Catherine Stauffer

**** ** ******* *******, ****** FL 34997

813-***-**** : achail@r.postjobfree.com

S ummary

Hard Working, focused, analytical and highly dependable leader with solid background in office management, compliance, corporate

correspondence, customer service and administrative processes. Excellent verbal and written communication skills. Works clo sely

with multiple levels of an organization to achieve common goals. Serves as a team leader/manager who motivates diverse groups to

reach new benchmarks in performance. Self-motivated and able to work both independently and as a collaborative team member.

Highly skilled in research and problem solving to ensure the lasting success of an organization.

E xperience

2009 - 2012

Lifestyle Family Fitness – St Petersburg, FL

Compliance Manager

Managed team of four compliance specialists

Established, maintained and enforced compliance, quality assurance and company standards

Ensured compliance of all sales membership agreements and personal training agreements for 55 health clubs daily

Prepared sales commission summary reports semi-monthly

Maintained electronic pricing files as dictated to coordinate with marketing campaigns

Managed employee access and security settings in LOLA contract software

Troubleshot software patches and versions updates prior to new system implementation and existing functionality in assistance to the

Application Development teams

Assisted Member Service department in the resolution of member issues which included collections, Retention and cancellations

Worked hand-in-hand with HR making disciplinary recommendations based on Compliance findings

1990 - 2009

Shapes Total Fitness – Brandon, FL

Executive Assistant/Office Manager

Assisted Company owner in day to day company management

Maintained accounts payable records including weekly check processing

Audited employee expense reports

Negotiated vendor contracts

Accountable for ordering and receiving all company supplies

Resolved all customer complaints including billing issues, cancellation requests, collections and BBB issues

Processed all new hire employee records and legally required forms

Processed all employee health insurance benefits requests including COBRA requests after termination

Consistently received above average/excellent scores on all performance reviews

Skills

Computer skills including: Microsoft Office Suite (Word, Excel, Outlook), Aphelion, LOLA, SFA Agreement Wizard

Efficient in 10 key and data entry

Highly efficient in research, problem solving with high level of analytical ability and reasoning

Strong leader with excellent time management and acute attention to detail

Accomplishments

2010 July Employee Of The Month

2009 110% Award

2009-2012 Recognition for collaboration with IT Department, Member Services, Collections and Retention departments for ensuring

the delivery of efficient, highest quality service

Consistently recognized by upper management for providing superior support input

Professional and personal references upon request

Contact this candidate