**** ****** **.

Houston, TX *****

832-***-****

acgwlg@r.postjobfree.com

Makaza Dinnard

Objective

Looking for the position of Sales Manager with a reputed organization

Education

**** ***, Management Information Systems: Midwestern State University, Wichita Falls, TX

Trained in Systems Analysis, Access, Visual Studio.NET, Database and SQL, Networking

Design, E-Commerce, Word, Visio, Excel and Project Management

Skills

Strong analytical and organizational skills

Extremely productive in a high volume, high stress, environment

Excellent interpersonal skills, phone manner, and office etiquette

Proficient with Word, WordPerfect, Excel, and PowerPoint

Proven leadership and managerial skills

Goal oriented and a self-starter

Data entry and files maintenance

Experienced in quality assessment

Experience

2013 – Travel Counselor: Vacations To Go, Houston, TX

High energy sales agent taking inbound calls

Above 30% close ratio; among highest in company

Answer calls with upbeat attitude and deliver excellent customer service

2012 – 2013 Team Lead: GoDish, Houston, TX

Highest earner in my department selling satellite tv

Sold multimedia and data products for Telecommunication companies

Commission only based company earning $6000 a month

Lead sales effort in my entire department and appointed team lead

2011 – 2012 Assistant Manager: RadioShack, Houston, TX

Built loyal customer base by creating long-term relationships

Assisted in achieving and exceeding store sales and profit targets

Support the Store Manager in recruiting, hiring, and retaining top tier talent

Effectively balance personal sales and profitability goals, associate sales coaching, and the

management of the business

Lead sales efforts in the absence of the Store Manager

2008 – 2011 Manager: Portrait Innovations Inc., College Station, TX

Customer service

Prepared work schedules for entire office staff

Supervise the sales floor to ensure that all associates are achieving their goals via selling,

servicing customers, and maintaining all company policies

Responsible for bank deposits, ordering and managing office supplies and equipment

maintenance

Lead the store team to meet and exceed customers' expectations

Answered inbound calls in support of customer needs

Develop promotable talent to match the business needs in the store

Handled all customer disputes

Responsible for hiring and training all full-time and part-time employees

2007 – 2008 Studio Associate / Assistant Manager: Portrait Innovations Inc., Sugar Land, TX

Assisted manager in all roles performed

Maintained highest sales average in studio

Assist in management of inventory

Promoted to assistant manager after six weeks of employment

2007 – 2007 Harcourt Assessment Analyst: Randstad, Houston, TX

Math assessment scorer

Corrected standardized tests for Maryland high schools

2002 – 2004 High School Tutor: Lee College, Baytown, TX

Tutored high school students in English and Math

2000 – 2002 Benefits Payroll Clerk/Customer Rep: Dominica Social Security, Roseau, Dominica

Customer service representative

Computed and processed social security payments

Maintained files of beneficiary’s records

Quality assessment and verification of records

Assisted in promotional activities and insurance marketing

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