Darlene Torry

**** **** **. ( Durham, NC ***** ( 919-***-**** (

acgxbs@r.postjobfree.com

Candidate: Medical Administrative Assistant

Dependable, confident, reliable and effective communicator, with the

ability to excel in both written and oral directives and manage multiple

assignments with accuracy and efficiency is seeking to obtain a challenging

position as a Medical Administrative Assistant in an office environment

where I can utilize and enhance my skills.

Core Competencies Include:

. Microsoft Word

. Microsoft Excel

. Microsoft Access

. Med-Soft

. Centricity

. DOS

. Data Entry

. Office Clerical

. Customer Service

. Leasing Consultant (1yr)

. Medical Receptionist/ Patient Scheduler

. Medical Claims Billing Specialist

. Medical Records/ File clerk

. Coding Specialist

. HR Assistant /Call Center

. ICD-10

. CPT-4

. Organizational and Office Development

. Verbal and Oral Communication

Career Highlights

. Center For Employment Training- Outstanding Certificate of Attendance,

Recognition Of Achievement in Competency Completion, Medical Adm.

Assistant Durham, NC

. Heartland Home-Health and Hospice Administrative Volunteer/ Externship-

Certificate Of Completion Level 1, Raleigh, NC

. EDS Inc. Medical Inquiry Specialist- Certificate of Achievement in

Medical Claims Inquiry Billing Specialist Clarkston, Ga.

. H&R Block, Certificate of Completion in Skills for Success /Client

Services

Durham, NC

PROFESSIONAL EXPERIENCE

APPLEONE STAFFING AGENCY; RALEIGH, NC

03/ 2014 - 09/2014

ADMIN ASSISTANT- PART-TIME: CITRIX INC.

. Assisted with front desk daily operations, filing documents,

scheduling appointments in MS Outlook, book meeting.

. Responsibilities consisted of answering incoming call in a

professional manner, re-routing calls to requested dept. or staff

members.

. Responsible for incoming and outgoing mail distribution, along with

FedEx, USPS and UPS deliveries.

. Notified staff members by e-mail of all deliveries and keyed in

tracking information in the system.

. Responsible for registering visitors for interviews or meetings.

. Assisted with visitor check in and checkout processed and issued

employee security badges.

. Notified Safety and Security of any issues with employee accessing

entrance into internal and perimeter doors.

. Assisted as a floater during lunch hours for staff members.

. Assisted with projects delegated by supervisor.

BELCAN STAFFING AGENCY; CLAYTON, NC

09/2013 - 01/2014

HR ASSISTANT/ FILE CLERK: GRIFOLS INC.

. Responsibilities consisted of assisting HR Dept. in a professional

manner.

. Assisted HR Recruiters with processing new hire packets.

. Researched data base to access employee files on employment status,

active or termed.

. Responsible to creating new employee files and maintaining accuracy

for current files.

. Made copies of resumes, applications and offer letters for all

employment centers and depts., corp. and local offices.

. Requested missing documentation for new hire packets from center mgrs.

local and corp. offices.

. Extensive communication with all branch locations, by e-mail or via

phone.

ON ASSIGNMENT HEALTHCARE STAFFING AGENCY; RALEIGH, NC

01/2013 - 9/2013

POST-OP COORDINATOR/ PATIENT SCHEDULER

. Scheduled and confirmed patient appointments daily.

. Responsible for an accurate accounting of missed, cancelled or non-

compliant patient accounts.

. Maintained daily appointment schedule by communicating with office

staff for appropriate office flow.

. Answered patient urgent inquiries by e-mail submission to patient's

nurse and physician.

. Verified insurance eligibility.

. Keyed in patient information.

. Contacted patients for continued post-op care.

CHILDREN'S DEVELOPMENTAL SERVICE AGENCY; DURHAM, NC

2/2012 - 09/2012

MEDICAL RECORDS CLERK

. Responsibilities consisted of answering chart request and pulling

charts of patient medical information in accordance to HIPAA Laws and

regulations.

. Initiates the medical chart, and responsible for routing the chart to

the appropriate personnel.

. Sorted and filed active and in-active charts daily, made sure all

documents and documentation were located in proper section of patient

charts.

. Inserted any lab results or other medical results needed for review

by the provider as per policies and procedures established by NHSI and

in accordance with licensing and regulatory requirements or as

instructed by the staff.

. Checked for patient identifying information on all documents of

eligibility in coordination with established policies made sure that

payer information was correct and located properly in chart.

. Responsible for inserting all other documents in patients' charts in

accordance with program requirements, policies and procedures

established at the direction of the clinical staff such as:

Service Coordinators, Speech Path., Physical Therapist etc.

. Implemented Report Mailing according to clinical, medical and therapy

services rendered per Service Coordinators.

. Responsible for all in-coming and out- going charts to other records

facilities and filing.

. Filed all closed charts to archives, created new charts as requested,

retrieved and processed re-referral chart request.

. Processed medical charts for State Audits.

. Processed all records requested from other facilities.

FEELNG GREAT SLEEP MEDICAL CENTER; DURHAM, NC

6/ 2011 - 11/2011

CUSTOMER CARE/ PATIENT SCHEDULER, P/T

. Greeted and scheduled initial and reoccurring patient appointments,

confirming demographic information and recorded updates into perfect

care system.

. Ensured all perfect care information is accurate when scheduling

patient appointments.

. Obtained authorizations, CMN's and verified all insurance coverage

for all sleep studies, new pap set-up, cpap/ bipap supplies, other DME

services, and physician consultations.

. Mail questionnaires and appointment information to patients,

confirmed appointments.

. Answered incoming calls, directed calls, took messages, and assisted

with directing patients to appropriate destinations.

. Provided coverage as needed for other personnel.

Northgate Associates; Durham, NC

8/ 2008 - 1/2010

Customer Service Sales Associate

. Assisted with customer inquires in a professional courteous manner.

. Responsibilities consisted of handling incoming calls and transferred

calls to requested depts.

. Assisted with incoming/ outgoing faxes and copier request.

. Assisted with gift-wrap and gift-card request.

. Handled cash, check, debit/credit card transactions.

. Responsible for assisting with monthly sales reports.

. Responsible for accurately following closing procedures at the end of

shift.

Dealers Supply Co. Durham, NC

2/2007 - 2/2008

Front desk Receptionist

. Responsibilities consisted of greeting client/customers in a

professional manner.

. Answered calls using a computerized multi-line switchboard.

. Transferred incoming and inter-office calls to appropriate depts. in a

timely manner.

. Handled all incoming- outgoing mail, faxes and invoices sorted and

distributed to proper depts.

. Researched client accounts in computer system as requested.

H&R Block Inc. Durham, NC

10/ 2006 -

4/2007

Seasonal Tax Associate/ Client Services, P/T

. Responsibilities consisted of greeting client in a professional

manner.

. Interviewed clients for tax return eligibility.

. Assisted with tax inquiries.

. Prepared tax return upon client request.

. Scheduled client appointments.

. Assisted in resolving pending, rejected and denied tax return issues.

Sears Inc. Durham, NC

10/ 2006 -

2/2007

Seasonal Sales ASSOCIATE, P/T

. Responsibilities consisted of greeting in-store customers in a

professional manner.

. Assisted interested customers with Sears Home- Improvement products

and information.

. Advised customers on installation policy and procedures.

. Submitted a report log of all scheduled appointments at end of shift.

Hollywood Entertainment inc; New Bern, NC

2/ 2004- 6/2006 Customer

Service Sales Associate, P/T

. Responsibilities consisted of greeting in-store customers in a

professional manner.

. Advised customers on new releases and date.

. Assisted customers with locating video rentals in a sufficient manner.

. Processed customer video purchases using cash, debit/credit card

transactions using a computer register.

. Properly stocked shelves and assisted with monthly store inventory.

. Responsible for properly following closing procedures at the end of

shift.

Eds inc; Clarkston, GA

3/1995 - 9/1997

medical claims Billing/ inquiry specialist

. Responsibilities consisted of greeting and assisting Ga. Medicaid

providers in a professional manner.

. Duties consisted of extensive interaction with medical providers in

researching medical claims and giving status on claims.

. Advised on paid, denied and rejected claim status.

. Coded and processed medical claims electronically using ICD-9/ CPT

codes.

. Assisted providers on proper billing and re-submittal of claims.

. Advised on precertification approvals and eligibility status.

Education

Center For Employment Training, Durham, NC

2011

Medical Administrative Assistant

Melrose High School; Memphis, tn

1982

High School Diploma

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