Dwayne L. Johnson

PO Box ***

Iselin New Jersey *8830

973-***-****

acgx65@r.postjobfree.com

PROFESSIONAL SUMMARY

Efficient and effective operations professional with ten plus years of

experience managing internal and external business relations and special

projects at the mid-and upper-management level. Detail oriented with

excellent organizational, communication and writing skills. Strong problem

resolution abilities and an ability to build relationships at all levels.

EXPERIENCE

Tyco Advanced Services 10/2012 -

12/2013

Client Service Coordinator Lead, New York, New York

. Managed a base of client accounts ranging in size from small

businesses to international corporations to ensure satisfaction with

Tyco's security products

. Monitored equipment replacement and service requests from clients to

ensure tracking, dispatch and resolution of issues

. Managed equipment inventory to determine additional in-house supply

needs and ordering frequency

. Communicated directly with clients to confirm service needs and update

on service requests

Social Service Employees Union Local 371

11/2008 - 01/2012

Insurance Claims Examiner, New York, New York

. Responsible for verifying eligibility for dental and vision services

provided to the union's 25,000 employees.

. Reviewed x-rays and other dental and vision documentation to ensure

services performed were covered under the unions benefit plan.

. Complied with HIPAA requirements to ensure sensitive information would

not be disclosed.

. Confirmed payments for services listed on dental and vision claims

could be paid to the healthcare providers.

. Sent communication to healthcare providers to indicate payment

disposition.

. Contacted employees to explain non-covered services and explain claim

denials.

. Assisted in managing receptionist duties including managing 20+ phone

lines, greeting clients, sorting mail, opening mail office supplies,

inventory, metering mail, sending and receiving FedEx, UPS mail

packages

. Acted as a liaison between all departments to ensure proper

communications and continuity of company practices and procedures

. Scheduled and organized agendas for all intra- and inter-departmental

meetings.

Ernst & Young 10/2007-

03/2008

Administrative Assistant/Mail Clerk, Secaucus, NJ

. Used Pitney Bowes Machine to sort and separate deliveries, 1st Class

mail, Fed Ex, UPS, DHL for departmental receipt

. Assisted Network Consultant with the daily functioning of both copiers

& printers

. Provided high-level administrative support to facilities manager with

demonstrated ability to improvise, improve procedures, and meet

demanding deadlines of special projects

. Administratively coordinated the transition of 1400 employees from

Lyndhurst, NJ facility to Secaucus NJ

. Ensured clients received excellent customer service on- and off-site

before and after company meetings through courtesy calls, effective

planning and follow up, and availability of needed resources for

meetings

Pitney Bowes Management Services 03/2004-

04/2007

Office Services Manager, Jersey City, NJ

. Collaborated with outside vendors, accepted daily deliveries from

different couriers, and transmitted them efficiently throughout the

agency

. Tracked all incoming and outgoing mailings to insure proper location

and progress of deliveries

. Reproduced organization's projects and training materials, binding,

and collating for meetings and appropriate company distribution

. Provided high-level administrative support to facilities manager with

demonstrated ability to improvise, improve procedures, and meet

demanding deadlines of special projects

Canon Business Solutions 12/2001-

11/2003

Copy Services Operator, Woodcliff Lake, NJ

. Received and ensured accurate and timely distribution of all incoming

mail within the organization

. Directed business relations and distribution of company literature to

facilitate meetings and client needs

. Received and prepared packages and letters for internal and external

deliveries

TECHNICAL SKILLS

Detailed knowledge of MS Office Suite including MS Word, Excel, Outlook

etc.

EDUCATION/TRAINING

Jersey City State College, Jersey City, NJ

1990-1991

Completed coursework towards Bachelor of Science Degree (Criminal Justice,

English, & History Courses).

United States Marines 1986 - 1990

Lance Corporal in U.S. Marines based in Camp Lejune, NC.

Hillside High School, Hillside, NJ

1982 - 1986

Received High School Diploma

References Available Upon Request

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