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Customer Service Management

Location:
Brooklyn, NY
Posted:
December 05, 2014

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Resume:

JEFFREY A. ABRAMOVITZ

781-***-****

acgx3d@r.postjobfree.com

VICE PRESIDENT/SENIOR MANAGER

Progressive leader with a broad base of financial and business acumen and successfully manages profit and

loss statements for multiple departments. Versatile personality and effectively communicates with staff,

managers and executives to achieve desired results. Resourceful in providing strategies for increasing

revenue and reducing costs. Subject Matter Expert related to facility, project, occupancy and move

management. Clients include: HSBC, RBS Citizens, NCR, JPMC, Ally Financial, SAIC, CSC, Verizon,

GSA, Mead Westvaco, Cisco, Harvard University, CareFirst, Inc., International Monetary Fund and MITRE

Corporation.

Financial/P&L Management / Project Management / Program Management / Account Transition / Fortune 100

Experience / Transformation / Change Management / Process Analysis and Improvement / Strategic Consulting

/ Move Management / Facilities Management / Space Management / Six Sigma Green Belt

PROFESSIONAL ACHIEVEMENTS

Jones Lang LaSalle, Boston, MA

2009-2014

Financial and professional services firm specializing in real estate services and investment management.

Vice President

§ Subject matter expert (SME) and lead for new account transition/services implementation for occupancy

programs, including process documentation, implementation, and staffing. Working with new account

teams with recruiting, on-boarding, management and training for new staff.

§ Completed account reviews to provide strategy to improve process and slashed costs to meet client

needs. These changes include developing and implementing industry best practices, process updates,

change management, technology improvements, and staffing changes to maximize profit and client

satisfaction.

§ Overall P&L management and accountability, including budget and reforecast, contract management,

SOX compliance, invoicing, A/R, A/P, and monthly variance and analytics.

§ Provide insight for new business development and sales, improvement to process, tools and technology

to ensure consistent service delivery across the Americas platform.

Vice President/Finance Director 2008-2009

§ Finance lead for the New England Market, with primary lines of business: leasing brokerage (tenant

representation and agency), property management, project management, construction and capital

markets.

§ Manage business units with annual revenues of approximately $155M in New England.

§ Oversee clients with contracts up to $50M.

§ Act as a key advisor to the Regional Manager and members of the executive management teams in

running the business to achieve desired business goals and strategic initiatives.

JEFFREY A. ABRAMOVITZ

Regional Operations Manager 2005-2008

Finance

§ Prepare and manage two multi-million dollar budgets simultaneously including reviewing, adjusting,

re-forecasting and monitoring spending activity.

§ Produce timely and accurate monthly financial statements and provide analysis on revenue, schedules,

labor reports and expense review. Contribute to the completion of monthly balance sheet

reconciliations and quarterly audit work papers.

§ Ensure compliance with SOX internal control procedures. Produce and analyze variance reports and

performance metrics for business operations management teams.

Operations

§ Develop internal controls with management staff. Create self-service technical training on modules that

include sexual harassment, reporting structures, recording billable hours, submitting expenses and

creating and managing contracts.

§ Collaborate with the management team on the development of fee structure, proposals, pricing models

and contract review. Work with the legal team on reviewing contracts for liability risk mitigation.

§ Determine return on investment for marketing programs and work with management on program

improvements and reduction in order to increase business units overall revenue.

§ Instrumental in two major acquisitions: Spalding & Slye and The Staubach Company. Responsible for

over $100M in assets.

Impronta Italgraniti USA, Springfield, Virginia

2000–2005

Italian ceramic tile manufacturer.

Vice President, U.S. Operations

§ Directed financial operations, with full profit and loss responsibility, as well as responsibility for

human resources, inventory and customer service for the U.S. subsidiary of two ceramic tile

manufacturers located in Italy.

§ Managed complex inventory, product orders, shipping and receiving, and compliance with U.S.

Customs and freight regulations.

§ Prepared forecasts and annual budgets in excess of $4M.

§ Contributed to average sales increase of 15% annually by conducting seminars for the sales and

architecture teams on how to present products to individual distributors.

Operations Manager (1998 – 2000)

§ Managed financial and accounting operations, including accounts payable, accounts receivable, payroll,

reviewed and filed corporate tax returns annually.

§ Coordinated product importation and freight. Supervised warehouse operations, warehouse staff and

$2M in inventory.

EDUCATION

Edinboro University of Pennsylvania, Edinboro, Pennsylvania

Bachelor of Science in Accounting

Six Sigma Green Belt

TECHNOLOGY

SharePoint, PeopleSoft, Excel (advanced knowledge), MS Word, MS PowerPoint, MS Visio, AutoCAD, FM

Systems, 360 Facility and related facility related CAFM and work order related software



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