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Customer Service Administrative Assistant

Location:
Flossmoor, IL
Salary:
Open
Posted:
December 10, 2014

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Resume:

CRYSTA LYON-HALBERT Professional Skills

*** ********* ******

Park Forest, Illinois 60466

773-***-**** – cell

acgz1t@r.postjobfree.com

** **** ***** ** ********* Assistance/Office Management Experience

Detail Oriented

Multitasker

Complex Calendar Management

Extensive Travel Coordination

Event Planning

Project Coordination

Proficient in Microsoft Office Suite to include Microsoft Outlook

Concur

Visio

SharePoint

SAP

PeopleSoft

Space Planning and Office Move Coordination

Accounting to include AP, AR and QuickBooks

Held Producers License of Life/Health and Property/Casualty in various states

Work Experience

Hillshire Brands/Tyson Foods, Inc. 7/2013 – 11/2014

Executive Assistant-Growth, Innovation & Insights

High-level executive assistant supporting C-Suite Executive - President & Global

Chief Growth Officer as well as SVP of Insights & Innovation

Maintained highly confidential company/employee information

Heavy and complex calendar management

Event planning

SharePoint Administrator

Created complex travel itineraries

Space planning for Innovation & Insights Team

Project Management coordination

Composed presentations, reports and correspondence regularly

Responsible for on-boarding of new hires within the department and

administrative staff

Various Temporary Assignments

The Chamberlain Group, Inc. (Kelly Services) 5/2012 – 2/2013

Administrative Assistant

PepsiCo (Kelly Services) 4/2012 – 3/2013

Logistics Assistant

Aetna, Inc. (Kelly Services) 11/2011 – 4/2012

Admin Unit Head

Dyson, Inc. (LaSalle Network) 7/2011 – 9/2011

Temporary Executive Assistant/Marketing Coordinator

Health Care Service Corporation (Blue Cross Blue Shield of IL)

7/2008 – 4/2011

Executive Administrative Assistant

Processed, maintained and reported accruals and budgets on a monthly basis

Provided administrative support to VP, DVPs, and Directors

Performed FRED Database management

Completed HIPAA Validation and verification for internal/external clients

Performed ad hoc analysis and reporting from client requests utilizing the Client

Reporting tool, Blue Insight

Managed NEO, Mentoring and other HR related functions for EID and

Information Solutions Staff including screening resumes, interviewing, process offer

letters, installations, office/departmental setups

Aon Corporation 2/2002 – 1/2008

Senior Account Specialist, Healthcare Practice

EA/Administrative Services Manager, Financial Institution Alliance

Technical Assistant – Temporary, Financial Services Group

Provided Daily Account Management to include completing policy review

1

Heavy Client Interaction and interacting on behalf of the Account Executive with

executives of all levels

Initiated relationships with members of the National Bankers Association (NBA)

to form partnerships, alliances and sale of our eHealth Platform

Project Management

Updated Client information in Bridge and Lotus Notes database

Helped with the implementation of Firm Travel Policies and Procedures Manual

Produced weekly and monthly financial reports/spreadsheets

Set-up and Maintained Client AonLine Web-based communication software

ARCADIS Geraghty & Miller, Inc. 11/1999 - 1/2001

Office Administrator

Supervised administrative staff, providing feedback and performance reviews.

Office Accountant backup (A/P, A/R, Payroll, Collections, General Ledger, etc.)

Responsible for all Systems Administration; to include new end user set-ups,

installation, maintenance and upgrades on NT Server/Office PCs, DLT back-up

system, software installations, PC troubleshooting, telephone and voicemail setups.

Human Resources Coordinator responsible for personnel issues including; new

hire/departure procedures within the office to include: screening resumes, setting

interviews, interviewing candidates, preparing offer/termination letters, providing

orientation, FMLA, Short- and Long-Term disability procedures, etc.

Implemented new word processing and administrative request procedure

Ernst & Young LLP 11/1997 - 11/1999

Executive Administrative Assistant, National Actuarial Services

Provided administrative support to National Directors, Actuarial Services Group

Supervised administrative staff of the Actuarial Services Group

Responsible for new hire/departure procedures within the Actuarial Services

Group to include: screening resumes, setting up interviews, preparing

offer/termination letters, etc. Responsible for STARS tracking updates for the

Actuarial Services Group

Seyfarth Shaw et al. 1/1996 - 10/1997

Marketing Assistant

Created proposals, presentations and firm brochures

Initiated contract agreements with hotels and vendors for firm sponsored events

Organized speeches, seminars and company functions for initial set-up to

handling registration and handout materials

Pitney Bowes Management Services 1/1992 - 7/1995

Executive Administrative Assistant

Provided administrative support to Central Region Vice President

Supervised administrative staff including training, counseling, documenting and

reviewing performance

Managed Regional training files and database

Education

1/2011 – Present DeVry University, Tinley Park, Illinois

Bachelor's In Business Management Degree

Emphasis on Technical Management

8/1991 - 5/1992 Robert Morris University, Chicago, Illinois

Associates in Applied Science Degree, Business Management - GPA = 3.78

Emphasis on Principals of Accounting I, II and III

Dean’s Honors List

National Honors Society

Affiliations

3/1993 – Active Member in the Order of Eastern Stars

2



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