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Customer Service Manager

Location:
Jacksonville, FL
Posted:
January 08, 2015

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Resume:

SYDNEY N BRIDGEMAN

**** ******* ***** ****

Jacksonville, FL 32210

904-***-****

acha1y@r.postjobfree.com

OBJECTIVE

To utilize my customer service skills and problem solving abilities in a fast paced environment with

potential for both education and growth as an employee.

WORK EXPERIENCE

Epping Forest Yacht and Country Club, A Division of Gate Hospitality

Dining Room Captain/Key Carrier, December 2014 to January 2015

Provide an individualized dining experience to all members in a five-star restaurant environment,

assist in schedule writing and payroll, oversee a team of dining room employees in all aspects of

their daily activities, safely and accurately open and close the dining room

Total Wine & More

Wine Supervisor/Key Carrier, October 2012 to November 2014

Assist customers by providing quality customer service and expert wine and spirits knowledge,

train new team members in all areas of store operations, operate POS system, maintain positive

sales numbers, assist in the hiring process, oversee a team of wine, beer, and spirits experts in all

aspects of their daily activities, safely and accurately open and close the store

Florida State College at Jacksonville Cedar Swamp Creek Archeological Site

Archeological Intern/Archeological Field Student, January 2012 to April 2012

Assist in all aspects of the archeological excavation including, but not limited to: maintaining an

accurate journal of all field work, filing data related to the excavation, performing field work to

the standards of the Archeological Association of America, overseeing and managing the work of

multiple field students

Victoria’s Secret

Bra Specialist/Sales Associate, November 2011 to October 2012

Assist clients by providing an individualized experience, maintain a clean and positive

environment, operate POS system and iPad ordering system

State Attorney’s Office, Fourth Judicial Circuit

Switchboard Operator; April 2011 to October 2011

Manage multi-line phone system, complete data entry for various tasks, utilize multiple computer

programs targeted to legal needs, file legal paperwork

Husqvarna Viking Sewing Gallery

Sales Associate; December 2010 to April 2011

Assist clients by providing an individualized experience, operate POS system, maintain accurate

inventory of merchandise, conduct beginner through expert level sewing classes, maintain a clean

and positive environment

Kilwin’s Ice Cream, Chocolates, and Fudge

Clerk/Ambassador of Fun; August 2009 to January 2011

Assist clients, operate POS, maintain a clean and positive environment

Sweet and Sassy: Salon, Spa, Celebrations

Party Coordinator; August 2008 to April 2009

Assist clients by providing an individualized experience, oversee and manage the work of

multiple employees, maintain a clean and positive environment

AWARDS AND RECOGNITION

Cicerone Certified Beer Server

Founding Member/Communications and Public Relations Officer/President for the Florida State College

at Jacksonville Anthropology Student Association

Phi Theta Kappa, Upsilon Eta Chapter at Florida State College at Jacksonville

Technical Theatre Arts Seal at Douglas Anderson School of the Arts

EDUCATION

Florida State College, Jacksonville, Florida; Associate of Arts degree Spring 2012

Major: Anthropology

Douglas Anderson School of the Arts, Jacksonville, Florida; High School Diploma June 2009.

Major: Technical Theatre

SPECIAL INTERESTS/SKILLS

Computer Programs: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook

Artistic Skills: Costume design and construction. Oil and watercolor painting. Proficient in knowledge of

art nouveau, art deco, and impressionism.

Other skills: Trained in excavation techniques approved by the Archeological Association of America.

Trained in bra theory and trained to provide accurate bra measurements. Trained in ethics analysis,

including but not limited to the proper response in situations where a person’s legitimate needs and

expectations are at stake. Trained in all aspects of wine sales including but not limited to wine

types/styles, vinification and viticulture.

REFERENCES

Lisa Sweeney, Former Manager of Total Wine & More in Jacksonville

Phone: 904-***-****

Jennifer Stetson, Assistant Manager of Total Wine & More in Jacksonville

Phone: 904-***-****

Amy Stewart, Former Assistant Manager of Kilwin’s Chocolates, Fudge, and Ice Cream in Jacksonville

Phone: 904-***-****



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