PROFESSIONAL SUMMARY

Customer Service Expert and Qualified Architectural Designer seeks a

position offering challenging growth opportunities in a fast-paced

professional environment. Detail-oriented and organized Transportation

Logistics Coordinator offering comprehensive background in transportation

management, brokering, and Load Dispatching.

WORK EXPERIENCE

2014

Logistics Coordinator

US Logistics - Charlotte, NC

. Generated over a $90,000 book of business in less than 5 months.

. Created and serviced relationships for 5 new clients, matching

carriers with customers and maintaining positive customer and carrier

relations.

. Recommended to Broker Freight directly for a multi-million dollar TIA

co-brokered account with US Logistics.

. Prepare carrier rate agreements, invoices and other shipping documents

using Aljex software.

. Use freight matching software such as Internet Truckstop, 3sixty DAT,

for as much as 50 lanes daily.

. Calculate rates and quote them for specific freight lanes and submit

to each of five customers for approval daily.

. Notify consignees of the arrival of freight or arrange for delivery by

scheduling appointments.

. Creatively solve problems by redirecting shipments en route in

response to customer requests.

. Communicated all emergencies, delays due to weather and carrier

schedule changes to customers and supervisors.

. Took corrective action in the case of accidents and delays to minimize

extra expenses such as scheduling Layovers.

. Investigate product overage, shortage and damage, and complete the

appropriate documentation by submitting scale tickets or BOL's to the

supplier for record.

. Experience in booking FTL, LTL, HH and Specialized equipment.

. Experience in booking Van, Reefer, Flatbed, TWIC and Escorts, and Haz-

Mat in OTR (Over-the-Road) brokerage.

. Communicate with dispatchers, warehouses and customers regarding

outgoing orders.

. Track and Trace shipments with suppliers, carriers and customers and

provide with shipping updates.

. Negotiate rates and arrange transport of goods with shipping or

freight companies, making over 100 cold calls daily.

2006 - 2007

Designer/Project Manager

Peterson Associates (KSQ/Peterson) - Charlotte, NC

Integrate engineering elements into unified architectural designs. Perform

predesign services, such as feasibility or environmental impact studies.

Prepare contract documents for building contractors, hospitals and medical

facilities for 3-4 accounts, of the North Carolina Region. Consult with

clients to determine functional or spatial requirements of structures.

Literate to the detailed code and programming requirements of hospitals and

other medical facilities, including Live Delivery Wings, CT/MRI additions,

and hospital renovations. Plan layout of projects, and digitize using

Microstation V8 to produce construction documents to meet company design

standards by inserting necessary details and modifying drawings for

hospital construction under Project Architect's direction. Independently

evaluating, selecting and drawing details to new construction and

Renovation projects, fitting the contract requirements for each client, in

a studio/team office environment.

2007 - 2007

2005 - 2006

Designer/Project manager

Lorenz Architecture - Concord NC

Consulted directly with contractors to select and recommend procedures for

construction methods and materials. Produced over 100 construction drawings

using AutoCAD for commercial and retail projects, for North Carolina and

regional projects Evaluated and modified drawings and specifications to

fit clients' requirements for nationwide chains such as Shoe Show, Inc. to

fit budget limits of each store, under the supervision of a Project

Architect. Synchronized required disciplines of each project including

Electrical, Mechanical, Plumbing, Civil, and Structural engineering, to

compose document drawings permissible by all local authorities. Resolved

code issues and made design changes per client's request, during both

design development and contract document production.

2001 - 2004

Architectural Intern/Project manager

Carlos Moore, Architect PA - Concord NC

Plan and design structures such as residences, office buildings, theaters,

factories, or other structural properties in accordance with environmental,

safety, or Code regulations. Prepare contract documents for those

structures using AutoCAD and Architectural desktop, for building

contractors, customers, and civil authorities. Participated in the

production of over 200 diverse architecture projects by producing

construction documents of a variety of commercial projects up to 60,000SF

ranging from Motorsports to Educational, as well as single and multifamily

residential projects. Formulated several RFQ (Request for Qualifications)

or RFP (Request for Proposal). These included any photos of former

projects, synopsis, company history, employee background and construction

statistics that could be composed in a package using hand drawn and

computer generated illustrations using computer applications such as Adobe

Photoshop, Pagemaker, Microsoft Word and Excel.

1999 - 2001

COS, Night Supervisor, Department Lead

SAMS Club #6540 - Charlotte, NC

Supervise 3-40 personnel and provide on-the-job training. Inspect product

load for accuracy and safely move inventory around the warehouse or

facility using a Fork-lift, Pallet-Rider or Pallet-Jack to ensure timely

and complete delivery to sale's floor. Monitor customer preferences to

determine focus of sales efforts. Compare merchandise invoices to items

actually received to ensure that shipments are correct. Resolve customer

complaints regarding sales and service using creative solutions. Answer

customers' questions, and provide information on products, procedures or

policies. Handle Cash and Point-Of-Sale operations as Cashier-Operations

Supervisor. Credit card processing. Perform Membership Customer Service

assistance and daily duties such as updating members information in the

computer system to ensure customers received all benefits available under

policy. Selling new Memberships to prospective customers, and scheduled

visitors, on-site. Stage and display merchandise for each department,

including, Produce, Hard-lines, and Seasonal Merchandise.

EDUCATION

Certificate of Completion: AutoCAD - Central Piedmont Community College

Bachelor: Professional Architecture - University of North Carolina at

Charlotte

Bachelor of Arts: Criminal Justice - University of North Carolina at

Charlotte

Bachelor of Arts: Architecture - University of North Carolina at Charlotte

Contact this candidate