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Customer Service Manager

Location:
Spring, TX
Posted:
December 10, 2014

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Resume:

CONFIDENTIAL RESUME OF HOWARD BICOW

***** ******* ******* **. ******, TX 77373

acgz5n@r.postjobfree.com

832-***-**** (c)

832-***-**** (h)

SUMMARY

Howard is a seasoned professional with 20 years experience and a significant record of accomplishments in helping companies

achieve and sustain a competitive advantage. Energetic leader known for the ability to create successful outcomes in complex

situations. Diverse industry and functional experience, with a tenacious commitment to profitability and operational excellence with the

ability to focus and align organizations.

Howard has held Leadership positions in Facilities Management, Operations, and Engineering. Product line experience spans Oil and

Gas (FMC Technologies), Plastics (Gunze Plastics, Captive Plastics), Automotive and Chemical (Johnson Matthey, Exide Battery,

Foamex International), Material Handling (LongReach, Prestolifts), Food (Kerry Ingredients)– all of which demand uncompromised

quality. Having achieved a thorough understanding of Lean processes and implementation, Howard is able to quickly assess an

organization’s strengths and weaknesses and cull the non-value added elements. Howard developed his deep operating experience

through years of hands-on training and implementation of continuous improvement processes modeled after the Toyota Production

System.

Howard’s Leadership strengths are exemplified in Transition Management, Behavior Based Change, Lean Manufacturing, Design for

Manufacturing and Assembly, Quality Systems, Supply Chain Optimization, Team Building/Alignment, and Cost/Budget Management.

He has successfully deployed re-engineering and continuous improvement methodologies in both business system and production

process transformations.

SPECIALTIES

Customer Relationship Management Lean Transformations Program & Project Management

Plant Operations Facility Management Cultural Change

Strategy Deployment P&L Responsibility Team building

Root-cause analysis Project Management Continuous improvement champion

EXPERIENCE

4/06 – Present FMC Technologies – Houston, TX

Facilities and Maintenance Manager

Area of responsibility includes: Building automation, Life Safety systems, Security, Manufacturing equipment (CNC) and

building maintenance, food services, copy center services, and space management for 7 Houston office and manufacturing

locations totaling over 75 acres of property.

Key member of the design and construction team for FMC’s new 173 acre campus at Generation Park that will exceed 3

million sq/ft of office and manufacturing space.

MEP and construction subject matter expert

Strong working knowledge of machine tool operation, structural welding, inlay welding, fabrication, electrical, electronic,

mechanical, HVAC, boilers and chillers, Oil/lubrication, and high-pressure testing equipment.

Team building skills in a mixed-skills organizational unit including, Safety, Quality, Environmental, Manufacturing Operations

P&L responsibility for 23 MM budget

Well versed in OSHA, NEC, and NFPA codes and regulations

Reduced critical equipment downtime to less than 1%

Maintained a zero lost time record for department over 3 years

Manage 4 direct and 21 indirect reports

Ongoing involvement on continuous improvement of all departmental process that directly results in improved deliveries to

customers

Provide project management experience in scheduling and budgeting

2/04 – 4/06 Gunze Plastics and Engineering Corporation of America – Olathe, KS

Plant Manager

Total P&L responsibility

Manage sales, customer service, manufacturing, maintenance, purchasing, quality, HR, R&D, & shipping/receiving functions

encompassing 75 employees

Implemented operating policies and programs that foster a strong team environment

Reduced 5-month backlog to an on-time delivery status, in a 10 month time period

Implemented Lean Manufacturing concepts (Cellular manufacturing, continuous improvement, Kaizen, Kanban, TPM, 5S,

SPC), resulting in total downtime reduction of 80% and a yield improvement of 22%

Implemented controls and procedures to mistake proof the process

Facilitator for ISO 9000 & 14000 certification

12/01 – 2/04 Kerry Inc. – New Century, KS

Facility Manager

Instituted and managed the Preventive Maintenance Programs on all production related equipment as well as all plant support

equipment

Reduced machinery related downtime an average of 20%

SPC implementation

Driving force behind root-cause analysis implementation throughout facility

Introduced lean manufacturing concepts to the organization

Responsible for facility related capital engineering projects

Refrigeration, HVAC, production equipment, building and grounds

Knowledgeable in GMP, HACCP, AIB, FDA, USDA, CIP, SOP, TPM, SPC, OSHA, EPA, food safety, and NFPA codes and

regulations

6/99 – 12/01 Presto Lifts, Division of Long Reach Holdings – Pawtucket, RI

Plant Manager

Development and management of manufacturing systems utilizing Lean Manufacturing, Kaizen, TPM, and other continuous

improvement concepts while maintaining an ISO 9001 rating in a union environment

Managed CNC Machine shop, Weld shop, Assembly and Plate Burning, Procurement, Engineering, and Maintenance

Direct financial responsibility all for assigned areas

Implemented Master Schedule to significantly increase On-time delivery performance and reduce overdue backlog

Responsible for managing all manufacturing activities through department managers and supervisors

Long Reach Inc., Division of Long Reach Holdings – Houston, TX

Plant Manager

Responsible for Maintenance, Production, Scheduling, Purchasing, and Continuous Improvement departments.

Managed CNC Machine shop, Weld shop, Assembly and Plate Burning, Procurement, Engineering, and Maintenance

Responsible for environmental, health and safety issues.

Responsible for all permitting for the City of Houston.

Environmental Health and Safety compliance.

Directly responsibility for 140 direct and indirect production department personnel.

Increased product output by lean manufacturing techniques.

5/97 – 6/99 Plant Engineer – Captive Plastics

Piscataway, NJ Product line, plastic bottles

EDUCATION

A.A.S. Electronics / Process Instrumentation – Delaware Technical and Community College, Stanton, DE



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