Mark Smith

*** *. ******

Riverside, IL *****

acgwr5@r.postjobfree.com

773-***-****

IT Manager

Highly self-motivated and goal-oriented professional with over 15 years

combined experience in advanced network and computer diagnostics.

Excellent problem-solving and abstract thinking skills with proven ability

to identify a problem, analyze possible solutions, and determine the best

course of action to meet stated objectives.

Technical Experience

Operating systems: Windows 2003/2008 /2012 server, Win7, Win8, Linux and

Mac OSX

Vendors: Microsoft, Citrix, Symantec, VMware, Trend-Micro, Adobe, Shortel,

Apple, Cisco, Dell, HP, Hardware: Printers, servers, workstations, Wireless

AP, storage devices, firewalls, routers and switches

Network Essentials \Apps: TCP/IP, VPN, VLAN, DNS, DHCP, AD, Exchange, WAN,

FTP, SQL, vSphere, Hyper-V, VOIP (Cisco Unified Communications Manager)

Professional Experience

9/11-present Alzheimer's Association-Chicago, IL

Sr. Manager, Information Technology

? Support IT operations that include hardware, software, network and voice

for 6 offices.

? Responsible for server configuration, management and maintenance

(physical/virtual).

? Direct technological research by studying organizational goals,

strategies and policies.

? Review contracts and make informed decisions with vendors and

contractors.

? Monitor bandwidth utilization, security and make recommendations to keep

a stable network.

? Develop, maintain, and test disaster recovery plans

? Manage operational costs with relation to purchases, maintenance and

upgrades.

? Able to clearly communicate with business and technology staff to develop

and evaluate technical

specifications.

2/08-8/11 School Health Corporation-Hanover Park, IL

Voice and Network Technician

? Program, analyze and troubleshoot problems related to telecommunication

system

? Monitor network performance and document any changes

? Develop IT procedures that allows end-users to be safe and efficient

? Responsible for firewalls, Terminal, SQL, Exchange and ISA servers

? Stage, configure desktops, terminals, laptops and peripherals

? Provide level 1 and level 2 support for all incoming technical support

requests received from internal and remote users related to hardware,

software, network and ERP issues

? Maintain Hyper-V virtual environment

8/07-10/10 Butler School District #53-Oak Brook, IL

IT Consultant (Part-Time)

? Design and support diversified networks for multiple schools

? Troubleshoot all software, hardware and network issues

? Manage Watchguard and Barracuda firewalls

? Work closely with Technology Director on grants and proposals

? Train support staff and teachers on technology upgrades

? Responsible for inventory, equipment purchases and all technical

documentation

? Maintain Active Directory, email, database, file and web servers

? Perform daily backups / restores

9/92-2/08 Tukaiz Communications-Franklin Park, IL

Project Manager / Network Administrator

? Manage multimillion dollar digital print projects for State Farm

? Pioneer innovative team to create techniques to expedite workflow,

simplify processes and reduce operating cost

? Complete all projects within contracted periods

? Develop project plans, schedule and hire staff

? proficiently installed software, hardware, and upgrades

? Maintained daily archives

? Retained inventory and purchased high-end equipment.

? Responsible for FTP and E-mail services

? Restored files utilizing Backup Exec and ARCserve for Windows NT/2000

Certifications

? Network+

? A+

? MCSA \ CCNA (pursuing)

Education

? BA Computer Science, Robert Morris University

Chicago, IL

? A.A.S. Computer Information Systems, Triton Community College

River Grove, IL

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