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Customer Service Data Entry

Location:
Tampa, FL
Posted:
December 04, 2014

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Resume:

Lisa M. Duhayat

**** * ****** ******

Tampa, FL *3616

813-***-****

Skill Summary: Excellent team player with a strong commitment to any assigned project. Able to

establish effective rapport with management and colleagues. Offers a wide range

of customer service experience. Proficient in Microsoft word and excel. Superb

analytical skills. Ability to work independent or team environment, interact

effectively, communication, timely, honest, respectful and considerate to co-

workers. Able to meet deadlines.

Employment History:

Randstad Staffing Agency (March 3, 2014 - June 2014)

Citibank AML Analysts- (Anti-Money Laundering)

• Ensure Effective monitoring and reporting of suspicious activities

• Analysis of alerts and investigateof transactional activities to detect any

suspicions of money laundering or terrorist financing activities.

• Independently conduct searches, gather data and record evidence from

internal systems, the internet, commercial databases, business or

Compliance contacts.

• Discretion in making independent decisions that Mitigate corporate risk

at each decision point throughout the investigation.

• Monitor and accumulate facts, unusual client activities and behavior,

review prior cases and other Analysts recommendations to determine

escalation or closure.

• Monitor all high risk and report to Compliance and Management,

monitoring all of monetary instruments such as checks, foreign and

domestic wires, transfers, Cashier checks etc

• Familiar with SAR's (Suspicious Activity Reports) and CTR (Currency

Transaction Report)

Pilot Bank – Tampa, FL (April 07 – Nov. 07)

Deposit Operations Specialist

• Process Deposit Item Returns

• Process Overdrafts

• Process Incoming and Outgoing Wires

• Upload Morning Ach

• Download Evening Ach

• Upload Cardbase

• Research and post items to the non post report daily

• Scan Proof work and balance each run

• Run Inclearings and balance

• Transmit Inclearings and Pod Daily

• Process Ach Commerce Daily

• Assist in special projects and in training

• Data Entry

First Commercial Bank-Tampa, FL (October 05-April 07)

Deposit Operations Specialist

• Research and post items to the non-post report daily

• Balance Visa, Cardbase, PRA, and Liquidity daily

• To input account maintenance on the Metavante System

• To process wire transfers and ACH transactions

• Process wires and transfer requests from internet banking

• Back-Up Proof Operator/A/P backup

• Supply ordering for entire bank

• Process Deposit Item Returns

• Process Overdrafts

• Fed and DMS balancing

• Fed fund interest and investing

• Data Entry

Interbay Market – Tampa, FL (August 01-August 05) (My Familys business)

• Checking and researching invoices

• A/P, A/R, Billing of all invoices

• Proofing and balancing of invoices and MO

• Processing and preparing bank deposits

First Commercial Bank – Tampa, FL (August 00-July 01)

Deposit Operations Specialist

• Proof Operator

• Assisted in A/P

• Pulled and researched cancelled checks

• Assisted in any special projects

• Helped with monthly statements and wire transfers

• Data Entry

Citigroup Worldwide Securities – Tampa, Florida (August 98-July 00)

Reconcilement Clerk

• Monitor internal daily reports from operating system

• Identify out of proof conditions

• Validate that all securities reported are correct

• Ensure that asset differences are assigned to appropriate operating area

• Research and identify unresolved security differences

• Produce weekly MIS reports totaling asset market values and security

positions held by the bank

• Performed Cash Wire transfers

• Data Entry

Citigroup Worldwide Securities – Tampa, Florida (August 96-98)

Bookkeeping Transaction Clerk

• Responsible for data entry accuracy

• Responsible for daily proof work

• Making sure everything was input correctly and then approving the work

• Responsible for pulling rejected items and correcting

• Retrieving and inputting proper figures for each department

• Responsible for authorization of other co-workers work

• Performed cash wire transfers

Student Marketing Association – Tampa, FL (June 1990-Aug.1996)

Loan Originations Representative:

• Responsible for receiving and preparing applications for processing and

pulling credit reports

• Responsible for data entry for student loan applications

• Researching problem files by contacting schools and borrowers for

application deficiencies

• Notifying guarantors of cancellations

• Prepping disbursement checks

• Sorting and preparing applications for data entry

• Responsible for retrieving and printing guarantees

Skills/Training

• Train co-workers and temporary employees

• 10 Key by touch

• Microsoft Word, Excel, & Windows

• Quality Customer Service/Telephone

• Data Entry

• Accounts Payable/ Accounts Receivables

• Imaging Machine

• Copier

• Fax

• Scanner



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