Tammy Onan

**** ***** *** *****

Spring Branch,Texas 78070

210-***-****

acgzpl@r.postjobfree.com

I would welcome the chance to further discuss the Customer Service/Office

position. My enthusiasm, analytical skills, organizational abilities and

creativity in solving problems can make a positive contribution to your

company. I am equally comfortable working independently as well as

collaboratively as part of a team. I am equally adept at maintaining excellent

relationships with clients, peers and management. My accomplishments

have included the following:

6 years of experience providing customer support in busy call center

environments for public utility and mortgage employers

Ability to build productive relationships, resolve complex issues and win

customer loyalty

Listen attentively, solve problems creatively, and use tact and diplomacy to

find common ground and achieve win win outcomes.

After reviewing my information, I hope you will agree

that I am the kind of driven, accomplished candidate

that you are looking for. Thank You for your

consideration and I look forward to hearing from you

soon.

Sincerely,

Tammy Onan

EXPERIENCE :

Comal Independent School District

March 2012- September 2012- Child Nutrition Spring Branch, Texas

Prepare, cook, clean and work as a team to provide quality food for the

cafeteria

City Public Service (utility)

August 2011-March 2012- Customer Service Rep- San Antonio, Texas

Handle customer inquiries, complaints, billing questions and payment

extension/service requests. Calm angry callers, repair trust, locate resources for

problem resolution and design best-option solutions.

Managed a high-volume workload within a deadline-driven environment.

Resolved an average of 550 inquiries or more in any given week and

consistently met performance benchmarks

West Business Services (Bank of America)

September 2010- August 2011-Customer Service Rep- San Antonio, Texas

Handled customer inquiries about mortgage and foreclosure options and

seeking assistance in offering a program and assist with filling out the

forms needed to complete the program

Give accurate information to clients about the program offered

Options to help with mortgage and foreclosure

Loyalty, trust and confidence relationship with clients

West Business Services (Bank of America)

Looking over deeds to make sure they were all signed and dated and matched

completely and making sure the incomplete or incorrect deeds were sent to

another place for repairing or completing

West Business Services (American Express)

April 2006- September 2011- Customer Service Rep- San Antonio, Texas

Calling outbound to existing clients to verify address and manager was

still current and up-to-date

Correcting if information not correct

Offering new products and services available

West Business Services (American Express)

Handling new account set-ups and inquiries on bills

Seven-Eleven (customer service)- Bulverde, Texas

830-***-****

November 2012 to January 2014

Handling money

Customer service

Resolving customer complaints

Cleaning, stocking

EDUCATION:

Smithson Valley High School – Spring Branch, Texas

1994-1999

Basics

Knowledge of word and some excel

Contact this candidate