Tracy Brown

**** ******* ******

Dayton, OH *****

acgyr5@r.postjobfree.com

937-***-****

PROFESSIONAL EXPERIENCE

Digestive Specialists, Springboro, OH ~~ Billing Specialist ~~ March 2012

to February 2013

Updated patient information to submit to Medicare and Caresource. Handled

all rejections from insurance claims, investigated, corrected any mistakes,

and resubmitted for payment in timely manner to assure payment. Assured

active coverage on individual insurance plan to assure payment for surgical

procedures and office visits. Did out of pocket cost estimates for

patients, set-up payment plans and collected past due amounts as well.

Cintas, Dayton, OH ~~ A/R Specialist ~~ July 2010 to September 2011

Handled over two million in business accounts. Worked with customers and

gave choices on payment arrangements in order to keep their services

active. Sent collection letters, over payment letters, and if needed, sent

orders to pull all merchandise from our customers. High call volume of over

100 calls per day. High percentage of money collected verses revenue. Made

bonuses each month based on call volume and monies collected.

U-Haul, Inc., Beavercreek, OH ~~ General Manager ~~ March 2007 to December

2009

Managed a 358 unit storage facility along with 10 trucks on a daily basis.

Payroll, customer complaints, customer scheduling, collection calls,

audits, P&L, phone system, employee schedules, cash handling, petty cash,

retention, daily tour through of facility, delegate responsibility, auction

duties, inventory, ordering, MTD and YTD reporting, managed staff and ran

office with care and respect daily.

PaySource Inc., Vandalia, OH ~~ Billing Coordinator/Payroll Specialist ~~

December 2004 to August 2006

Handled all aspects of billing to over 150 clients on a daily basis.

Payroll duties that include over 7500 employees to maintain data base on.

Monitored garnishments, FSA and 401(k) deductions. Interviewing, coaching,

disciplinary actions, terminations of employees with external clients,

trained customer service classes and administered testing and evaluations

as well.

Paychex, Inc., Miamisburg, OH ~~ Senior Payroll Specialist~~ December 2001

to December 2004

Processed payroll for 180 clients. Handled all aspects of obtaining

payroll and tax information and researched tax discrepancies. Ongoing

training of new procedures for internal and external clients weekly. Client

visits and client retention details taken on as well. Managed own schedule

and helped with others. Troubleshooting of system issues and client

concerns. Monitored health, 401(k) plans and FSA.

United States Postal Service, Dayton, OH ~~ Remote Encoder ~~September 2000

to December 2001

Processed 1200 + mail images per hour on CRT. Able to work accurately

under pressure in a highly time conscious position. Ability to gather and

analyze information from many different sources to adequately achieves

goals and meets deadlines.

General Electric Card Services, Dayton, OH ~~ CSR~~ June 1999 to September

2000

Answered customer calls regarding the start-up of the Wal-Mart Credit Card.

Gave credit increases, helped with billing, etc. Dealt tactfully and

effectively with difficult customers and assured satisfaction. Handled

escalated calls. Helped in creating visual aids for myself and my peers for

"cheat sheets" and earned additional bonuses at the end of the year for my

actions.

Victoria's Secret Catalogue, Kettering, OH ~~Customer Service/Quality

Assurance~~ June 1996 to June 1999

Ability to train and motivate sales staff. Able to resolve conflict and

problem shooting ability in a call center atmosphere. High appeasement

level to assure customer satisfaction. Quality Assurance monitoring of

sales and customer service staff as well as giving constructive feedback

and tips to assure success on future calls. Implemented contests to keep

sales teams motivated and assure higher sales incentives.

Meijer, Inc., Fairborn, OH ~~ Lead Cashier/Service Manager~~ April 1992 to

June 1996

Provided excellent customer service. Ability to train and supervise staff.

Highly organized with attention to detail and ability to service several

transactions simultaneously. Hired and trained a highly effective service

team which significantly improved response to customer needs. Evaluated

personnel, conducted training programs, and established wage incentives.

Prioritized work schedules and delegated assignments as needed. Processed

payroll through Kronos Time Management. Ran cash office and audited as

needed.

References available upon request

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