James D. Everett

Svc Delivery Manager

Summary of Qualifications

Over 28 years of IT experience in computer operations, operations management, Help Desk Management, IT

Security and Software Consulting experience. Experience working in multiple US locations (Texas, Kansas,

Missouri, New Mexico, Hawaii, Alaska & California), as well as overseas locations (Germany, England, Korea, &

Guam).

Key Experience

HP Enterprise Services Manager – Core Technologies & CA XIX (Medi-Cal). Managed several teams supporting

Medi-Cal (developers, network, business analysts, change support, security, and correspondence). Consultant

and system installer for Medi-Cal’s Customer Relationship Management System. Consulted on key system

modifications, including the National Provider Identification requirements and solution criteria.

Career Feature

Focused on Enterprise Systems Solution approach to managing people, data, process, and assets. Examining

business process and automating/integrating where feasible.

Relevant Project Experience

Core Technologies Team Manager 2004 – 2014

HP Enterprise Services Manager,

3000 Hanover St

Palo Alto, CA 94304

702-***-****

Northern California & Work From Home (Arkansas)

• Supporting Medicaid and various State & Federal Public Assistance Programs for several states (California, Georgia, Michigan,

and Florida). Managed HP Employees performing roles supporting Database/Business Intelligence (Oracle, DB2, MS SQL,

Business Objects, & ETL), Java & .NET developers, Database Administration (Oracle, DB2,MS SQL), Technical Writing,

Computer Operations, Communications, Information Security, and Project Management Office areas. Position responsibility

includes hiring/terminations, Salary, Budget, and P&L. One of three Unicenter Consultants installing Unicenter Service Desk to

support Medi-Cal Customer Relationship Management System (90,000 providers and several million beneficiaries).

•

Education and Training

•

• ExitCertified SL-275 Java Programming Language, 2004

• ExitCertified SL-314 Web Component Development with Servlet and JSP Technology, 2004

•

•

Unicenter Consultant/Installer 2001 – 2004

Computer Associates, Plano, TX

One CA Plaza

Islandia, NY 11749

800-***-****

• Consultant/Implementer of Unicenter products, including Help Desk (Versions 4.0 CMD9905 thru USPSD 6.0), TNG / Network

Systems Monitor (2.2 thru 3.0), Asset Management Option (3.1 & 3.2), Service Delivery Option (3.0 & 3.1), and Remote

Control Option (5.0) at customer sites throughout the US (Mainframe, MS Windows and/or Unix environments).

• Extensive travel required. Locations included Kansas, Missouri, Texas, New Mexico, California, & Alaska.

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Computer Systems / Environments

•

• AIX (4.1 – 4.3)

• HP-UX (9.0 – 10.1)

• Solaris (6 – 9)

• Red Hat 7.0 – 7.2)

• Windows 9X

• Windows NT/2003

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Education and Training

•

• Computer Associates Unicenter TNG Basic Administration, 1998

• Computer Associates International, Inc. Implementing Enterprise Monitoring, 2001

• Computer Associates International, Inc. Using Unicenter TNG Advanced Help Desk Option, 2001

• Computer Associates International, Inc. Administering Computer Associates International, Inc. Implementing Advanced Help

Desk Option, 2001

• Computer Associates International, Inc. Implementing Unicenter TNG Advanced Help Desk Option, 2001

•

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Operations & Help Desk Manager 1998 –2000

Ascendant Solutions, Garland, TX

16250 Knoll Trail Dr

Suite 102

Dallas, TX 75248

972-***-****

• Manager of Data Center and Help Desk operations in support of a 200-seat call center and over 120,000 sq ft fulfillment

operations center and product delivery applications.

•

Computer Systems / Environments

•

• Windows 9X

• Windows NT

• FoxPro DB

• Clipper Applications

Operations Supervisor 1996 – 1998

Affiliated Computer Services,

2828 N Central Expy

Dallas, TX 75204

800-***-****

• Supervised 5 operations areas: IBM / Amdahl mainframe operations, Unix / VAX / AS-400 midrange operations, Network

operations, Tandem operations and 1 Million+ Tape Library.

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Computer Systems / Environments

•

• AIX (4.1)

• HP-UX (9.0)

• Solaris (6 – 7)

• Open VMS VAX

• AS 400

• Windows 9X

• Windows NT

Lead Unix Operator 1995 – 1996

FoxMeyer Drug Company,

1220 Senlac Dr

Carrolton, TX 75006

214-***-****

• Lead UNIX Operator for the $5 billion corporation.

•

Computer Systems / Environments

•

• HP-UX (9.0)

• AS 400

•

Enlisted 1980 – 1995

USAF

Various Locations, US & Overseas

1690 Air Force Pentagon

Washington, DC 20330-1670

800-***-****

• Supervisor of communication and computer operations facilities in California, Germany, Korea, and Guam. Secure Vault

Custodian (Information Security NCO) for Sensitive Compartmented Information (SCI) Communication Processing Facilities

in Guam & Germany, using early generation PDP/VMS operating systems and Solaris Environments. First 5 years in the Air

Force, performed close in physical security for nuclear weapons as a Security Policeman.

• Security Clearance: Top Secret / SCI

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Education and Training

• Associate in Applied Science Information Systems Management, Community College of the Air Force 1994

•

• US Air Force Security Specialist Course, L3ABR81130-002, 1980

• US Air Force Air Base Ground Defense Course, L3AZR81150-007, 1980

• US Air Force NCO Orientation Course, 1983

• US Air Force Computer Operator, E3ABR51130-002, 1985

• US Air Force OJT Trainer Familiarization, J4AJF75000-005, 1985

• US Air Force OJT Supervisor’s Familiarization, J4AJF5000-006, 1986

• US Air Force Strategic Air Command NCO Leadership School, 1986

• US Air Force Equipment Custodian Training, 1988

• US Air Force OJT Trainer/Supervisor Course, J4AJF75000-011, 1990

• US Air Force Work Center/Section Supervisor OJT Course, J4AJF75000-012, 1990

• IBM JCL and Utilities, 1992

• Sun Microsystems OpenWindows 3.0 for Users, 1993

• Sun Microsystems Fundamentals of SUNOS, 1993

• Sun Microsystems Systems Administration 4.X, 1993

• Sun Microsystems Shell Programming, 1993

• Sun Microsystems Advanced Systems Admin, 1993

• Sun Microsystems SunNet Manager, 1993

• US Air Forces In Europe, Kisling NCO Academy, 1993

• HQ USEUCOM Security Manager’s Course Class 93-4, 1993

• McDonnell Douglas Automated message Handling System Program Office AMHS Analyst/Message Administrator Course,

1994

Contact Information

• Home Phone: 501-***-****

• Mobile Phone: 916-***-****

• Email: acgwb2@r.postjobfree.com

Contact this candidate