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Customer Service Sales

Location:
Philippines
Posted:
December 03, 2014

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Resume:

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Personal Statement

Looking for a job opportunity with a highly reputation organization where

it's suitable for my skills. I am an enthusiastic individual with ability

to communicate well at all levels. Gain a wealthy business experience

during my career. I am an accomplished, self-motivating and conscientious

team member with dedication and commitment to see goals and targets come to

fruition. I have a practical knowledge of Projects Implementation and taken

the necessary actions to proceed a highly performance. Significant

experience in coordinative role to meet the require plans and the agenda. I

am a dynamic team player who considers the successful achievement of the

responsibility objectives to be paramount.

Personal Data

Age : 36 Contact Info:

Date of Birth: March 8, 1978 Address : Block 24 Lot 8 Celina

Homes 2 Deparo

Civil Status : Single Novaliches Caloocan City

Height: 5'4 email Address :

acgwys@r.postjobfree.com

Weight : 125 LBS. Mobile No. (s): (63)

999******* / (63-916*******

Work Experiences

. Premium Logic Group of Companies

Event Specialist/Marketing Officer: October 2012 - June 2014

Premium Logic is leading computer distributors and systems integrators,

Premium PC Group of Companies, boasts of the widest reliable brands of

computer products and services of the highest quality at very low prices.

Formed in 2001 under the original name West Avenue Computer Center, Premium

Logic started out as a computer-retailing business with a vision to deliver

utmost customer satisfaction at competitive prices without compromising

quality. As such, this immediately impacted on its clientele base and soon

thereafter, the Company expanded operations by offering systems integration

solutions and internet telephony as well.

Despite the rapid pace in the information technology industry, Premium

Logic has managed to keep abreast of the competition. Offers products in

offices and service centers manned by dedicated and well-trained personnel

to serve individuals, professionals, business offices, government entities,

commercial establishments, schools, Trade shows, and Mall Events.

Event Planning and Production

. Securing the trade show venue

. Arranging accommodations and transportation for participants

. Setting up a system and managing the registration process

. Determining arrangements for exhibits and displays

. Handling the marketing and promotion of the event

. Evaluating the event after its completion

. Global Visions Events and Marketing Inc. Philippines

Project Officer (In-Trade): August 2011 - 2012

In-store managing with Brand Ambassador is responsible for providing

outstanding customer service, building individual and the vendor line sales

volumes, establishing and maintain customer relationships working

effectively with other team members and establishing a project with

accountability while demonstrating consistent adherence to company standard

and procedures. Additionally, the Brand Ambassador will drive the business

of a specific vendor line by focusing on client development, communication

of vendor initiatives and leading developing the line business.

Marketing Coordination

. Prepare trade promotional plan in designated channels with crucial

customers.

. Coordinate media placements, public relation programs, host events,

food shows and participate in all community events.

. Provide marketing assistance to sales team through answering clients

and product inquiries.

. Ensure to travel as required to participate in relevant food shows

exhibition.

. Lead retail channel's trade marketing strategy development to

accomplish defined business objectives throughout product categories.

. Head responsibility to manage and monitor Trade Marketing Investments

as well as initiate execution.

. Prepare trade promotion plans with main customers.

. Coordinate communication of price, product and pack changes.

. Develop, supervise and improve procedures to link entire marketing

activities with sales team activities.

. Perform closely with CSO as well as Brand Manager to enhance processes

linking corporate brand building activities as well as Product

Development activities with Sales activities.

. Coordinates activities associated to organization participation at

tradeshows or events.

. APRG (Asia Pacific Research Group) Hong Kong

Customer Service Representative - March 2006 - March 2010

APRG is an independent market research company covering the emerging

markets in Asia Pacific.

Since 1995 we have focused on emerging market research for the IT and

telecommunications market.

Countries we cover on a regular basis include China, Indonesia, India,

Malaysia, Philippines, Thailand, and Vietnam.

We provide analysis of key ICT sectors in Asia such as Information

Technology, Call Center and BPO Services, mobile services, cloud services,

Hardtop and Big Data, and enterprise Data Center trends.

. Attracts potential customers by answering product and service questions;

suggesting information about other products and services.

. Opens customer accounts by recording account information.

. Maintains customer records by updating account information.

. Resolves product or service problems by clarifying the customer's

complaint; determining the cause of the problem; selecting and explaining

the best solution to solve the problem; expediting correction or

adjustment; following up to ensure resolution.

. Maintains financial accounts by processing customer adjustments.

. Recommends potential products or services to management by collecting

customer information and analyzing customer needs.

. Prepares product or service reports by collecting and analyzing customer

information.

. Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus,

Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone

Skills, Resolving Conflict, Analyzing Information, Multi-tasking.

. Connect Asia LTD. Hong Kong

Position: Secretary/Receptionist - January 2004 - January 2006

Asia's first platform to provide companies, asset managers and investors

with free environment, social and governance (CA) research, data and

content on Asian companies. The platform will act as a regional research

hub, providing the market with free company CA performance reports and CA

data, along with regular content such as research papers, articles and

market events.

. Conducting market research and in turn helps executive in making

important business decisions.

. Updating executive about appoints with various clients.

. It is executive assistant's duty to make sure all the reports and data

files are arranged in a perfect manner so as to avoid any

inconvenience in business matters

. Ensure client's satisfaction with company services is one of the main

responsibilities of an executive assistant.

. If any changes happen in company rules then executive assistant is the

one who need to acquire complete knowledge about all the changes taken

place so as to update the staff members.

. Staff meetings on behalf of manager or supervisor.

. Performing managerial duties in absence of manager is also one of the

main duties of an executive assistant.

Education and Trainings

STI College

Bachelor of Science in Computer Science

1995 - 1999

MLM Pinoy

Developing Marketing Network and Workshop seminar

November 5 - 15, 2010

Human Factor Training and Consultant Cebu City

Customer service Training (Developing Leadership)

December 3 - 5, 2010

Qualification & Skills

. Knowledge of scheduling, box office operations and contract

administration.

. Knowledge of supervisory practices and principles.

. Skill in public relations and handling complaints.

. Skill in organization in order to coordinate several events

simultaneously.

. Skill in both verbal and written communication.

. Ability to work effectively with promoters, sponsors, event planners,

various group representatives and the general public.

. Ability to direct the work of others during events.

. Performed general secretarial duties, including - scheduling meetings,

appointment, faxing and mailing.

. Provide effective and timely resolution of a range of customer

inquiries.

. Strive for one-call resolution of customer issues.

. Handled a high influx of inbound calls within a dynamic call center

environment.

. Managed multiple priorities and maintained effective results in a

quota driven workplace.

. Responded to customer inquiries and requests and resolved issues

efficiently and professionally.

. Knowledge of MS office and the operation of standard office equipment.

. Ability to handle several situations at once with confidence.

. Flexibility and adaptability

. Organizing and planning skills

. Attention to detail

. Stress tolerant

. Work under- pressure

Accomplishment

. Member of a National Red Cross Philippines

. Voluntary Member of Children's Cancer Foundation Philippines

. Board Member of Philippine Mountaineer Association

. Secretary for Jose P. Laurel Alumni Foundation

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Connie Almodovar Reyes

. Team Player [pic] Self - Starter [pic] Optimist



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