Hugo Perez
**** *** *** ******, ******, CA *****
Cell 714-***-****
acha15@r.postjobfree.com
OBJECTIVE
To obtain a challenging position at J. TOM SMITH where I will be able to grow and
utilize my skills for advancement and professional development
Qualifications
Over 18 years of combined Customer Service, Real Estate Sales,
Management, Front/Back Administrative and Clerical level support
Computerized Data Entry, Typing 70+wpm
Bilingual in English/Spanish-Ability to translate, read, write, and speak
Excellent in sales techniques providing information for potential clients
A strong reputation for quality performance and trustworthiness
Work efficiently without direct supervision and or within a team
Ability to work and communicate with all levels of management and staff
Strong communication and interpersonal skills
Excellent phone etiquette skills: multi-line, screening calls, heavy phone volume
Ability to provide resource information from internal/external databases
Able to establish priorities and meeting deadlines
Ability to determine eligibility through interviewing and reviewing personal confidential
data
Able to give accurate and detailed information to individuals
Experienced in selling products and various financial services
Able to discreetly review confidential material from accounts and records
Experience with interpreting, explaining and applying, guidelines, policy and regulations
Customer focused, demonstrates ethical behavior, organized and knowledgeable
Highly motivated and possesses a competitive demeanor
Creative in finding efficient and productive business operational methods
Ability to prioritize and complete multiple tasks, positive and professional attitude
Technical Skills
Proficient in Microsoft Office Suite, Word, Excel, Power Point.
Ability to type 65 wpm
Advanced in – Calyx Point 9.6, Genesis, ECompass,
Experience
Senior Loan Officer
January 2009 to February 2014
Summit Lending & Realty, Huntington Beach, CA
Purchased business from Realtors. Originated FHA, Conventional, VA Loans
Ordered credit reports. Submitted complete loans to funding. Experienced with face to
face interviewing and decision-making transactions.
Knowledge of: Interviewing first time home buyers, record keeping techniques and
standard office procedures and practices. Able to interview clients effectively in a variety
of settings. Scanned, faxed, and copied personal and confidential documents.
Accurately gathered, recorded, and correctly evaluated data necessary for the loan
qualification and determination of eligibility for various lender programs. Effectively
interpreted rules and regulations.
Senior Loan Officer
March 2007 to January 2009
Bank Of America Mortgage, Yorba Linda, CA
Top producing loan officer. Worked with customer’s transactions expediently and
accurately, while working within the established bank rules and regulations.
Scanned checks and documents. Called customers for approval of their real estate
loans. Interviewed applicants to determine eligibility of approval of bank loans.
Ordered and reviewed credit history, income, length of employment and seasoning of
home. Originated FHA, Conventional, VA Loans. Helped first time homebuyers obtain
financing. Purchased business from established Realtors. Held face to face interviews
with clients. Communicated with clients and received their confidential documents.
Reviewed purchase sale contracts. Communicated with real estate brokers and escrow
companies. Priced correct products according to customer’s needs. Actively participated
in sales meetings, project team meetings and training sessions.
July 2001 to January 2007
Bankers Capital Group, La Palma, CA
Senior Loan Officer/Operations Manager
Top Producing Loan Officer for 4 consecutive years. Managed and trained 30 Loan
Officers. Originated FHA, Conventional, VA Loans. Assisted first time Homebuyers
obtain financing. Purchased business from Real Estate Agents. Worked up loan offers,
discussed and explained lender requirements and underwriting conditions with clients.
Cross-trained on multiple functions. Conducted sales meetings, project team
assignments, and in-house lender training sessions. Prepared staff evaluations for
production. Handled escrow commissions checks and disbursements. Resolved
complaints and discrepancies.
March 1997 to June 2001
Mark One Mortgage, Cerritos, CA
Senior Loan Officer
Top Producing Loan Officer for 3 consecutive years. Ori ginated FHA, Conventional, VA
Loans. Helped first time homebuyers obtain financing. Purchased business from
Realtors. Processed and met the conditions prior to funding. Ordered and reviewed
appraisals. Submitted completed loans to Lenders. Ordered and reviewed credit history,
income, length of employment and seasoning of home. Held face to face interviews with
clients.
Loan Officer
February 1992 to March 1997
Pacific States Mortgage, Santa Ana, CA
Top Producing Loan Officer for 3 consecutive years. Originated FHA, Conventional, VA
Loans. Ordered Escrow and Appraisal Report. In charge of all Spanish speaking client
calls. Ordered and reviewed credit history, income, length of employment and
seasoning of home. Scheduled face to face interviews with clients. Prepared official
correspondence and reports.
Education
Department of Real Estate-Licensed by the DRE since 1995
NMLS Federal and State Licensed
Personal Development Seminars-Department of Real Estate, NMLS
Golden West College, Huntington Beach, CA –General Courses
Saddleback High School, Santa Ana, CA- High School Diploma