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Customer Service Real Estate

Location:
United States
Posted:
January 08, 2015

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Resume:

Hugo Perez

**** *** *** ******, ******, CA *****

Cell 714-***-****

acha15@r.postjobfree.com

OBJECTIVE

To obtain a challenging position at J. TOM SMITH where I will be able to grow and

utilize my skills for advancement and professional development

Qualifications

Over 18 years of combined Customer Service, Real Estate Sales,

Management, Front/Back Administrative and Clerical level support

Computerized Data Entry, Typing 70+wpm

Bilingual in English/Spanish-Ability to translate, read, write, and speak

Excellent in sales techniques providing information for potential clients

A strong reputation for quality performance and trustworthiness

Work efficiently without direct supervision and or within a team

Ability to work and communicate with all levels of management and staff

Strong communication and interpersonal skills

Excellent phone etiquette skills: multi-line, screening calls, heavy phone volume

Ability to provide resource information from internal/external databases

Able to establish priorities and meeting deadlines

Ability to determine eligibility through interviewing and reviewing personal confidential

data

Able to give accurate and detailed information to individuals

Experienced in selling products and various financial services

Able to discreetly review confidential material from accounts and records

Experience with interpreting, explaining and applying, guidelines, policy and regulations

Customer focused, demonstrates ethical behavior, organized and knowledgeable

Highly motivated and possesses a competitive demeanor

Creative in finding efficient and productive business operational methods

Ability to prioritize and complete multiple tasks, positive and professional attitude

Technical Skills

Proficient in Microsoft Office Suite, Word, Excel, Power Point.

Ability to type 65 wpm

Advanced in – Calyx Point 9.6, Genesis, ECompass,

Experience

Senior Loan Officer

January 2009 to February 2014

Summit Lending & Realty, Huntington Beach, CA

Purchased business from Realtors. Originated FHA, Conventional, VA Loans

Ordered credit reports. Submitted complete loans to funding. Experienced with face to

face interviewing and decision-making transactions.

Knowledge of: Interviewing first time home buyers, record keeping techniques and

standard office procedures and practices. Able to interview clients effectively in a variety

of settings. Scanned, faxed, and copied personal and confidential documents.

Accurately gathered, recorded, and correctly evaluated data necessary for the loan

qualification and determination of eligibility for various lender programs. Effectively

interpreted rules and regulations.

Senior Loan Officer

March 2007 to January 2009

Bank Of America Mortgage, Yorba Linda, CA

Top producing loan officer. Worked with customer’s transactions expediently and

accurately, while working within the established bank rules and regulations.

Scanned checks and documents. Called customers for approval of their real estate

loans. Interviewed applicants to determine eligibility of approval of bank loans.

Ordered and reviewed credit history, income, length of employment and seasoning of

home. Originated FHA, Conventional, VA Loans. Helped first time homebuyers obtain

financing. Purchased business from established Realtors. Held face to face interviews

with clients. Communicated with clients and received their confidential documents.

Reviewed purchase sale contracts. Communicated with real estate brokers and escrow

companies. Priced correct products according to customer’s needs. Actively participated

in sales meetings, project team meetings and training sessions.

July 2001 to January 2007

Bankers Capital Group, La Palma, CA

Senior Loan Officer/Operations Manager

Top Producing Loan Officer for 4 consecutive years. Managed and trained 30 Loan

Officers. Originated FHA, Conventional, VA Loans. Assisted first time Homebuyers

obtain financing. Purchased business from Real Estate Agents. Worked up loan offers,

discussed and explained lender requirements and underwriting conditions with clients.

Cross-trained on multiple functions. Conducted sales meetings, project team

assignments, and in-house lender training sessions. Prepared staff evaluations for

production. Handled escrow commissions checks and disbursements. Resolved

complaints and discrepancies.

March 1997 to June 2001

Mark One Mortgage, Cerritos, CA

Senior Loan Officer

Top Producing Loan Officer for 3 consecutive years. Ori ginated FHA, Conventional, VA

Loans. Helped first time homebuyers obtain financing. Purchased business from

Realtors. Processed and met the conditions prior to funding. Ordered and reviewed

appraisals. Submitted completed loans to Lenders. Ordered and reviewed credit history,

income, length of employment and seasoning of home. Held face to face interviews with

clients.

Loan Officer

February 1992 to March 1997

Pacific States Mortgage, Santa Ana, CA

Top Producing Loan Officer for 3 consecutive years. Originated FHA, Conventional, VA

Loans. Ordered Escrow and Appraisal Report. In charge of all Spanish speaking client

calls. Ordered and reviewed credit history, income, length of employment and

seasoning of home. Scheduled face to face interviews with clients. Prepared official

correspondence and reports.

Education

Department of Real Estate-Licensed by the DRE since 1995

NMLS Federal and State Licensed

Personal Development Seminars-Department of Real Estate, NMLS

Golden West College, Huntington Beach, CA –General Courses

Saddleback High School, Santa Ana, CA- High School Diploma



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