Jacinthe Grandmaitre

***-* ********* ** ** Cité, Gatineau, QC

819-***-****

acgzmb@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Skillful and dedicated Administrative Assistant with extensive experience in event

coordination, sales, communications, customer service and support of daily operational and

administrative functions for a variety of clients.

- Bilingual EEE

- Secret Clearance

- Professional, creative, able to work independently or as a team member, very goal

oriented, perseverant, respectful, works efficiently in fast-paced environments, great

multitasker and organized.

EDUCATION

Collège de l’Outaouais

2002

Gatineau, QC

Interior Design Program

Collège de l’Outatouais

2001

Gatineau, QC

Social Science Program

Polyvalente Nicolas-Gatineau 1996-

2001

Gatineau, QC

Diplôme d’études secondaires (D.E.S.)

PROFESSIONAL EXPERIENCE

PUBLIC SERVICE ALLIANCE OF CANADA March

2014- July 2014

Administrative Assistant- Membership Programs Branch

Support the development and availability of Membership Programs materials by: formatting,

requesting and following-up on translation, ensuring control overdraft and final versions,

implementing appropriate electronic and paper filing systems. Design, develop, revise,

recommend, implement and evaluate a wide range of administrative procedures and reporting

mechanisms relating to the administration of the Membership Programs Branch. Liaise with staff

in Financial Accounting to assist in defining, and maintaining the financial codes required to

capture education program expenses. Coordinate meeting dates, location, and background

materials; take, summarize, and distribute minutes. Manage the logistics regarding conventions

and Meetings, in and outside the office. Create documents and binders for meetings and

conventions. Attend conventions and meetings in and outside the office.

STATISTICS CANADA October 2013-

March 2014

Executive Assistant to the Chief Audit and Evaluation Executive

Manage the Chief Audit and Evaluation Executive’s calendar by scheduling and organizing

meetings, preparing, updating and printing meeting documentation. Manage the logistics related

to meetings, conferences and hospitality such as catering, preparation of various documents

related to the meeting, etc. Prepare travel arrangements for internal employees and external

consultants (domestic and international), hotel reservations and conference registrations. Act as

liaison with other administrative assistants and stakeholders.

MARDIS DE L’HUMOUR DU CLUB ADDICTION June

2011-present

Event Coordinator

As the event coordinator for the biggest and oldest comedy night in Quebec, I manage all

advertisement, weekly promotion of the event, marketing, branding and finding sponsors for the

event which goes on every year from October to April. Some of my responsibilities are as

follows:

Create an event debriefing document for all our future sponsors and stakeholders;

Coordinate and monitor event timelines and ensure deadlines are met;

Work with the graphic designer to develop event invitations, tickets, posters and all branding

for the event;

Create content to be posted on the event’s webpage and radio announcements and update the

information when needed;

Calculate budgets related to media placement and ensure they are adhered to;

Coordinate event logistics, including managing RSVP lists, sending out weekly invitations

and attendee tracking;

Hire staff to help manage the event;

Initiate, coordinate and participate in all efforts to publicize event;

Create a room layout for the event;

Keep inventory of backdrops and promotional items;

Serve as liaison with sponsors and stakeholders on event-related matters;

Maintain an excellent professional relationship with the all the sponsors and clients.

SHARED SERVICES CANADA April 2013 –

October 2013

Administrative Assistant/ Acting Executive Assistant

Coordinate the office's daily activities, coordinate meetings, minute-taking, translation of

documents for Directors and Director Generals, proof-reading of documents and ensure that

deadlines of our team's deliverables are met. Prepare a weekly report with all of our external IT

consultant's timesheets for our finance department and submit these timesheets for our Director's

approval and signature. As an acting executive assistant to the Director General of the Email

Transformation Initiative, I coordinate the Director General’s schedule and manage emails on a

daily basis. Make room bookings for conferences and team meetings. Prepare nametags,

materials, notebooks, packages, registration lists and seating cards for conferences.

CANADIAN HERITAGE

December 2011 – Mai 2012

Administrative Assistant/Junior Project Officer (Acting)

Management of ministerial correspondence regarding any projects related to the celebrations of

the Bicentennial of the War of 1812. Prepare responses for the public; manage incoming

correspondence addressed to the Minister and the Deputy Minister of Canadian Heritage and

Official Languages. Responsible for electronic and paper record management. Prepare travel

arrangements for a team of 12 people. Coordinate inventory of all promotional items related to

the celebrations of the Bicentennial of the War of 1812 and coordinate the shipping of these

promotional items to various stakeholders throughout Canada and the United-States.

HAY GROUP May 2011-

August 2011

Administrative Assistant

Coordinate the office’s daily activities. Proof-read and prepare Request for Proposals (RFPs) and

reports. Ensure that all deadlines are met. Arrange meetings and other events such as seminars,

webinars, breakfast meetings, etc. Accompany the consultants to conferences. Prepare nametags,

materials, notebooks, packages, registration lists and seating cards for conferences. Create and

maintain office documents such as, invoices and reports. Ensure overall office keeping such as

ensuring the inflow and outflow of goods (food, paper, pens, pencils, notepads etc.). Arrange for

repair and maintenance of office equipment, receive, store and maintain inventory of office

supplies and equipment. Send, receive and sort mail and other packages. Make travel

arrangements such as flight and train bookings, rental vehicles and hotel rooms. Interact with

clients and customers. Maintain confidentiality in all aspects on the firm's dealing and working.

EXCEL HUMAN RESOURCES September 2010 -

November 2010

RECRUITER

Recruit and interview candidates for assignments within the Federal Government and private

sector. Create job postings on employment websites such as Emploi Quebec, HRDC, Workopolis

and others. Conduct reference checks on candidates applying for job postings.

INTEGRA (Residential Projects) May

2010 to August 2010

ON-SITE PROJECT MANAGER

SELL NEW CONDOS AND HOUSES IN NEW RESIDENTIAL PROJECTS. GUARANTEE CLIENT FOLLOW-UP

THROUGHOUT THE ENTIRE PURCHASE PROCESS, FROM FINANCING, RESALE OF THE CLIENT’S CURRENT

HOME, MODIFICATIONS TO THE NEW HOUSE OR CONDO, DELIVERY OF THE NEW HOUSE OR CONDO AND

CUSTOMER SERVICE.

PUBMARK (Media Placement) May 2010 to

August 2010

Strategic Communications Representative

Find the best solutions for strategic planning, branding, design, advertising, promotion, media

placement, public relations, Web design, marketing and corporate communications for companies

or independent workers looking to maximize their sales or exposure.

MONTFORT HOSPITAL January

2010 to May 2010

Office of Academic Affairs- Ottawa, ON

Administrative Assistant

Coordinate internships for the Ottawa University students in the Undergraduate Medical Program

and of the Graduate and Postdoctoral Medical Studies Programs. Create and maintain great

working relationships with students, residents and their tutors in order to offer the students and

residents an excellent internship experience at the Montfort Hospital. Create an internship

schedule for all students in the Undergraduate Medical Program. Send to all students the

documentation they need in order to start an internship and follow-up on the status of their

application.

CORRECTIONAL SERVICE CANADA May

2007 to Oct. 2009

Victim Services, Public Affairs and Parliamentary Relations Sector

Administrative Assistant

Reporting to the director of Victim Services, manage his inbox and calendar. Plan weekly staff

meetings, prepare materials for weekly management meetings, update the budget, manage a bring

forward system and provide administrative support services, material management, capital and

O&M procurement, pay invoices for promotional Items and track the branch’s budget by

presenting a monthly financial report to my Director. Prepare travel arrangements for the team

which includes three members working in the regions. Manage information, correspondence,

requests and respond accordingly. Work closely with the Outreach Officer in various projects

such as purchasing various promotional items and the distribution of promotional items to clients,

help with designing the Victim Services website and coordinate contracts for these projects.

Recruitment, Human Resources Management Sector

Administrative Assistant

Reporting to the Executive Director of Recruitment, manage her agenda, plan meetings, prepare

materials, provide financial and personnel administrative support services, material management,

capital and O&M procurement, and travel for the team. Manage information, correspondence,

requests and respond accordingly. Working with the Recruitment Business Manager, plan and

draft various project-specific budgets, tracking of the branch’s budget, prepare monthly financial

reports to update my manager and Director on the budget, provide input to various projects and

assist in the preparation of various documents to assist the national recruitment initiative. Act as a

communications focal point for Recruitment. Work closely with the Recruitment Business

Manager in various projects such as purchasing various promotional items and the distribution of

promotional items to clients.

Security Branch, Correctional Operations and Programs

Administrative Assistant

Reporting to the Director General of Security, I managed the administrative activities for the

Branch. I redesigned and implemented a tracking system for all Board of Investigation (BOI)

Reports using CCM and Word, and provided a detailed report for weekly operational meetings.

Prior to this acting assignment, reporting to the Director of Security, I managed the administrative

activities for the Division. I coordinated the approval process of all Board of investigation

reports, and planned weekly videoconferences between the Director and the team.

PUBLIC WORKS AND GOVERNMENT SERVICES CANADA

2006-2007

Strategic and Business Communications

Administrative Assistant

Reporting to the Director, I provided administrative support services for the unit, coordinated the

management of information, meeting preparations, and staff training and development. Insert data

in Peoplesoft. I prepared a weekly summary of all strategic and business communications,

including Access to Information requests.

CUSTOMER SERVICE EXPERIENCE

JEVISITE.CA

2007- present

Senior Tour Director

Offer guided historic tours of New York City, Boston, Ottawa, Chicago, New Orleans and

California to Canadian tourists. Create itineraries, serve as a translator for clients (French to

English) and manage a group of 35 to 55 travellers throughout the trip. Train new tour guides and

create new itineraries. I have also worked for two major companies other than Jevisite.ca known

as Tours Amérique and Beltour.

CANADA POST

Customer Service Representative December 2010 -

May 2011

Provide a high level of customer service, utilizing online computer systems and adhering to

established telecommunications standards. Respond in a professional manner to customer

inquiries with accurate and appropriate information regarding Canada Post products, services and

procedures. Identify and report problems and opportunities to the supervisor . Develop and utilize

customer-oriented & decision-making. Develop and utilize a large knowledge base of Canada

post services and day to day operations.

NAUTILUS PLUS (Gatineau, QC)

2003-2010

Assistant Manager, Sales Representative and Aerobics Instructor

Prepare employee schedules, in charge of payroll and sales staff trainings, in charge of openings

and closings of the gym.

References available upon request.

Contact this candidate