Michael R. Hulette
Camarillo, CA. 93012
Cell: 805-***-****
E-mail: acha3v@r.postjobfree.com
Objective: I am seeking full time employment in the area of Automotive Service Advisor/Writer. My desire is to work in a professional and
respectful work environment where ability, enthusiasm and genuine care of people can be most effectively utilized while using
automotive proven concepts to implement strategies that will enhance and further the company goals. I have approximately 30
years in the automotive industry. High quality of care and the ability to produce a high gross profit for the companies I worked for. My
CSI scores are above region, market & zone and will continue to rise in a structured dealership with a right attitude to do so. My
experience in the auto industry has given me the ability to understand the modern technology of cars and the operation of them,
more importantly, to give the customer the peace of mind on knowing their vehicle and automotive investments are in excellent
hands. My personality and professionalism has made me a confident individual and I bring the right balance of motivation, team
enthusiasm and care to any automotive organization.
Work Experience: Sept. 2012 to Sept. 2014, American Tire Depot, Camarillo, CA.
Store Manager
Primary Objective: Obtain store goals & maintain operations with corporate expectations. Provide customer sales care, employee
hiring and training of new hires on product knowledge and customer orientation exercises ie: company phone scripts.
•Management •Financials •Warranty and Policy •CSI •Quality Control •Team Building
•Training •Technical Support •Compliance
Develop/retain wholesale and retail sales. Supervise company safety training & maintain B.A.R. regulations and compliance
(including all state & federal regulations). Meet & exceed all customer expectations on a daily basis. Recognized by regional
management for knowledge of products, customers and inventory management. Received outstanding customer feedback and was
consistently complimented for outstanding service and knowledge by customers. Strengthened the company’s reputation by
providing expert technical explanations and resolving product disputes between customer, dealer and manufacturer. Encouraged
preventative maintenance services to keep cars operating at peak performance.
Accomplishments
Top sales & customer satisfaction 100%
Work Experience: June 2006 to August 2012, Hays Automotive Inc., Honda & Acura Multi-Line Independent, Camarillo, CA.
Service Advisor
• Demonstrated strong ability to inter-face with the public and liaison services, primary point of contact with customers. Provide
thorough, first-hand knowledge and ability to decipher the customer’s needs to provide sound mechanical knowledge to
ensure customer satisfaction and automotive repair goals.
• Proven ability to maintain a positive interface with mechanics, staff and technicians.
• Highly skilled in providing tier one advisory services
• Determined product warranty status and assisted in processing customers’ warranty claims
• Responsible for ordering service parts, shop supplies etc. Maintenance of shop equipment.
• Master Certified Service Consultant & Service Manager Master Certified.
Work Experience: July 2003 to May 2006, Todey Lincoln Mercury, Oxnard, CA.
Service Advisor
• Prepared repair orders for dual line dealers.
• Consulted in maintenance as well as essential repairs along with factory recommended scheduled maintenance.
• Assisted in the extended warranty repairs from factory claims & aftermarket extended warranty claims.
• Assisted in administrative duties as well as performed active deliveries to all my customers. High CSI Scores & Sales Penetration.
Accomplishments: Won the Ford Master ``Certified Silver Medallion Elite Award” with honor's for highest CSI scores, sales
penetration, Master Certified.
Work Experience: March 2001 to July 2003, Vista Ford, Oxnard, CA.
Service Advisor
•Greet customers and obtain vehicle information, inspect vehicle and provide a maintenance plan for customer.
•Worked with a diverse client base.
•Prepared repair orders for single line dealer and consulted in maintenance as well as essential repairs along with factory
recommended scheduled maintenance.
•Assisted in the extended warranty repairs from factory as well as aftermarket warranty claims and in administrative duties as
assigned.
•Preformed active deliveries to all my customers.
•High CSI Scores. Ford Master Certified.
Work Experience: September 2000 to March 2001, Rydell Chevrolet, Northridge, CA.
Service Advisor
•Provided night supervison for a team of 7 technicians. •Greeted customers in a timely fashion while quickly determining their needs.
•Managed parts department •Process Warranty claims. •Oversee service dept. & writers. •High CSI Scores & sales penetration.
• Chevrolet Master Certified Consultant.
Work Experience: August 1998 to September 2000, Livingston Motor Car Company, Woodland Hills, CA.
Service Advisor
•Prepared/processed accurate and detailed repair orders that describe customer concerns, non issues and likely causes along with
services and repairs required for multi-line dealer (GMC/PONTIAC/BUICK).
•Consulted in the recommended maintenance and repairs of consumer's cars as well as essential repairs.
•Assisted in the extended warranty procedures and repairs covered including collection process of unpaid factory or CP claims.
•Monitored all repairs made for the time of write up to the actual delivery.
• Assisted in managerial duties as well.
•High CSI Scores & Sales Penetration.
Work Experience: September 1983 to August 1998, Woodland Hills Chevrolet/Honda, Woodland Hills, CA.
Service Advisor
• Good listener •Strong communicator •Analytical •Energetic •Knowledgeable
•Problem Solver •Quality Focused •Customer Service •Strong Technical Acumen
•Prepare repair Service orders for multi-line dealer.
•Consulted in repairs and recommended maintenance by manufacture as well as service recommended by lealer and manufacture.
•Assisted Service Manager in administrative duties.
•High CSI Scores & Sales Penetration.
•Honda & Chevrolet Master Certified Service Consultant & Service Manager.
Education
Bachelor of Business Degree in Business Administration, University of Arizona, Tucson, AZ 1978 to 1982
Military Service
Service Country: United States Branch: Army Rank: E-5 1975-1978 11E10-Armored Tank Commander. M60A1. Cross train 75th Ranger
Regiment.
Awards
Ford Lincoln Mercury Master Certified Silver Medallion Elite Award/2005
Received the Ford Lincoln Mercury Master Certified Service Consultant with the top ten highest CSI scores & highest sales penetration, and over
all Master certified Service Consultant for the Southern California region & zone.
Certifications
Goodyear Certification Program, Certification Level 3