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Customer Service Human Resources

Location:
Columbus, OH
Posted:
December 05, 2014

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Resume:

ASHLEY K. MCCORMICK

**** ***** **** **** ********, Ohio 43232 614-***-**** acgx6s@r.postjobfree.com

EDUCATION

The Ohio State University, Columbus, OH

Bachelor of Science in Business Administration, Spring 2011 Graduate

Major: Human Resources

1. 2.5 yrs Human Resources Exp. 5. 2 yrs Accounting /Payroll Exp. 9. 4 yrs of Administrative Exp.

2. Onboarding Preparation 6. Microsoft Office Expert 10. Employment Law

3. Behavioral Interviewing 7. Attention to Detail 11. Planning & Organizing

4. Customer Service Relations 8. Problem Solving 12. Professional Presentation

PROFESSIONAL EXPERIENCE

WOW! Internet, Cable, Phone Human Resources Specialist May 2014 Present

Managed high volume level of recruiting process by interviewing applicants, analyzing responses, evaluating

Assessment tests, scheduling 2nd interviews, verifying references, initiating background checks, and drug test,

extending offer letters and updating information in HRIS applicant tracking system

Developed creative recruiting strategies to attract qualified candidates to meet customer demands, discussed

services, resolve issues, maximize level of customer experience and relationship building

Conducted New Hire Orientation for new employees. new hire personnel files, on boarding packets, and

conducted orientation presentation for new associates regarding Employee Handbook, Compensation and Benefits,

ADP, I 9, W 4forms, Direct Deposit, Attendance Program, Labor Laws, Safety and Compliance

Maintained entire Columbus area employee files involving payroll allowance and deductions, disciplinary

actions, employment verifications, accident/ injury reporting, medical documentations, benefit changes, tuition

reimbursements, sales incentives, employee service requests, uniform and supply ordering

Nesco Resource HR Staffing Specialist January 2014 May 2014

Responsible for sourcing high volume level of candidates for temporary, temporary to hire, or direct hire

opportunities, scheduling interviews, sending offer or rejection correspondence, and updating HR database

Structured job orders from client companies, gathering pertinent data including start date and time, length of

assignment, skills required, specific software knowledge required, essential functions of job, and report to supervisor

and work hours to administer to new hire candidates

Ensured accuracy of new hire paperwork, distributing benefit packages, I9, W 4 forms, skills assessment tests

and drug screenings for potential candidates on assignment

Macy’s Inc. Executive Sales Manager June 2012 January 2014

Participated in the recruitment and on boarding process of building a qualified team of selling associates

through conducting interviews for candidates, recruiting at college fairs, providing orientation details and formal

training

Assisted the Human Resources Manager as a liaison for my area associates by coordinating distribution of all

HR related communication, arranging weekly schedule compliance, manually updating timesheet changes for payroll,

and inputting additional hours for on call associates daily

Worked closely with associates to drive scorecard results, through consistently providing fast feedback and

coaching associates to deliver effective selling behaviors resulting in high customer engagement

Planned and executed entrepreneurial promotional events for my selling areas to achieve sales plan

Aerotek Staffing- HR- Internal Recruiter Intern March 2012- June 2012

Partnered with Senior Internal Recruiters to define hiring needs to identify talent gaps, set hiring goals and implement

recruiting action plans

Executed recruitment assignments including sourcing, pipeline development, conducting preliminary phone interviews,

served as representative for college career fairs and acted as point of contact for our office and candidates concerning internal

hiring and staffing matters

Maintained accurate communication and well-ordered documentation for scheduling interviews, sending offer/rejection

correspondence, updating HRIS database and providing support to staffing team when needed

Supported the HR business strategy through planning and execution of employee relation recruitment events at college career

fairs



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