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Customer Service Sales

Location:
New York, NY
Posted:
December 02, 2014

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Resume:

BRIAN M. DANDENEAU

* ************ **

Huntington Station, NY 11746

631-***-****

acgwwt@r.postjobfree.com

CAREER OBJECTIVE: To secure a position in an organization in the financial services industry where I

can utilize my education and knowledge to make an impact on the success of my employer.

EXPERIENCE:

1/10 to Present

BANK OF AMERICA, Manhattan, New York

AVP/ DE Mortgage Underwriter – Underwrite loan files to determine compliance with

company and investor guidelines. Assess an individual's creditworthiness while adhering to

all regulatory and compliance requirements. Provide support to internal staff and sales

associates to assist with loan scenarios and questions. Perform final approvals and

reviewing the entire loan file through verification processes. Extensive knowledge of FHA,

3/08 to 12/09 Conventional, MHA, MHP, and SONYMA guidelines.

LEND AMERICA, Melville, New York

Mortgage Specialist – Promoted loan services through public contact and referral based

lead sources. Developed client relationships through exemplary customer service skills.

Worked closely with clients and described residential loan benefits and features. Pre-

qualified and pre-approved applications, and evaluated client credit history. Ensured full

data collection, application completion, and client satisfaction. Provided information to

borrowers and related parties about loan options, documents, and other requirements

7/07-10/07 necessary to close the loan.

MORTGAGE CONCEPTS, Bohemia, New York

Loan Opener – Responsible for entry of loan application information into computer

database. Created and maintained computer generated sales tracking information for internal

management use. In charge of training new regional offices to use database software system

9/05-5/07 for data entry of new loan submissions.

WILMINGTON FINANCE INC., Melville, New York

Processor’s Assistant – Total responsibility for supporting all mortgage processors in the

NY region. Primary liaison to mortgage brokers, vendors, and corporate staff including

customer service. Coordinated preparation of loan documentation packages. Generated all

vendor created reports for internal management use. Designed, implemented, and conducted

new employee orientation and training classes and conducted facilitated corporate training

courses. Created marketing materials for new sales staff. Installed computers, company

software, and printers as well as performed basic computer trouble-shooting and

maintenance in coordination with the corporate IT department.

EDUCATION:

2001 – 2003

State University of New York, Stony Brook, NY

1998 – 2001

B.A. in History

Suffolk Community College, Brentwood, NY

A.S. in Liberal Arts, Dean’s List



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