Mark E Daniels

***** ********** ****

Plymouth MI 48170

Phone: 734-***-****

Email: acgyx5@r.postjobfree.com

Objective: Seeking a position with an organization which will require the utilization of

customer service skills, abilities and education acquired through years of experience.

Education:

Kaplan University

11/2014

Program: Associates of Applied Science in Business Administration

Current GPA: 3.85

Experience:

08/2013-Present: Hanson?s. Troy, MI.

Customer care representative.

? Set appointments with customers over the phone

? Answer customer questions and asked appropriate questions to determine customer need

? Train new employees on phone procedures and handling customer over the phone

07/2009-12/2012: Quicken Loans/One Reverse Mortgage. Detroit, MI.

Licensed traditional and reverse mortgage banker.

? Assisted in the training and development of new employees

? Coached and developed team members to be motivated and reach their full potential

? Strong knowledge of operating systems for Reverse mortgage and Traditional mortgages

? Worked with customers over the phone to determine client?s goals and objectives

09/2008-04/2009: B&F Supply. Duluth, MN.

Office Manager.

? Handling and management of store inventory

? Tracking inventory and sales volumes from sales staff

? Inside sales and supply ordering

01/2006-06/2007: Charter One Bank. Chicago, IL.

Personal Banker.

? Strong knowledge of financial products to meet financial goals of customers

? Led weekly meetings to update the staff of changes within the financial industry

? Tracking banking center numbers in all areas on an ongoing basis to ensure branch is

meeting all stated goals and objectives

05/1995-2005: JP Morgan Chase Bank. Redford/Belleville, MI.

Licensed Personal Banker/Supervisor.

? Supervisor duties included ensuring all deadlines were met for all outgoing work by

monitoring work flow between three departments

? Provided coaching and development to team members

? Conducted meetings with team members to detail departmental and operational changes

and give feedback on individual performance

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