Stream mapping to all employees to reduce defects, increase efficiency and

empower employees to exceed customer e xpectation. This resulted in improved efficiency by 10% and reduction

in Failed Customer Interaction by 11% for Print & Mail operation.

Improved Overall Equipment Effectiveness (OEE) from 35% to 70%; Productivity from 960K mailings to 2,520K

mailings/FTE annually and reduced unit cost by 43%.

Developed and implemented Total Preventive Maintenance program and diagnostic protocol, increasing

equipment uptime from 65% to 98%, and reducing part replacement and incorrect diagnosis rates by 40%.

Obtained Process Excellence and ISO 9001:2001/2008 certification for printing and mailing of cus tomer deposit

statements. Obtained ISO 9001:2000 certifications for membrane manufacturing.

Managed Quick Business Deposit product insourcing from external processors to in house cash vaults resulting in

cost savings of $5 million.

Managed manufacturing for point-of-use nitrogen membrane modules which won the Plant Engineering Magazine

2002 award for Compressed Air Product of the Year .

STRATEGIC PLAN DEVELOPMENT & IMPLEMENTATION – manufacturing & financial services industries

Developed and executed on multi -generational strategic plan involving consolidation and outsourcing to migrate

to variable cost model. Reduced operating cost by 10% in 2011 and expected to reduce 15% by 2014

Developed and implemented strategic plan consolidating 21 print and insertion sites into four end state sites.

Produced consistent 17% annual unit cost reductions while reducing customer escaped defects by 97%.

Evaluated and implemented major strategic decisions facing product manufacturing. Introduced new product in

point of use nitrogen and dry air use in record time for the company with 40% margin.

PROFESSIONAL EXPERIENCE

LIBERTY MUTUAL INSURANCE 2012 - Current

BUSINESS EXECUTIVE – Manager, Personal Insurance Claims, Special Investigations Unit (Feb.2012 – Current)

BANK OF AMERICA 2005 - 2011

BUSINESS OPERATIONS EXECUTIVE – Cash & Transportation Services (2010 - Nov.2011)

OPERATIONS EXECUTIVE – MA. Check, Cash & Exceptions Processing (2009 – 2010)

OPERATIONS EXECUTIVE – East Region - Print / Finish & Mail Processing (2007 – 2009)

OPERATIONS MANAGER – Operational Site Manager (Malden, MA) (2005 – 2007)

1983 – 2005

PRAXAIR, INC., Danbury, CT

The largest industrial gas company in North America and one of the top three worldwide .

Innovative Membrane Systems - fully owned subsidiary of Praxair

PROJECT MANAGER, NAIG Six Sigma Organization (2004 – 2005)

MANAGER, MANUFACTURING OPERATIONS, Innovative Membrane Systems (1993 – 2004)

SENIOR MANUFACTURING & DEVELOPMENT ENGINEER, Innovative Membrane Systems (1983 – 1993)

PROFESSIONAL HONORS

Bank of America

Senior Leadership Forum - 2011

Stock Options Award 2005 to 2010 – Recognition for Excellence

Leadership Development – Leader Forum III – Key talent development

SPIRIT Medallion 2008 – Recognition for leading lean manufacturing ;

Award of Excellence 2006 – Recognition for top 1% of performers

Praxair Inc.

Special Recognition Awards – Recognition for Excellence, 2003 and 2004

Praxair Inc. Stock Options Award – Recognition for Excellence, 1994 and 1996

Union Carbide’s Chairman’s Award 1991 – Recognition for Technology Leadership

PROFESSIONAL DEVELOPMENT AND ACCREDIDATION

Six Sigma Black Belt Certified • Six Sigma Champion • Sustainable 5S/Lean • two patents on Thin Film Applicator Device

EDUCATION

Northeastern University, Boston, MA.

M.B.A. – Operations Management, magna cum laude (attended part-time while employed full-time)

Honors: Beta Gamma Sigma – Business Honors Society

BS, Chemical Engineering, cum laude (participated in renowned co-operative education program)

Honors: Tau Beta Pi - Engineering Honor Society, Omega Chi Epsilon - Chemical Engineering Honor Society

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