MICHELLE HERLIHY

*** ***** *** ***** **** : 904-***-****

St. Augustine, FL 32092 email : acha0i@r.postjobfree.com

Summary

Service oriented and focused IT professional with background gained in retail, insurance, banking, financial,

consumer goods, real estate development, wealth management, and client services. Accomplished professional

in the field of project administration and coordination. Extensive project background experience including;

portfolio, account, project and change management. Solid understanding of project management terminology and

practices. A team player with the ability to multitask; prioritize, manage time and organization.

Professional Experience

Modis – Fanatics, Jacksonville, Florida 10/2014 - Present

Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping

experience to sports fans. As a Top 50 Internet Retailer Company, Fanatics comprises the broadest online

assortment offering hundreds of thousands of officially licensed items.

Business Financial Analyst

• Maintained IT scorecard and management reporting

• Gathered capital expense labor from online tool

• Responsible for created of monthly capital labor report

• Created and maintained dashboards to monitor site conversions and visits

• Assisted with development teams to track and update SharePoint site

BI-LO Winn-Dixie, Jacksonville, Florida 5/2013 – 10/2014

Bi-Lo Holdings, LLC, the parent company of BI-LO and Winn-Dixie grocery stores, is the ninth-largest traditional

supermarket chain in the United States. The company employs nearly 60,000 associates who serve customers in

686 grocery stores and 482 in-store pharmacies throughout the eight southeastern states

Project Coordinator / PMO Analyst / Portfolio Management

• Maintained project plans and document and communicate to all project members

• Supported Senior Executive Staff Meetings; coordination, agenda, presentation and minutes

• Created and distributed minutes for Project Review Boards with documented action items

• Created Clarity reporting for Expense and Capital reporting

• Responsible for Clarity timesheet tracking and reporting

• Maintained organization portfolio of all in-flight projects and status updates

• Maintained and monitored issue logs for projects within the organization

• Assisted with documentation process rollout of IPMO for organization and created SharePoint libraries

• Maintained/Administered SharePoint team sites with all project status updates

• Updated/edited Change Requests in SharePoint

• Assisted with Tminus plans for store conversions and status updates

• Created Visio diagrams to demonstrate project timelines and schedules

SGS Technologie - Duval County Courthouse, Jacksonville, Florida 2/2013 – 5/2013

Dedicated in serving the citizens of Clay, Duval, and Nassau Counties of the Fourth Judicial Circuit.

Business Analyst

• Gather business requirements for each department and create Visio diagrams for process flows

• Creating and maintaining all project documentation

• Established relationships with end users to understand business needs

• Developed timelines and Issues/Constraints Logs

• Maintained business relationship with Client to ensure project tracking was on schedule

• Updated Client through PM tool Basecamp

MICHELLE HERLIHY PAGE 2

VCarve – Citizens Property Insurance, Jacksonville, Florida 6/2012 – 12/2012

Citizens is a not-for-profit, tax-exempt government corporation whose public purpose is to provide insurance

protection to Florida property owners throughout the state. The corporation insures hundreds of thousands of

homes, businesses and condominiums whose owners otherwise might not be able to find coverage.

Project Coordinator/Workforce Administrator

• Assisted Department Manager with assignment coordination of all projects

• Planned and coordinated monthly manpower allocation reports

• Updated/Maintained Daptiv project task status

• Key member in SDLC creation for IT PMO

• Assisted Project Managers with required project closeout documentation

• Updated monthly roadmap of release schedules

• Supported 3 Project Managers with various project responsibilities

• Maintained project portal with all project status updates

Rose International – Bank of America, Jacksonville, Florida 5/2011 – 11/2011

In addition to being a leading retail bank, Bank of America is one of the largest wealth management firms in the

world and a leading investment banking firm serving clients all around the world.

Project Administrator/Change Management (Telecommute)

Project Coordinator for Change Management in Home Loans Division

• Technical Project Change Coordinator for 20 projects

• Planned, coordinated and scheduled budgeting and administrative tasks

• Responsible for weekly Clarity updates for project task tracking

• Monitored project status deliverables through Clarity

• Received MS Project updates with phase deliverables and transposed to Clarity

• Supported 2 Change Managers with all aspects on project administration

• Updated weekly status reports for all projects and communication to TDM’s

• Tracked weekly forecasts and project spending in MS Project

• Updated and tracked project documents on SharePoint/Discovery sites

• Administered/Maintained SharePoint site

• Assisted TDM’s with phase measurables

Modis – Merrill Lynch/ Bank of America, Jacksonville, Florida 2009 - 2010

One of the world’s premier providers of wealth management, securities trading and sales, corporate finance and

investment banking services.

Project Administrator (2009-2010)

Project Coordinator for transition projects of Merrill Lynch and Bank of America merge

• Technical Project Delivery Manager for 2 projects

• Planned, coordinated and scheduled budgeting and administrative tasks

• Assisted Project Managers with daily tracking of defects and script status, update and track project plans

• Supported Project Managers on conference calls including minutes and status updates

• Responsible for tracking all project documentation through internal software

• Monitored/tracked weekly budget reports for accuracy and over and under spending

• Updated and tracked project documents on SharePoint site

MICHELLE HERLIHY PAGE 3

Regency Centers Corporation, Jacksonville, Florida 2006 - 2008

A national developer, owner and operator of grocery-anchored and community shopping centers.

Assistant Project Manager (2006-2008)

Project Coordinator for JD Edwards upgrade to 8.10. Responsible for coordination, training schedules and documentation

retention for project.

• Facilitated and managed user acceptance training environment of JDE 8.10 upgrade

• Assisted Accounts Payable department’s transition for managing new check imaging software

• Utilized Image capturing tool to capture documentation for archive

• Responsible for monitoring project progression and timeline schedule

• Created and maintained testing documentation in accordance with Sarbanes-Oxley standards

• Coordinated company- wide training and scheduling for new systems

• Assisted with travel coordination; requests, booking, expense reports

• Edited and revised all JD Edwards training documentation through Sharepoint site

• Managed department move from old location to new

Corporate Wireless Account Manager (2007-2008)

Managed company wide wireless account for all employees including billing, reconciling and maintenance of account

management.

• Ordered, set-up, activated and trained users on Blackberry use

• Created new accounts on BES Server for over 400 users

• Troubleshoot all Blackberry problems and provide resolutions to end users

• Created communication plans for department heads

• Reconciled account billing

• Created account relationships with company for single point of contact service

Conferencing Account Manager (2007 – 2008)

Company facilitator for web casts; including training, preparation and support

• Set up and assisted with presentation of quarterly company call

• Managed new account setup and administration

• Created new accounts with GoTo Meeting and provided training as needed

• Developed Business relationships with training provider

• Trained users to access new meeting materials and presentation performance

Help Desk Coordinator (2006 – 2008)

Coordinated incoming ticket issues, concerns, and training for end users Company wide

• First response to incoming ticket resolution

• Directed tickets to proper departments and personnel

• Resolved ticket issues for password changes

• Provided resolutions to users for network, software problems

• Assisted with transition to new ticketing system

Pepsi Bottling Group, Somers, NY 2003 – 2005

The world's largest manufacturer, seller and distributor of Pepsi-Cola beverages.

Operations Coordinator (2003 – 2005)

First point of contact to ensure quality assurance for all products in the field nationwide. Responsible for internal financial

forecasting for department budget.

• Administrator to Quality Intranet site, utilizing html

• Customer Service liaison for consumers with product complaints

• Assisted with Quality inspections at Bottling plants for distribution checks

• Coordinated bottling plant recalls for distribution of product

• Summarized completion status of recalled product and updated reports

MICHELLE HERLIHY PAGE 4

Pepsi Bottling Group(continued)

Assistant to Director of Quality (2003 – 2005)

Executive administrator supporting the Director of Quality for all of Pepsi Bottling Group. Accountable for updating and creating

monthly reporting to upper management.

• Administrative support; travel, calendar, expenses, conferences, purchase orders, accounts payable

• Supply ordering and reconciling to budget

• Creation of monthly reports in excel, essbase and business objects

• Update and maintain organizational charts

• Events coordinator of Quality Meetings within United States and International

o Planned and coordinated Quality Conferences for PBG personnel

o Coordinated events and activities for conference

o Assisted international participants travel

o Point of Contact for entire PBG organization Quality Department

Computer Generated Solutions, East Fishkill, New York 2002 - 2003

A leading global provider of end-to-end, technology-enabled business solutions, including ERP, SCM, PLM, WMS,

CRM, portal, e-commerce, application development, project services, e-learning, training, staffing, call center, and

global sourcing solutions.

Help Desk Analyst (2002 – 2003)

Level 1 and 2 Support provided to end users for network troubleshooting. Provided resolution to end users and assistance with

programs for Paramount Pictures and Blockbuster accounts.

• Troubleshoot all Microsoft Office or Lotus Notes problems

• Responsible for document creation and management in IBM knowledgebase

• Created user tickets for software and hardware requests

• Reset passwords utilizing AS/400, Mainframe and Novell Netware via remote access PCAnywhere

• Utilized Tivoli Problem Management and VM software for ManageNow accounts

Back-up Team Lead (2002 – 2003)

Assisted Team Lead in the direction of staffing and account operational needs including scheduling, phone support and SLA data

management.

• Identified and communicated quality enhancements for improved services to client

• Accountable for eight person team / training program for new employees

• In charge of prioritizing incoming and group project tickets

• Created and prepared reports of call ratio, volume and time quota using excel and CentreVu

• Responsible for 100% accountability of all computer equipment in Customer Service Center

Prior to 2002 held various executive administrative positions

GE Capital, Stamford, CT

IBM, Poughkeepsie, NY

Tel Tech International, ISD Hopewell Junction, NY

Education

Masters of Business Administration, University of Phoenix, Phoenix, Arizona, 2007

Bachelor of Science, Business Administration, Jones College, Jacksonville, Florida, 2004

Certificates; Network Administration, Leadership Development, Budget Management, Administrative Assistant

Project Management Certification- in progress to be completed in 2015

Technical

AS/400, Casewise, Clarity, Clientele, Concur, Daptiv, HTML, JD Edwards, Lotus, Maximo, MS Office, MS Project,

Nexus, Remedy, Serena Business Manager, ServiceNow, SharePoint, TFS, Visio, Windows 2000, XP, 7, 8

MICHELLE HERLIHY PAGE 5

Military Service

United States Army (Stationed in TX, VA, NY) 1992 - 2000

Sergeant

Supervisor

• Supervised eight administrative personnel in four divisions working in excess of over 80 hours weekly

• Scheduled, prepared, conducted and counseled monthly performance evaluations

• Instituted a professional development training session to familiarize personnel with new equipment

• Created a work flow priority system improving workflow and correspondence deadlines

Funds Clerk

• Administered funds, documented allocations, and recorded expenditures in an automated system

• Reviewed, logged, and balanced monthly accounting worksheets ensuring 100% accuracy

• Recorded weekly deposits into the main fund for cash deposit

Contact this candidate