*** ****** **

Paris, TX *****

214-***-****

acgz42@r.postjobfree.com

Eleanor Greer

OBJECTIVE Customer Service, Call Center, Training

•

PROFILE Dedicated, service-focused professional seeking position that will utilize strong

customer service skills.

• Reliable worker with the ability to quickly learn new concepts and skills.

• Demonstrated ability to handle multiple competing tasks with ease and enthusiasm.

• Outgoing and confident personality during interacting with customers and all

management.

• Proficient in Microsoft Office .

EXPERIENCE GUEST SERVICES

Ronald McDonald House of Dallas

02/2010-09/2014

Communicated eligibility criteria to families and hospital social workers. Scheduled/ assigned

rooms for families. Maintained working relationship between families, hospital social workers

and Medicaid workers. Handled family’s complaints through tactful reasoning and decision

making.

Accomplishments:

• Assumed responsibility for generating monthly statistic.

• Increased profitability by maintaining a 90% occupancy rate monthly.

• Managed house operations working close with housekeeping and maintenance.

• Coached developed volunteers to maximize their performance potential.

• Developed an express check procedure.

OPERATIONS MANAGER, TRAINER

Bank of America

Coordinated day to day activity by managing staff, preparing work schedules and assigning

duties. Determined staffing requirements and interviewed, hired and trained new employees.

Accomplishments:

• Collaborated with SR management to reach production goal.

• Identified opportunities to drive process improvement.

EDUCATION:

• Eastfield College, Mesquite, TX

Medical Administrative Assistant Certificate

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