Customer Service Manager
Resume:
Chayla N. Green
Please add your address ( College Park, GA 30349 ( Contact: (678) 923-
**** ( achba3@r.postjobfree.com
CUSTOMER SERVICE SPECIALIST
Highly motivated, professional customer service specialist with diverse
experience in the service industry, seeking to establish a solid work
background in the business sector. Ten plus years of combined experience
in the customer service and retail industry. Exceptional leadership
skills, self confidence, integrity and commitment to customer service
excellence. PC proficient, organized and attentive to detail, adapts to new
environments and change with ease. Possess well developed interpersonal
skills, proficient in inventory processes and retail procedures.
CORE COMPETENCIES
( Detail-Oriented ( Quality Workflow Output ( Dependable (
Team Player ( Winning Spirit
Professional Experience
Claims & Receiving Specialist, Walmart Inc., Atlanta, GA 2004-Present
o Assists in processing claims for the Walmart return center.
o Processor of internal/external invoices that are remitted and filed
weekly to the Walmart home office location.
o Ability to display excellent communication and customer skills sets
daily.
o Internal/External customer contact daily. Strong rapport/interpersonal
skills with all Walmart vendors is a must.
o Assists the receiving team in ensuring that the appropriate return items
are sorted/filed to the appropriate department for processing.
o Assisted in training other associates regarding the policies and
procedures regarding the claims and receiving job role.
o Assists in preparing the weekly donation to FEED AMERICA, on behalf of
Walmart Inc.
Customer Service Manager, Lowes Home Improvement, Macon, GA 2000-2004
o Supervise daily customer service operations assuring optimum cost
controls and maximizing productivity.
o Build and foster business relations with suppliers and vendor
representatives.
o Recruit, interview, hire and assist in training customer service
associates.
o Reviewed and resolve customer issues that required manager review.
o Provided customer feedback and suggestions to other department managers.
Cashier, Kroger Corp., Macon, GA 1995-2000
o In depth knowledge of customer driven service styles.
o 10-key punch, excellent computer skills sets
o Demonstrated attention to detail and ability to work in a self-directed
manner
o Maintained knowledge of cashier/cash handling procedures
o Managed, counted, verified and reconciled daily sales
Education and Credentials
Graduate, CENTRAL HIGH SCHOOL, Macon, GA
Computer Skills: Type 40 WPM; PeopleSoft, Microsoft Word, Excel; Command
Batch; restore and rebuild
Please add your address ( College Park, GA 30349 ( Contact: (678) 923-
4669 ( achba3@r.postjobfree.com
REFERENCES
Shalandrea Davis
Ricoh Americas Corp.
213 Amalie Drive
Macon, GA 31220
Frderick B. Dumas
746 Garden Walk Blvd. Apt M27
College Park, GA 30349
Dear Hiring Professional:
I am writing to express my interest in seeking a position within the
company. I am currently attending Macon State College pursuing a Bachelor
of Science degree in Information Technology with the emphasis in
Application Design and Development. I have completed classes in Networking
& Information Security, and Web Design. I have also completed classes in
Computer Hardware and Design. I would appreciate your review of my
attached resume.
My experience working with various companies has allowed me to develop and
increase my skills in production, quality assurance, and warehouse
functions. I ensure compliance with safety procedures and I am skilled in
supervising other skilled production technicians in the completion of
various tasks.
While working at various companies, I carefully followed all company
policies to complete my responsibilities in the greatest possible manner
with the goal of providing excellent customer and employee satisfaction.
I am loyal, dependable and enjoy working towards developing my professional
skills. I believe my experiences would be a benefit to your organization.
Please contact me to schedule a personal interview. I can be reached at the
above phone numbers.
Thank you in advance for your consideration. I look forward to your reply.
Sincerely,
Frederick B. Dumas
Contact this candidate