Michael Scott Suttle

acgwfr@r.postjobfree.com

**** ***** **. 419-***-****

Wakeman, Ohio 44889 Cell 419-***-****

EDUCATION

Columbus State University Columbus, Ohio

Associates of Science in Business Management and Marketing with 3.7

GPA

Elyria High School Elyria, OH

High School Diploma

EXPERIENCE

08/2011 Horvath Roofing Inc. Huron, OH

11/2014

Head Salesperson

• Sell Roofs

• Measure Roofs

• Create and Receive Financial Reports

• Schedule appointments

• Customer Service

• Schedule Installers

• Creating job profit statements

• Training new salespersons

• Ordering Materials and scheduling arrival

• Receiving Payments

• Overseeing Quality control

• Conducting Warranty Inspections

• Ordering Warranties From Manufacturers

• Taking photos of Jobs Pre and Post

• Ensuring Customer Satisfaction

3/2011- Rick Case Hyundai & Mitsubishi Lorain, OH

08/2011

Sales & Internet Sales Associate

• Floor sales

• Monitoring Internet

• Follow up on internet and traditional sales leads

• Processing sales

• Customer Service

• Leasing Cars

• Writing phone dialogs

• Completing sales reports

08/2009 United Property Management Lorain, OH

Property Manager

to 02/2010

• Responsible for day to day operations of a large apartment complex

(Chapel Hill Apartments in Kettering, Ohio)

• Scheduling employees and subcontractors

• Payroll

• Maintaining a business bank account and petty cash

• Processing rent and other transactions

• Problem solving

• Leasing apartments

• Hiring and firing of staff when necessary

• Sending and receiving many reports

06/2006 The Suttle Touch Fort Worth, TX

President

to 08/2009

• Executed daily operations of a flooring installation company

• Established policies and maintained them

• Reviewed activity reports and financial statements to progress

status of financial plans

• Was instrumental in sales and installation of projects.

• Revised objectives and plans in accordance with current conditions.

• Trained and managed employees and provided significant improvements in

their productivity.

• Supervised and managed contractors and sales people.

• Planned industrial, labor and public relations policies designed to improve

company's image with customers, employees and public.

• Supervised many employees, scheduled work hours, resolved conflicts,

determined salaries.

11/1997 Lowe's Hurst, TX

Zone Manager

to 06/2006

• Instructed staff on how to handle difficult and complicated sales.

• Executed daily operations of many departments.

• Formulated pricing policies for merchandise, according to profitability

requirements.

• Estimated consumer demand and determined the types and amounts of

goods sold.

• Was instrumental in new store openings as district trainer.

• Reviewed inventory and sales records to prepare reports for management

and budget departments.

• Trained employees in customer service.

• Established and implemented policies, goals, objectives and procedures for

their department.

• Supervised and managed sales staff, customer service associates and

stockers for a large retail firm.

• Supervisor of dozens of employees, scheduled work hours, resolved

conflicts, determined salaries.

• Inventoried stock and reordered to maintain a specified level.

• Conferred with company officials to develop methods and procedures to

increase sales, expand markets, and promote business.

• Successfully handled customer complaints.

• Structured and maintained a healthy work environment.

• Spearheaded safety efforts.

• Provided customer service by greeting and assisting customers, and

responding to customer inquiries and complaints.

• Kept records of purchases, sales, and requisitions.

• Directed and supervised employees engaged in sales, inventory-taking,

reconciling cash receipts, and in performing services for customers.

• Responded to written, computer generated and telephone orders for

products.

• Monitored sales activities to ensure that customers received satisfactory

service and quality goods.

• Planned and coordinated advertising campaigns and sales promotions, and

prepared merchandise displays and advertising copy.

• Enforced safety, health, and security rules.

• Planned and prepared work schedules and kept records of employees' work

schedules and time cards.

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