** ****** ***** *: 614-***-****

Gahanna, OH ***** e: acgxvd@r.postjobfree.com

Lucinda Anne Rhoads

Administrative Customer Accounting

Support Service & Bookkeeping

Proven to create and maintain organized, efficient, and effective administrative and office environments worked in diverse

environments requiring seasoned administrative leadership, strong organizational skills, and savvy multitasking abilities.

Excel in high-volume and fast-paced settings with multiple competing demands easily surpassed productivity and quality

benchmarks in each role throughout career due to self-starter initiative, flexibility, skill depth, and diverse background.

Experienced in managing administrative and bookkeeping functions in highly regulated settings provided diligent customer

service, transaction reconciliation, recordkeeping, and reporting within agency, nonprofit, banking, and corporate settings.

Core Skills

Policy & Procedure Management Project Planning & Management Client & Manager Support

Documentation & Reporting Customer Service Excellence Team Supervision

Workflow Coordination Operations Support MS Office

Highlights

Administrative Support:

Established solid administrative and office infrastructures in a variety of settings private practice, agency, and community

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and home-based services demonstrating strong process and procedure development skills.

Maintained accurate, complete, and up-to-date documentation while working within highly regulated arenas; developed

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systematic processes for managing high-volume workflows without sacrificing quality outcomes.

Customer Service:

Received numerous sales and service awards as a member of the Ohio Bell customer service team, earning recognition for

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providing customers with exceptional support and being invited to an event with the President of Ohio Bell.

Performed customer service and operations management functions within a banking environment, assisting

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accountholders with a variety of transactions in an efficient, service-oriented, and effective manner.

Accounting & Bookkeeping:

Reconciled daily transactions and receipts in a high-volume bank setting requiring complex calculations due to exchange

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rate conversions, ensuring bank branch balanced in both yen and dollars each day.

Developed billing, reporting, and bookkeeping processes as the owner of a small business, leveraging background in

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banking to implement solid internal controls, documentation protocols, and administrative procedures.

Experience

Mustard Seed Counseling & Mediation Services Columbus, Ohio

Director / Clinician (2004-present)

Conducted operations in compliance with regulatory guidelines, documenting every client interaction to ensure optimal care

planning, and creating the processes to support organizational effectiveness. Grew practice to necessitate administrative support,

hiring, training, and overseeing the performance of part-time associates. Provided clinical counseling to a broad range of clients,

working diligently to deliver clinical excellence while addressing clients’ needs. Engaged clients in the care planning and goal-setting

process, ensuring each client understood counseling objectives and was working toward an established goal.

Developed a widespread reputation in the counseling and legal communities for solid administrative skills, documenting

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client situations fully, and providing attorneys and courts with legally defensible documentation.

88 Verdin Court p: 614-***-****

Gahanna, OH 43230 e: acgxvd@r.postjobfree.com

Lucinda Anne Rhoads - 2

Mustard Seed Counseling & Mediation Services – Continued

Created first-time policies, procedures, and systems to allow for focus on the clinical aspects of the business, utilizing

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lessons from earlier experiences to design a solid operating infrastructure with efficient client care and billing practices.

Acquired a loyal client following and solid stream of referral business, leveraging extensive background in social and human

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services, clinical counseling, crisis intervention, and case management to provide exceptional clinical treatment.

Tailored communication style to meet the needs of each client, becoming adept at recognizing communication cues,

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modifying approaches to secure client understanding, and prescreening clients to ensure a good counseling fit.

WellSpring Counseling (2001-2004); New Horizons Youth & Family Center (1999-2000); Northwest Counseling (1998-1999)

Clinician (1998-2004)

Served in independent contractor and employee roles, offering expert clinical counseling to a wide variety of clients and providing

services in office, community, school, and agency settings. Assessed patients’ needs, defined treatment plans, and delivered

outpatient therapy to help clients achieve and sustain goals. Reassessed treatment plans every quarter to not only meet compliance

objectives but also ensure clients were progressing toward established objectives.

Cultivated strong and sustainable client relationships easily exceeding productivity benchmarks always acting with

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integrity and professionalism, along with a sincere regard for the mental health and wellbeing of clients.

Foundational Experience:

Teller & Trainer

Ft. Sam Houston Bank

Provided operational and customer support within a U.S.-based bank with a branch on an Air Force base in Japan; oversaw

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the performance of 12 tellers and 2 supervisors, ensuring the effective and efficient handling of all transactions.

Customer Service Representative

Chillicothe Cable Company & Ohio Bell

Fielded incoming customer inquiries regarding account setup, service selection, and billing issues, managing workflow

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effectively in a high-volume and fast-paced environment.

Education

University of Dayton

Licensed Professional Clinical Counselor Program (1998)

Master of Education in Clinical Counseling (1995)

GPA: 4.0/4.0

University of Maryland

Bachelor of Science in Psychology & Education (1992)

GPA: 3.7/4.0

Credentials:

Licensed Social Worker (LSW)

Eye Movement Desensitization and Reprocessing (EMDR)

Supervising Licensed Professional Clinical Counselor (LPCC)

American Association of Christian Counselors, Mediation Certified

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