Sheila Tyson
Birmingham, Alabama 35211
Cell:205-***-****
e-mail:acgya2@r.postjobfree.com
OBJECTIVE
To obtain a diverse and challenging case manager position where my skills
can be applied and cultivated to help members of society who are affected
by substance abuse and homeless issues.
PERSONAL QUALIFICATIONS
. Competent in using Microsoft Office 2010.
. Experience in using psycho-social assessment
. Extensive skill base as it relates to cognitive behavioral therapy and
Rational Emotive Behavior Therapy.
. Highly effective leadership, communication and motivational skills.
. Ability to work independently with good organizational and
communication skills.
EXPERIENCE
Community Education Center/ Alabama Education Therapeutic Facility
Columbiana, AL
Unit Manager 2008-2013
. Asses and identify issues for each client and create clear objectives
and goals
. Modified treatment plans according to changes in client status.
. Document all clients scheduled classes, develop continuing care
treatment plan.
. Conduct individual group and family counseling sessions plus case load
group.
. Coordinated client after care needs/issues and service for re-entry.
. Counseled clients in individual and group sessions to assist them in
dealing with substance abuse, mental illness, poverty, unemployment or
physical abuse.
. Participated in case conferences and staff meetings.
Jet Stream
Birmingham, AL 2004-2004
Customer Service- Ticketing/Gate Agent
. Trained in SABRE airline reservation system procedures.
. Distribute boarding passes for departing flights and tag bags.
. Process claim for lost or damaged baggage.
. Responsible for plane take off on schedule.
. Reschedule passengers flight itinerary for connecting flights due to
canceled or delayed flight and pass4enger late arrival for a flight.
. Sale airline tickets over the counter.
Aletheia House
Birmingham, AL
Residential Assistant 2004-2008
. Work closely with re-entry, homeless and veterans.
. Maintained a safe and nurturing environment for the clients
. Enforced rules and regulations to ensure client safety.
. Assisted with routine filing of clients' residential charts.
. Completed intakes.
. Conduct drug screening.
The Birmingham Racing Commission
Birmingham, AL
Track Monitor/ Customer Service 2002-2006
. Communicate and serve as liaison for the Birmingham Racing Commission
and customers through troubleshooting.
. Provide information regarding rules and regulations of the race track.
. Work with patrons and all departments to ensure customer satisfaction.
. Review and answer correspondence.
EDUCATION
Attended Bishop College
Dallas, Texas