HEATHER HH TREVIS

achabl@r.postjobfree.com

Brunswick, Ohio Cell:440-***-****

SUMMARY

Effective retail multi unit manager with extensive communication skills, who is goal driven and sales orientated. A strong,

proven ability to produce award winning customer service as a result of thorough employee recruiting, training, development and

retention. Knowledgeable PNL practices as well as cost reduction containment, while increasing profit and building businesses.

HIGHLIGHTS

• • Human Resources/Team Building

Strategic Planning & Training Policy & Procedure

Manual Development

• • Revenue & Profit Increase

Business Growth

Performance and

• • New Product/Service Development

Inventory Control

Management Incentive Programs

PROFESSIONAL EXPERIENCE

MSE BRANDED FOODS 2012 to Current

Retail Buyer Manager

This company is primarily known for contracting their various Franchise Brands into Colleges, Malls etc. Their development as a

company has been focused on the “food” industry. I was hired to train and develop their retail store, standards and practices.

• Developed an inventory system to track and control shrink

• Applied a barcode POS system and receiving process for product

• Implemented and created plan o grams, end caps, power walls and standards of “sets” for everyday as well as Holiday

merchandise

• Formed relationships with new vendors to create growth and profitable PNL’s on a local and national platform.

• Networked with several local entrepreneurs and created product exclusive to the Akron Canton Airport

• Decreased total cost of goods by over 5%

• Set the precedence for Customer Service, that has increased over all revenue 20%

• Increased Enplanements 65%

• The retail division is now responsible for 27% of total complex revenue as opposed to 16%

• Executed Ohio Laws for taxation, margins, and various consumer protection acts.

Page 1 of 2

SWEET MADNESS 2009 to 2012

District Sales Manager

The COO of Sweet Factory franchised 15 stores across 9 states and asked me to continue my employment with Sweet Madness DBA as

Sweet Factory.

• Structure individualized compliance with state and local government laws and regulations

• Developed new policies, rules and procedures for inventory and cash accountability that dropped our loss and shrink

percentages to less than 1%, as well as training guidelines ultimately lowering our turnover by 20%.

• Implemented new planners and merchandising guidelines that were more state specific

• Successfully argued and won all unemployment hearings that resulted in a termination of an employee under my

supervision.

SWEET FACTORY 2007 2009

District Sales Manager

Originally the district created for me was 6 units across 2 states, within in 2 years my district grew to 16 stores in 8

different states throughout the East Coast.

• Generating sales & increasing revenue in all stores

• Recruit, hire, train and develop the best people for the industry

• Ensuring all stores are operating at or above company standards and adhering to all policies and procedures

• Maintaining Merchandising standards to optimize sales

• Performing audit and evaluations on each store visit

• Control expenses to maximize profitability in each store

• Teaching the basics of a store PNL

• Identify areas of opportunity and effectively correct with action plans

• Being proactive instead of reactive to the needs of each store

• Problem solving

• Monitoring monthly inventories to control shrink

• Conducting weekly conference calls

• Mentoring and motivating

• Created and Implemented Loss prevention policies nation wide

• Increased average tickets in all locations 30% or more

• Turned 7 negative stores in to profitable locations

SWEET FACTORY 2005 2007

Business Store Manager

Monthly Inventories

•

Page 2 of 2

Recruiting, training and coaching of team members

•

Daily, Monthly and quarterly merchandising

•

Standard PNL practices

•

Basic Loss Prevention

•

Minimizing shrink

•

Multi district help with store Merchandising

•

Assisting DM with store closing & relocations

•

Posting 124% profit after the first year

•

Hollywood Video 1998 2003

Training Store Director (14 locations)

Coaching and Training all supervisor's (14 stores)

•

Conduct weekly new hire training initiatives (orientations)

•

Weekly tracking the development of all employees within the district, insuring all reviews and raises are current

•

Recruiting & cultivating talented new general managers

•

Organized and hosted quarterly job fairs

•

Motivate the managers to drive revenue

•

Instructed the company’s' on going training seminars for all general managers, assistant managers, and supervisor's

•

Knowledgeable with P.N.L.'s, Marketing, Planner set, and Loss Prevention investigations

•

Maintained and presided over seven stores in an area manager capacity

•

Expanded customer base and retention

•

Increased revenue by 25 30%

•

Opened a new locations and integrated new Video Store Concept into existing location throughout the state

•

Consistently at the top of all contests and promotions

•

Above company's standard operational guidelines

•

Loss prevention shrink average consistently below 1% Ranked #1 in the district

•

Contact this candidate