BILAL ARBAB

# *** *** ******** ***** *.E

Calgary, Alberta T2Z - 4W6

Ph: (403) 437 - 9404

Email: acgxxw@r.postjobfree.com

[pic]

Career Objective: Seeking LAN Admin Analyst position, where I can apply my

present knowledge and education in Networking and Desktop

Support with a growing and dynamic firm, one that allows

me to keep in-line with evolving strategies,

technologies, and methodologies.

Qualifications: Analytical Self-starter with excellent problem-solving

skills and professional approach to customer service and

satisfaction

Experience as a support analyst analyzing issues and

concerns and implementing systems to increase customer

satisfaction, quality, and efficiency

Excellent written and verbal communication skills and

proven ability to communicate effectively with

executives, management, customers, and staff

Contagious/positive enthusiasm toward the achievement of

organizational objectives

Honest work ethic with the ability to excel in

fast-paced, time sensitive environments, both

individually and as a team member

Technically proficient in MS Office, Windows

Vista/XP/ME/95/98/2000Server/Novell and Professional

Operating Systems, Router and Switch Configuration

Knowledge/Skills/

Abilities

Hardware:

Dell, Compaq, HP, Toshiba, desktops and laptops, All

types of cabling for switches and routers

Operating Systems:

NT 3.x - 4, Windows 2008 server and workstation, Back

Office Server, Terminal Server & Windows 7, Windows XP,

Vista and Novell client.

Products/Services:

Network Associates Sniffer protocol analyzer Ethernet,

VPN, ISDN, VLAN architectures, Telnet, TCP/IP, DHCP, DNS,

Citrix Metaframe, Norton and McAfee anti-virus software

Programming/Developing:

C,C++,Visual basic 6, HTML Active Server Pages, Dream

weaver & Fireworks.

Networks:

Work experience: Analyzed LAN/WAN traffic volume trends, performance and

cost with appropriate recommendations for changes if

necessary.

June 2013 to Present

CompuCom (Suncor Canada)

Install, configure, and repair laptops and desktops PC's

Provide hardware and software support to onsite and

remote users.

Receive and update service orders in SAP CRM daily.

Responsible for updating Master Data in SAP.

Reimaging laptops and desktops through SCCM.

Pushing down various applications/patches as per user

needs.

Create and update knowledge base articles.

Manage user accounts and computers in Active Directories.

July 2012 to April 2013

CompuCom (shell Canada)

Deployed over 1100 Sites(As of April)

Provided support to onsite Tech Via Phone, email and

Remote tools (SCCM and SCOM)

Responsible for RCM (Radiant site Manager) configuration

for changes.

Worked on Home built application Tandem to Monitor real

time transaction and configured site in it.

Provided Support to Pump Technician Troubleshooting Fuel

controller(Tiger and Jaguar) software and hardware,

configuration for Wayne, Gilbarco and Tokhaime pumps.

Tested Scripts for the Automation of GSSP deployment in a

Lab environment.

January 2012 to June 2012

Calgary Co-op

Installation and configuration of Windows and in-house

developed software programs

Installation and setup of internal users

computers/printers and peripherals

Involved in many projects for setting up

computers/printers for new stores, configured print

queues on print server, assigning static IPs to all new

printers.

Footprints Administrator (Coop is using Footprints Ticket

Tracking system) - creating new accounts, modifying

existing accounts, permissions, roles, schema

configuration

Disaster Recovery from CommVault

VPN and wireless setup and assuring connection to the

network, coaching users on remote connections

Worked on many projects involving IMAC (Install, Move,

Add, Change)

Cymphonix Internet Management - Monitoring and

blocking/unblocking websites

Technical assistance to clients, remotely (using SCCM,

SMS, RDP), over the phone or one-to-one

Active Directory management - creating new accounts, OUs,

permissions, policies, new email accounts setup,

increasing/decreasing mailbox sizes on exchange console

Markvision Administrator - Printing Device Management

Utility, which monitors all Lexmark printers over the

network

Pushing computer policies and software remotely to

different users/computer groups using WSUS

Supporting business after-hours independently when being

on-call

Remote Assistance to the clients and staff solving IT

issues, in the field and internal offices

Over the phone or in person, real-time support

Software/Hardware using SCCM, SMS and other remote tools

Updating knowledgebase with new articles

Escalation to next level when needed

August 2008 to August 2010

Jan's Trading Ltd (Yokohama Japan)

Consultant and infrastructure designer for corporate LANs

and WANs

Design, configure, install and maintain network system

Install, configure and repair desktop PC's

Maintained & administered server and all workstations.

Trained staff on operation of network and application

programs

Server backups, Upgrades and maintains.

June 2007- June 2008:

GE Capital Solution

Maintaining Servers, Switches, Desktops laptops Xerox

Machine, printers and Video conference system

hardware/Software maintenance and installation for all

western Canada.

Maintaining and building Pc's on daily basis.

Supporting and Maintaining Blackberries.

Accountable for a lot of home build Applications like SUM

and Documentum, OLS Etc.

Remotely supporting 160 users Through Pc Anywhere.

RSA token (VPN) Configuration

Accountable for server backup and maintains, Upgrades and

data retrieval, and Active Directory Administration

Responsible for assets ordering and tracking through home

build application called Equipment manager.

Supported over 200 users for GE Capital Solutions in

western Canada region.

Managing user requests on a daily basis through web based

IT request system.

Responsible for 3rd Party software licensing.

April 2006 - June 2007

METAFORE- IT Solutions (Contract)

Conoco Phillips

In charge of Building systems on SMS client, pushing

patches, and hot fixes on the network.

Managing user requests on a daily basis in Remedy and

maintenance of hardware inventory and service call

tracking system.

Accountable for Desktops, Laptops and Printer

hardware/Software maintenance and installation

Worked as a team leader with company employees and

provided guidance in successfully completing 1400 move

within the company.

AGRIUM

In Charge of providing various technical support to all

personnel in person, by phone or via email.

Supporting, configuring, and troubleshooting for all

multimedia technology within the company including: Smart

Boards, Video Projector Units, and Overhead Projectors.

Responsible for effective maintenance and installation of

hardware and software, as well as, orientating new staff

to required applications.

Accountable for PC, Laptops and Printer hardware/Software

maintenance and installation

Working on user requests on a daily basis in Remedy and

maintenance of hardware inventory and service call

tracking system.

Re-imaging systems with Symantec ghost software.

May 2005 - Jan 2006 (Contract)

Desktop Support Analyst

Alliance Pipeline Ltd.

Responsible for configuring new laptops for the Laptop

Evergreen Project

Securing and organization of data from previous systems

In charge of analyzing and transferring data

Worked on post image steps

Created data base for 183 laptop users in Canada and US

Education: Successfully Deployed 20 pilot laptops for the laptop

Evergreen Project

Accountable for asset management of project equipment

Tested firewall for wireless communication

Putting new systems on to the network

Worked on laptop roll outs in various field stations

within the following regions:

Grand Prairie:

Gold Creek Comp

Teepee Creek Comp

Blueberry Comp

Morinville:

Whitecourt

Windfall Comp/Laterals

Morinville Comp

Kerrobert :

Irma Comp

Kerrobert Comp

Languages: Regina:

Loreburn Comp

Estlin

Alameda

1999 - 2004

BACHELOR OF COMPUTER SCIENCE (HONOURS)

Major : Networking

Management

Administrate and Microsoft NT

PC support and analyzing computer problems, install

hardware, hard drive processors, CD ROMS etc.

Agricultural University Peshawar IBMS/CS

1997-1998

High School: Pre-Engineering

English, Mathematics, Physics, Chemistry

Peshawar Grammar School & College

08-01-2004 to 19-04-2004

CCNA ( Cisco Certified Network Associate)

Corvit Peshawar Pakistan

Strong communication skills in English, Pushtoo, Farsi,

Urdu, Punjabi.

References available upon request

Contact this candidate