Michael P. Netherland

**** ********** **

Frisco, TX 75035

Mobile: 469-***-****

achaf8@r.postjobfree.com

I am a seasoned Network Technician with over fifteen years of experience working with 4G LTE, UMTS, GSM and

CDMA technologies. I have in depth knowledge of Alcatel-Lucent, Samsung, Ericsson, and Nortel equipment. I have a

proven track record of working cohesively with RF Engineering teams, Field Technicians and Local Exchange Carriers

to identify, troubleshoot and resolve a variety of network outages.

Work Experience

March 2014-Current

Glow Networks

RF Drive Tester

• Responsible for LTE shakedown testing using TEMS and QXDM

• Verifying upload and download speeds to ensure speeds are within the specified parameters

• Drive cell site radius clockwise and counterclockwise to verify sectors are handing over properly

after cell site software upgrades are completed.

• Correlate and generate test results into a report sent to client to review.

• Cluster Drives

• Responsible for driving site clusters while using multiple mobile devices to confirm

upload/download speeds and ping testing.

March 2013-October 2013

WorldLink/Samsung

RAN Commissioning Engineer

• Perform firmware/software and ROM updates to cell site equipment.

• Complete status audit before and after commissioning of cell site.

• Conduct acceptance testing of cell sites with field technicians to certify full functionality of site

before release to commercial t raffic.

• Assist RF and Test Teams by Enable/Disable of User Defined Alarms, Change test frequencies

for call testing, OCNS Testing, RRH and RET Troubleshooting.

• Conduct VSWR and RSSI tests to confirm parameters are within acceptable range.

• Ensure EAIU and all environmental alarms of cell site are tested and functioning properly.

• Run daily alarm reports and provide information to market to prioritize site visits and rectify

p roblems.

• Facilitate bridge operations to provide support for site status, lock/unlock requests to for E911,

CTTP, and CLA drive testing.

• Review and compare Build Of Materials list to ensure cell site has proper inventory on location.

March 2011-March 2013

Ericsson/Metro PCS

Network Operations Center

• Provide monitoring of multiple network elements including Nortel BSM and MTX, Samsung

L TE, BSM, LSM-R, Ericsson LTE-OSS, Lucent OMP and 5ESS, Nortel and Ericsson HLRs and

MSCs and voicemail platforms.

• Monitor and maintain network systems to ensure SLA commitments are met.

• Lead proactive testing to identify potential customer impacting issues.

• Work with Field/Switch employees internally as well as various service providers and vendors to

resolve site outages.

• Provide support to field personnel according to the guidelines relevant to the reported event.

• Document and escalate reported t roubles as required; maintain contact with the customer and

report status periodically through resolution of the issue.

• Assist with crisis response, including coordination of bridge calls, submission of the appropriate

notifications. Coordination with vendors, documentation of events and response, and

participation in problem resolution.

• Coordinate with multiple teams and customers to perform maintenance on systems and

networks; maintain increased awareness of relevant monitoring during vendor or customer

maintenance and document status and outcome.

July 2008-Ma rch 2011

Cricket Communications

Network Operations Center

• Provide monitoring of multiple network elements including Nortel BSM and MTX, Samsung

L TE, BSM, LSM-R, Ericsson LTE-OSS, Huawei BSM, Lucent OMP and 5ESS, Nortel and

E ricsson HLRs.

• Monitor network and ensure issues are addressed accurately and policy and process are

followed.

• Report systems and environmental issues to assigned personnel as directed by escalation

p rocess.

• Provide support to field personnel to troubleshoot and resolve network outages.

• Assist with crisis response, including coordination of bridge calls, submission of the appropriate

notifications. Coordination with vendors, documentation of events and response, and

participation in problem resolution.

• Coordinate with multiple teams and customers to perform maintenance on systems and

network.

September 2007-December 2007

Collaborative Technologies /Sprint Nextel

August 2004 –May 2005

T-Mobile

Drive Tester II, RF Engineering

• Collect dive test data using Agilent, TEMS, EXEED Windcatcher and E911 data collection software.

• Use post processing software Actix to determine the origin reported problems as well as find problem areas

that were previously unknown.

• Work closely with RF Engineers, Switch and Field Technicians as well as other departments to

quickly and efficiently identify, address and resolve reported customer and employee problems within the

wireless network.

• Responsible for verifying channels and azimuth settings on new sites. Place multiple 911 calls to

ensure functionality as well as drive the area of the new site to ensure calls processes without failure before

releasing the site to commercial traffic.

• Routinely drive areas encompassing all sites within a specific BSC to ensure proper working order of the

wireless network.

• Proficient in the use map software including Delorme Street Atlas, Microsoft Streets & Trips and Map Info.

• Received EME Certification. Using EME Probe, verified that the proper safety regulations are in place at

sites such as, access to the site (restricted or open), appropriate safety signage, and availability of a site safety

plan detailing hazardous regions.

October 2006-September 2007

Verizon Wireless

Technical Support Coordinator

• Diagnose and resolve cellular technical issues.

• Understand and communicate complex and technical information clearly and concisely to customers to

troubleshoot network and handset problems.

• Support a growing number of wireless/data products, and continuously demonstrate proficiency in

product knowledge and call handling skills.

• Proficient in the use of Remedy Trouble Ticket software to troubleshoot all reported problems.

• Maintain accurate customer records, process changes and issue appropriate credits to customer

accounts.

• Act as a liaison between Technical Support and Network Personnel to help solve escalated customer

issues.

• Train new Customer Care and Technical Support Representatives on troubleshooting methods.

May 2005 - October 2006

Rightech/True Position

Drive Test Supervisor RF Engineering

• Responsible for multiple Drive Testers to ensure all projects were completed on or before schedule.

• Generate daily drive schedules per data provided by Optimization Engineers and Drive Test Support

Specialists.

• Provide Technical Support to drivers for Drive Test equipment as well as GSM and TDMA handsets.

• Handle logistical issues for drivers and coordinate replacement equipment, ensuring drivers are staying within

guidelines of the Travel Policy.

• Managed training and development of new Drive Testers on a variety of equipment. This includes

hardware as well as software used to gather drive data results.

Education

Graduated from Stratford High School in Houston, TX.

Enrolling in Associate's Degree program for Information Systems beginning in spring of 2015 at Collin College.

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