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Customer Service Sales

Location:
Delray Beach, FL
Salary:
18.00
Posted:
December 08, 2014

Contact this candidate

Resume:

Lashawn Flowers

**** ** **** ***** * Coral Springs, Florida 33065

Cell: 954-***-****

acgy09@r.postjobfree.com

ACCOUNTS RECEIVABLE PROFESSIONAL

Results-oriented team leader with 15 years of professional experience. Detail-oriented with ability to recognize and

correct discrepancies.

CORE STRENGTHS

Team Leadership Cash Application/Management

Customer Service Collections

Invoicing Credit Investigations

Payroll Billing

PROFESSIONAL EXPERIENCE

Office Depot, Boca Raton, Florida

Collections/Admin Assistant – May 2014 to Current

Collect and focus on accounts over 90 days past due.

Assist cash app with research and payments.

Prepare and submit billing electronically (semi and monthly).

Enter invoices manually into Paymode and Ariba.

Assist with setting credit limits.

Credit and rebill invoices due to pricing and PO’s.

Flowers Soul Food Restaurant, Deerfield Beach, Florida

Owner/CEO - October 2012 – August 2014

Managed 10 Employees and oversee the entire kitchen area and cashier.

Prepared and run daily cash reports.

Managed daily sales receipts and inventory.

Approved and processed payroll weekly.

Managed and submitted monthly sales tax to the IRS.

Office Depot, Boca Raton, Florida

A/R Cash Applications - June 2009 - September 2012

Post payments daily to the customer’s account.

Trained and managed international group of 6 on new software and accounts.

Worked que, solved issues, issued credits.

Ran daily bank accounts reports, submitted daily funds total to managers.

Spherion Corporation, Fort Lauderdale, Florida

A/R Analyst - April 2008 – June 2009

Post payment from the lockbox to the customer’s account daily.

Post direct journal entries for other locations that funds were sent to us in error.

Prepare bad debt write offs and check request forms daily.

Create manual deposit batches when necessary.

DHL Global Mail, Weston, Florida

A/R Team Leader/ Collections/Cash Applications - July 2005 – April 2008

Assisted Credit and Collection Manager on project that entails temporarily bringing company receivables back from

outside agency to resolve chronic customer service and collection errors.

Train and supervise department of 10 collectors, focusing on driving down DSO, bad debt and write-offs.

Manage a portfolio of high-dollar Key and National Accounts totaling $50 million. Reconcile issues concerning past

due payments, cash applications, international and domestic shipping and billing issues.

Assisted when needed in the application of cash payments to customer accounts.

Post approximately $800 million weekly in checks, wires, ACH, and credit cards to customer accounts and invoices.

Reconciled A/R subsidiary with G/L.

Accessed lockbox to produce daily cash receipt reports for management review.

Assisted customers, sales, customer service, and key account managers with posting inquire, posting corrections, credit

card transactions and charge backs.

Ran bank reports daily assist with intercompany transfers/wires.

Generated un-applied cash reports for review by AR Manager. Worked with manager to research payments,

and post to customer invoices or accounts and issue reimbursement checks when necessary.

Contact corporate customers regarding past due receivables on balances up to $50 million.

Perform complex reviews of customer accounts to reconcile numerous issues such as pricing

discrepancies, disputes and short payments.

Prepared and maintained notes for monthly bad debt meeting assist with month end closing.

Refer accounts to management for write off.

Lashawn Flowers – Continued

Page 2 of 2

Prosodie Interactive, Fort Lauderdale, Florida

Billing & A/R Specialist - July 2004 - July 2005

Maintained low DSO percentage through the collection of monies due.

Monitored aging report and tracked collection of past due accounts.

Analyzed severely past due accounts for bad debt.

Submitted accounts for bad debt write off and agency action or legal pursuit.

Prepared monthly bad debt report for management review.

Posted approximately $800,000 in revenue weekly.

Prepared daily bank deposits for checks received through the mail daily.

Created, prepared, and mailed customer invoices - daily, weekly, monthly, and quarterly.

Crystal Springs Water Company, Fort Lauderdale, Florida

A/R & Credit Specialist/Back up Supervisor - October 1999 - October 2004

Prepared daily accounts receivable trial balance reports for management review.

Entered tax-exempt documents daily. Filed and maintained documents for easy review.

Responsible for the collection of approximately 15, 000 commercial and residential accounts.

Ran D & B Reports for new and existing customer. Maintained customer credit files.

Prepared credit and debit memos as needed to correct billing errors.

Posted cash receipts daily of approximately $50 million in cash weekly.

Entered, created, and printed checks to send to the bank for over the phone payments

EDUCATION

January 1998- September 1999

City College – Fort Lauderdale, Florida

Associate of Science Degree in Business Administration/Accounting

COMPUTER EXPERIENCE

SAP, Oracle, PeopleSoft, Great Plains, AOPS, Citrix, Microsoft Office 2007, PowerPoint, Microsoft Outlook,

Microsoft Word, Excel, Access, Kronos, Lotus 123



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