Matthew Lewis

Littleton, CO 720-***-**** acgz6x@r.postjobfree.com

Career Summary

My IT experience started in a call center (Teletech, Denver) and on the help desk at a 100 employee software company (Comprehensive Software Systems, Golden), gaining experience with customer service, trouble shooting, and service ticketing systems. Next, I moved to a software startup in Evergreen, as Desktop Technician, progressing to Systems Administrator and Infrastructure Manager. Recent experience is in project and operations management.

8/08 – 11/14

Project and Operations Manager, Encore Window Coverings, Denver, CO

Automated project management systems at this construction industry subcontractor, managing more than 40 projects annually and reducing project management staff to one. Designed and supervised installation of

automated IP-addressable sun control and shading systems in Healthcare, Military, Education and Corporate projects. Provided Break/Fix support for partner vendor’s local installed technology base.

Project Management, Windows 7 and 8, Android Mobile Break/Fix

Desktop Support/Systems Administrator/Infrastructure Manager

1/98 – 8/08

eoTek, LLC, Nexstar Financial Corp, MBNA, Bank of America, Evergreen, CO

Joined this software development startup as Desktop Technician, purchasing, deploying and supporting desktops, laptops and related peripherals, upgrading hardware and software, pulling and terminating cable, managing the phone system and migrating the user population from Windows NT to Windows XP.

Windows 2000 and XP, Desk Side Support, Asset Management, Network/Telephony Cabling

As the group grew from 40 to 80 users, my role grew to include administering enterprise resources.

Active Directory, Exchange, Enterprise Antivirus, Remote Access

System Imaging and Backup, LAN/WAN Windows Server 2000 - 2008

Development environments proliferated, and I added support for application, web and database resources, building, racking, deploying and monitoring a server population that grew to more than 80 systems.

Unix - Sun Solaris, Jumpstart Server, Disk Array, Patch Management

Certification Earned: Sun Certified System Administrator – Solaris 9

As rack space became scarce, I researched and selected a network attached storage device (NetApp), deploying it to host databases, transitioning database servers from 4U to 1U, saving both rack space and power. Assigned responsibility for datacenter infrastructure, I monitored rack bay circuits, UPS load and datacenter temperature, then managed a project adding a cabinet to the UPS, increasing air conditioning by one ton, and installing a diesel generator outside the building.

Network Attached Storage, Infrastructure Management, APC Certified Data Center Associate

Retained through three ownership changes, I was an employee of Bank of America when I left.

Education: North Carolina State University, B. A. Business Management.

Brigham Young University. B. A. French. Second Language: French

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