Objective To secure an Account Management position in an established and successful organization, where I can be

a member of a team and utilize my skills to the fullest.

Experience Client Account Manager

The Payments Company, Richmond, Virginia March 2014- Present

? Analyze potential client data by referencing existing databases for the purpose of determining potential

adaptability and benefit of program.

? Work closely with multiple internal teams to ensure client satisfaction and growing reward benefit.

? Guides clients through Implementation process; outlining project scope, timeline, and required

deliverables.

? Facilitates contact between client and internal team members.

? Create and execute campaigns to enhance adoption of the program.

? Manage and execute existing client software migrations.

? Prepare and deliver quarterly reward reviews with client?s assigned contact.

? Periodically audit client accounts for optimization potential.

Client Success Manager

Hobsons, Inc., Fairfax, Virginia 2011- 2014

? Create and execute project work plans, then revise as appropriate to meet changing needs and

requirements.

? Work directly with various internal teams to ensure client satisfaction and deliverable deadlines .

? Manage day-to-day operational aspects of projects and scope, tracking and reporting hours on a daily

basis.

? Maintain in-depth knowledge of company products and initiatives while staying up-to-date with

ongoing releases.

? Understand client challenges that may be hindering further adoption and propose solutions to overcome

those challenges to ensure investment is maintained.

? Provide consultative services to clients on a daily basis, drawing from knowledge of the company?s

products and the Higher Education Sector.

? Recognize up-sale opportunities that benefit both the client and the company .

? Hold regularly scheduled meetings to ensure client and internal team needs have been met .

? Trained and coached new hires on company operations and regulations.

Technical Analyst

Hobsons, Inc., Fairfax, Virginia 2008 - 2011

? Presented and expedited solutions to complaints.

? Demonstrated skillful communication and negotiation skills.

? Suggested solutions that met customer's needs, and emphasized selling points of article, such as quality

and utility.

? Prepared sales contracts.

Skills Advanced HTML and CSS

?

Advanced Microsoft Office

?

Proficient in the Adobe Software Suite, including Photoshop CS5 and Illustrator

?

Social Media

?

Education Northern Virginia Community College, Annandale, VA

2

Associates of Arts in English in progress

Heritage Institute of Massage Therapy and Cosmetology, Manassas, VA

Certificate in Massage Therapy

Licensed in Massage Therapy

References available upon request

2

Amanda D?Arcy

3733 Tanbark Road, N. Chesterfield, VA 23235

T: 804-***-**** E: acgxig@r.postjobfree.com

Contact this candidate