Brooke McIntyre

**** **** ****** # **

San Diego, CA 92101

Phone: 616-***-****

email: acn00o@r.postjobfree.com

Summary of Qualifications

Seasoned professional adept at event coordination, project execution, quality measurement analytics, write/copy/edit communications, report preparation, and strategic event planning collaboration

Technical Expertise

Microsoft Word, Excel

Outlook/Calendaring

InDesign

Avaya Recording System

Salesforce (basic)

PowerPoint Software

LPL Financial,Associate Analyst- Quality Measurement/Conference Services August 2013-Present

Currently analyze quality operations performance and provide performance enhancement strategies and provided 1 year of high level project/event support to Conference Services.

Quality Measurement Associate Analyst- (Current)

Analyze and score 50 client service calls per week

Recommend improvement strategies to internal business units such coaching methods

Facilitate calibration meetings

Identify and research industry trends

Created and implemented talent development learning tools

Strategize work flow standards to increase client loyalty based on NPS scores and client feedback

Analyze accuracy of information provided to clients

Conference Services/Project Support

Managed budgets for events and invoicing

Reported all survey feedback from event attendees

Managed over 30 daily calls from clients as it pertained to events and conferences

Collaborated daily with sponsors to ensure streamlined communication

Website registration testing/updating

On-site project/conference support

Composed/edited numerous informational documents, emails, and manuals

Performed all general administrative support to Conference Team

Organized and lead subcommittee for company event with over 100 participants

Trained interns on all facets of project/conference/client service development

Achievements:

Promoted into permanent position within company after one year with 3% pay increase, plus bonus

Vanir Construction Management, Business Development June 2011-June 2103

Efficiently provided full marketing campaign, cultivated business opportunities, proposal creation, and trade shows.

Composed and edited numerous winning proposals in the $5M+ range

Created and implemented new intern program recruiting 200 college students

Cultivated effective relationships with San Diego Public/City Officials, Port of San Diego representatives, San Diego Airport representatives, and SDUSD Board Officials, among others

Marketing ambassador at trade shows and events

Society of Marketing Professionals Services (SMPS) Committee- Sponsors Program Coordinator for monthly luncheons, public speaking presentations and speaker introductions at luncheons

Created marketing materials utilizing PowerPoint and InDesign software

Managed all information from sub-consultants, clients, and joint-venture collaborations

Updated and maintained internal database (intranet)

Managed all office operations

Achievements:

Received 4.5% pay increase over 1 year as responsibilities continue to increase

Awarded over $300M in contract work

R.L. Mays Construction - Executive Assistant 2004-January 2011

Effectively managed office for company with 100+ employees. Reported daily to President.

Provided administrative support to all executives

Maintained confidentiality and created effective professional relationships with staff, field workers, general contractors, vendors, apprentices, and lawyers

Created systems for all billings, release requests, and claims

Processed weekly payroll for all employees. Reconciled project change orders.

Recruited, hired, trained, and managed all office personnel, coordinated all apprentices

Implemented server upgrades; trained employees on all new management software

Wrote and edited Standard Operations Procedure Manual

Executed marketing campaign in collaboration with President

Achievements:

Received 60% pay increase over 6 years as responsibilities increased

Continued to expand role and areas of knowledge to adjust to company growth

Education

Central Michigan University, Bachelor of Applied Arts

Major: Broadcast and Cinematic Arts

Minor: Journalism

Adult First Aid/CPR/AED Certified, 2013

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