J AMES BUCHANAN

*** **** **** **, ******** Place, ON, K7C 0C4

613-***-**** (h)

achaex@r.postjobfree.com

http://ca.linkedin.com/pub/jim-buchanan/a/9a3/944

Senior IT Program Manager

• Experienced program manager offering 20 years of success leading all phases of diverse technology

projects; Associate PM, ITIL, CNA, A+; and 20 years of Project Management, Resource Management, Team

Building & Development.

• Business strategist; plan and manage budgets within multimillion-dollar projects aligning business goals

with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

• Excellent communicator; leverage technical, business and financial acumen to communicate effectively

with client executives and their respective teams.

• Expert in agile and waterfall project management methodologies. Able to manage large project teams

and known for high-quality deliverables that meet or exceed timeline and budgetary targets.

Skills Summary

Program Management: Value-Added Leadership:

IT Program Lifecycles:

Planning - ability to develop a clear and

Cross-Functional Supervision

Requirements Analysis

detailed plan

Team Building & Mentoring

ROI Analysis

Plan and Schedule team resources to ensure

Client Relations & Presentations

Costing & Budgeting

successful project delivery.

Business & IT Planning

Project Scheduling

Work with internal stakeholders to identify

Vendor Management

Testing/QA/Rollout/Support

approach resource allocation for projects.

Federal Government Program Experience

System Migrations/Integrations

Excellent problem-solving skills

Enterprise Implementations

Achievement Highlights:

• Lead multiple project teams across broad technical, financial and business disciplines. Focused teams on

business objectives and tracked progress to ensure project milestones were completed on time, on budget and with

the desired results.

• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed

change effectively in rapidly evolving global business environments.

• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches

depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work

breakdown structures

• Defined and Managed scope and change requests across projects

• Honored with Compaq “CEO Award” in recognition of outstanding project results.

• Nominated for the Export Development Canada Visio Award, in Outstanding Community Involvement

Representative Projects (1999 to 2014)

Program Management: Oversee teams of project managers engaged in projects within defined programs, Managed 57 information

systems professionals located across Canada, Provided oversight to support project-level activity to ensure the program goals were

met, Advanced experience using MS Project, Created and Motivated teams to excel during project delivery

Systems Engineering: ERP Systems, Sales Tools, Asset Management Tools, Lead design and rollout of robust, scalable and

secure enterprise resource planning (ERP) and point-of-sale (POS) systems for multiple sites

Results: Completed projects up to six months ahead of schedule, as much as $650K under budget

Custom Software Developments: Managed all phases of the software development lifecycle (SDLC) for dozens of custom

solutions. Built and managed required teams

Managed all phases of CRM deployment

Results: Delivered industry-leading software that saved the company millions of dollars, shortened processes and developed new

workflow

Database Developments: Guided teams in the development of relational database management systems (RDBMS) for clients

Results: Improved the consistency, recoverability and accessibility of data.

System Integrations/Migrations: Project-managed large-scale initiatives involving the transition of programs to new platforms and

the merger of disparate systems

Results: Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no

unscheduled downtime and delivered by as much as $400K under budget.

Enterprise Implementations: Directed global rollouts of VoIP and High Definition Video Conferencing, Directed Lotus Notes to

Microsoft Exchange email systems

Results: Ensured defect-free releases through careful planning, testing and QA efforts. ROI in saved airfare and long distance

charges Moved to Industry Standard email systems

Career Progression

Canadian Blood Services,

Senior Program Manager, (2013 to 2014)

Program: Mobile WAN Connectivity

Projects within the Program:

Lotus Notes to Exchange

3G National Wireless Mobile Clinics, data mapping

4G National Wireless Mobile Clinics

HP Quality Center to HP ALM

National Satellite coverage Mobile Clinics

Assisted with other projects as needed

Recruited by one of the nation’s leading IT consulting firms to provide project management over large-scale, top-priority and

complex technology initiatives Contract renewed 4 successive times to engage additional projects and mentor junior project

managers I managed multiple budgets within a $22 million dollar framework. I managed cross-functional teams of up to 75

developers, programmers, analysts and network specialists.

Activities:

Notes to Exchange, migrating 5000 users and calendars

Daily use of HP PPM

Scope and Change management

Coordinated across national multi-discipline, multi-functional teams

Mentoring a Junior Project Manager

Negotiate with team members and stakeholders to set deadlines and manage the execution of deliverables

Reviewing Project Readiness and determining go live execution dates

Determining Migration strategies and Deployment Steps for 57 offices across Canada and 5000 users

Vendor Management for 3rd party Migration Tools

Researching and Determining Notes Blackberry to Enterprise Blackberry Migration Options, 857 Blackberries

HP Quality Center v10 migration to HP ALM V11.5.x

Motivate teams

Halogen Software,

I.T. Program Manager, (2006 to 2013)

Program: Enterprise Growth related to company growth and expansion

Projects within the Program:

VoIP Project,

ERP

Mitel 3300 Global Phone System

New Global Offices,

Lotus Notes to Exchange Migration

Microsoft Dynamics CRM Development and Delivery

Microsoft Dynamics AX

SharePoint

Oaisys Voice Recording

Softrax Financial

Parature Customer Ticker Portal

Web Server Virtualization

Marketing Web

Jira

Global High Definition Video Conferencing

NobelSys Dialer

Create Service Catalog

Needs Analysis for IT Business Continuity and Disaster Recovery plans

Reduce complexity of application and technology portfolios

Work with internal clients to collect, document and meet their evolving business needs

Develop more effective and efficient business processes

Activities:

Planned resources and skill sets to minimize potential impacts on active projects

Problem Solving; Managed and mitigated problems before they could impact a project

Negotiate with team members and stakeholders to set deadlines and manage the execution of deliverables

Multi-Tasking Activities such as; track spending, adjust budgets, hire and review employees, look for gaps in work efficiency,

communicate with my teams and suggest changes, if required in the plan all in the same day

Chaired the Change Advisory Board

Develop Project plans, schedules and test plans

Create detailed business case and technical requirements for new project introductions

Responsible for Project Risk Management

Change Management Manager I.T. Desk

Assist project managers with requirements gathering- produce business requirements and processes

Designed functional specifications for CRM to meet the business requirements

Established an Asset Management System and protocols to assist project managers that reduced software costs greatly

Developed new business rules and policies to take advantage of the CRM functionality

Lead User Acceptance testing of new CRM interfaces

Worked on processes to get the web site W3C Certified

Make sure the teams have fun!

N-ABLE TECHNOLOGIES (2005-2006)

Team Lead

Manage escalation from first line support

Create knowledgebase as required

Rotational emergency pager duties

EDS CANADA (2002-2005)

Project Manager

Manager Active Directory Readiness Evaluation

Integration Management

Scope Management

Time Management

Quality Management

Human Resource Management

Communications Management

Risk Management

Procurement Management

Stakeholder Management

COMPAQ CANADA (1999-2002)

DIRECTOR, PROGRAM MANAGEMENT

Managed project teams and resources using an application of common standards and processes

Coordinated management of a portfolio of projects to achieve a set of business objectives as defined by the executive group

Activities:

Oversight of related projects

Establishment of business and technical processes

Audit and enforcement of established processes

Acceptance, analysis, and implementation of process improvements

Measurement of existing processes against established metrics

Make sure that the teams are having fun!

DIRECTOR OF SPECIAL PROJECTS, PMO

Project Management, ERP process for R2K role out

Offshore Knowledge transfer and competencies

Identify any and all technical problems within the centre and provide solutions

Initiated and developed the Live escalation Queue

Coordinate all live escalation initiatives

Liaise with Compaq Houston engineers on technical issues

Design and implementation of Compaq’s Training Resources

Design and implementation of Compaq’s Customer Service Portal

Oversight of the purpose and status of the projects within the Program

Develop Project plans, schedules and test plans

Responsible for creating Organization Chart to map out CRM Security

Document and analyze business requirements and functional specifications to meet end users’ needs

Liaise with external and internal stakeholders to obtain and validate requirements

Contribute to process improvements within and across departments

PROJECT MANAGER, WEB TEAM

Designed and maintained ongoing development of Compaq’s Primary Technical Support Web, Tech-Direct

Software Development Manager – Tech Direct

Developed Web solutions by formulating objectives; planning project life-cycle deliverables and resource availability and application

Managed Global delivery team and testing

Managed standards and design to meet WCAG Standard 1.0

Managed standards and design to meet WCAG Standard 2.0

Manage the Web Team

COREL CORPORATION (1998-1999)

QUALITY ASSURANCE/AUTOMATION SPECIALIST

Writing/running MS Visual Test scripts

Creating automation tests scenarios

Testing and verifying converted data

Testing new application features

BARRATT AND ASSOCIATES LTD. (1993-1999)

PROJECT MANAGER/WEB MANAGER

PROJECT MANAGER, ALL NEW PROJECTS

Managed standards to meet WCAG Standard 1.0

Managed standards to meet WCAG Standard 2.0

Troubleshooting technical problems

Teaching system maintenance and software to clients

Corporate Web Page Design & Scripting

Develops Web solution by formulating objectives; planning project life-cycle deliverables and resource availability and application

Implements Web solution by monitoring project progress; tracking action items; conducting design and implementation reviews

B.E.S.T. RESOURCES (Special Education Facility) (1991-1999)

PROGRAM MANAGER, COMPUTER ASSISTED LEARNING DIRECTOR

Analysed computer systems and user needs to purchase appropriate software

Create detailed business case and technical requirements documents for new product introductions

Managed all Project Managers and PMO members

Trained and supported staff and Clients in computer applications

Identify Program factors important to clients

Assessed learning methodologies relative to the child learning process

Evaluated procedures and testing data to assess the effectiveness of instructional techniques

Designed and implemented unique teaching methodologies based on identified individual child needs

Work with families, public schools, provincial agencies, other caretakers and providers to implement model programs, that enhances

each child’s ability to succeed

Coordinated all programs for students

Education & Credentials

Secret Level 2 Security Clearance

Program Management McMaster University Centre for Continuing

Education

I.T. Project Management Global Knowledge

I.T. Project Troubleshooting and Recovery Global Knowledge

Implementing and Administering Windows 7 in the Enterprise Global Knowledge

Active Leadership Global Knowledge

Mitel 3300 Enterprise Suite Administration Mitel

ITIL V3 Certified

A+ Certified

Servicing Compaq Consumer Products (SCCP) Compaq

Microsoft Advanced Server 2000 Compaq

Microsoft SQL Server 2000 Compaq

Certified Netware Administrator, CNA Novell

Networking Technologies/Cabling Novell

Network Installation and Configuration Novell

Network Advanced Administration Novell

Advanced PC Maintenance/Hardware Novatech Technical Institute

Management & Supervision Algonquin College

Management by Objectives Algonquin College

Leadership Series 55015 Algonquin College

Principals of Management Algonquin College

Accounting Algonquin College

Computer Programming (Basic, Assembly) Algonquin College

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