Coleen Nims

Account Management, Customer Service & Coordination

Cromwell, CT

acgxfk@r.postjobfree.com - 860-***-****

WORK EXPERIENCE

Owner/Operator (hobby)

Roaming Rooster Shoppe on Etsy

Responsibilities

As a hobby I currently operate a small part time internet shop selling vintage goods, with an outstanding

customer service rating, please visit at:https://www.etsy.com/your/shops/RoamingRoosterShoppe/reviews?

ref=shop_info

Skills Used

procurement, inventory control, shipping, customer service, photography

Asset Management Coordinator

Skyline Exhibits and Graphics - Middletown, CT - August 2011 to October 2013

Middletown, CT

Asset Management 8/2011- 10/2013

Answering directly to the president, solely responsible for the management of 36 client accounts and their

entire exhibit asset inventory in a fast paced, deadline driven, high stakes tradeshow environment.

• Inventory Asset Management - control and track all customer inventory as it constantly moves in and out of the

warehouse. Oversee ordering, shipping (international and domestic), scheduling conflicts, meet continuously

changing targets, asset returns, damages, warehouse storage and tracking.

• Account Management, Customer Service & Consultation. Monthly Analytics and Reporting.

• Quote & negotiate new client accounts and projects.

• Costing, Invoicing, Collections, coordinating AR/AP

• Hire, negotiate and schedule vendors. Oversee vendor activity, resolving any issues.

• Resolve high volume of problems and obstacles which are the nature of the business. Meet imperative and

ever changing deadlines consistently.

• Develop and enforce departmental procedures to facilitate workflow, profitability, quality and follow through.

Maintain transparency with other departments as needed

• Establish and maintain pricing files and guidelines for asset orders, service charges, labor, vendor charges,

etc.

• Manage and continuously update web based order, schedule, and inventory systems

• Client training, internal and client tech support for web systems

• Assertively work with other department heads to achieve goals. Advise Clients and Sales Reps on best

practices and procedures for their inventory asset management program.

• Continuously develop department growth (upsell services, create revenue generating options).

Independent Contractor

East Hartford - Cromwell, CT - 2006 to 2011

Cromwell, CT

Misc. Independent Contract & Self Employment 2006-2011

• Independently contracted with DCM Services out of Michigan. This company was legally entitled to

information which the fifty or so local CT probate courts were very resistant to providing. I developed

relationships and implemented strategies (often different ones) at these approximately 50 different courts

allowing me to compile all information and procedures necessary, despite the resistance. After being twice

"promoted" with an additional territory, I was eventually so effective, that I created a solution eliminating my

role.

• Independently contracted with www.foreclosuresmass.com. I collected, compiled and maintained current

home foreclosure information from the court system, in my territories. I was promoted to supervisor for all of

the CT. territories, and approximately 7 other people

• Ebay Seller. Developed relationships with maternity stores throughout CT, NY NJ, and NH to source their

overstock which I then sold in my online Maternity store. Handled all customer service, sales and shipping

listing up to 200 items weekly.

State Licensed Daycare Owner

Self Employed - East Hartford, CT - 2000 to 2006

Management of the business, coordinating with appropriate agencies for parent resources and

reimbursements.

• Market the business, develop & maintain client relationships, maintain tactful yet effective communication

with parents, enforce contract and payment issues. Keep appropriate records, updating in strict accordance

with regulations.

• Complied with all state regulations in caring for children, maintaining a nutritious food program and enriching

activities.

Logistics Coordinator

Oce' Printing Systems - Glastonbury, CT - 1997 to 2000

Solely responsible for entire warehouse operations. This included ordering, procuring, and accuracy, reporting,

cycle counts and oversight of a multi-million dollar parts inventory. Oversight of 17 (some remote) field

engineers and their parts usage, as well as proper inter-warehouse procedures. Implemented many new

procedures and reporting measures to streamline operations and reduce overhead. Extensive e-mail, internet,

SAP, Microsoft Windows and Office Suite applications use. Extensive Shipping, Receiving and some customs

work. On call for emergency situations after hours. Started this position through a temp agency, was

eventually hired, and at time of resignation, was offered Supervisory Position over entire East Coast operations

(Promotion required travel and I had just become a mother, so at the time I felt I could not accept a heavy

travel position. I chose to start my own daycare instead)

P.C. Repair Tech / Customer Service

P.C. Warehouse - Wethersfield, CT - 1996 to 1997

Troubleshoot, build and Repair PC's.

• Customer Service

• Sales

EDUCATION

Fox Institute of Business - West Hartford, CT

September 1996 to March 1997

SKILLS

Inventory Management, Logistics, Customer Service, Asset Management,

LINKS

https://www.etsy.com/your/shops/RoamingRoosterShoppe/reviews?ref=shop_info

ADDITIONAL INFORMATION

Resourceful, self-starter with a diverse background and proven track record. Computer and web savvy. Strong

initiative and organization. Excellent interpersonal and customer service skills.

Contact this candidate